Bilingual Client Support Specialist, ADP
English/Spanish
Payroll and HR systems provider
Job no longer available
Payroll and HR systems provider
1001+ employees
Job no longer available
1001+ employees
Company mission
ADP's mission is to anticipate, think forward and take action in a way that empowers them to shape the changing world of work
Role
Who you are
- 3 – 5 years of experience working in client service/customer service environment or systems integration environment
- You can work overtime hours during peak seasons
- A college degree is great but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include:
- Experience noted above
- Bilingual (Spanish) OR
- Military experience where skills including teamwork, resilience, negotiation, trust-building, and a “never lose” mentality will help you build team and client relationships, identify solutions, and achieve success
What the job involves
- Be a Trusted Advisor and Problem Solver. You will work independently or as a team as a consultant servicing ADP’s products/technology. You will use your wide breadth of expertise to help ADP’s clients solve problems for time-sensitive issues by taking a broad perspective to identify solutions, resolve issues, and provide solutions. You will take the initiative to seek answers, solutions, and positive outcomes
- Build Relationships. You will build relationships with clients using the phone, email, and/or chat, where you will strive to exceed client expectations in every interaction. You hold yourself to the highest ethical standards and live ADP’s core value of ”Integrity is Everything.”
- Educate and Provide Recommendations. You will leverage your ADP product and services knowledge to solve issues and questions that help clients understand our products’ value. You will take client input and turn it into recommendations for your leaders on best practices and solutions training
- Organize. You adhere to a daily schedule and organize yourself to deal with a high volume of inbound calls. Daily phone time may increase during peak seasons, like at the close of the year
Our take
Founded in 1949, ADP has built a solid reputation as a prominent player in the payroll and human resources industry. Over the years, the company has evolved from a manual payroll processing firm into a global leader, serving a vast client base across different sectors. By combining technology-driven solutions with personalized services, ADP offers a comprehensive platform that aims to streamline HR processes for businesses of all sizes
Throughout its history, ADP has demonstrated a commitment to innovation and adaptability. Its range of capabilities, including digital services, cybersecurity, data analytics, digitization, and IT modernization, caters to diverse organizational needs. The company also serves as a prime contractor for federal agencies, contributing to government operations
While ADP's track record and experience make it a respected player in the industry, the company faces competition in the ever-changing payroll landscape. It continues to prioritize customer satisfaction and aims to support businesses in optimizing their workforce management effectively. Balancing technological advancements with practicality, ADP seeks to maintain its position as a reliable partner for companies seeking HR solutions
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Dec 2005
$2m
SERIES C
Total funding: $2m
Company benefits
- Medical
- Life Insurance
- Career Development
- Commuter savings
- Dental
- Mentoring
- ADP federal credit union
- Vision
- Matched 401k
- Tuition Reimbursement
- Employee stock purchase plan
- Home & auto insurance programs
- Legal services plan
- Annual flu immunization program
- Charitable contribution match
- Holidays, personal days, vacation
- PAID volunteer time off
- Corporate discounts
- Wellness offerings
- Associate recognition
- Service milestones
Company HQ
Roseland, NJ
Leadership
Maria Black
(President and CEO, not founder)Senior Executive with over 26 years at ADP. Formerly President of Worldwide Sales and Marketing
Salary benchmarks
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