Customer Onboarding Coordinator, Design Pickle
$75-90k
AI Powered SaaS Platform with Built In Creative Workforce
Be an early applicant
AI Powered SaaS Platform with Built In Creative Workforce
21-100 employees
Be an early applicant
$75-90k
21-100 employees
Company mission
Design Pickle’s mission is to be the most helpful creative platform in the world. Design Pickle has reimagined the creative process with one centralized creative platform to help you untangle your design process and better manage your ever-changing creative needs.
Role
Who you are
- We want to hear from you if you're proactive, operationally sharp, creatively minded, and passionate about the power of first impressions
- We do look for a passion and interest in something because our employees’ uniqueness is what helped make us the great company we are today
- Enthusiasm for our purpose: To be the most helpful creative company in the world
- 2+ years of experience working in a creative agency setting
- 2+ years of experience in onboarding, implementation, account management, or project coordination
- Proven track record of onboarding success across high-velocity, multi-tier customer cohorts
- A proactive and resourceful communication style with strong follow-through
- A passion for delivering clarity, structure, and momentum for clients
- Experience collaborating cross-functionally with creatives, operations, and customer-facing teams
- The ability to think in systems while managing day-to-day execution effectively
- A balance of empathy and strategic thinking, especially in onboarding experiences
- A continuous improvement mindset…always seeking ways to reduce friction and enhance the client journey
- Familiarity with customer engagement tools like Intercom, HubSpot, Pendo, Jira, and Looker
- A data-informed approach to onboarding, client behavior, and performance reporting
- Do we love pickles, too? Most of us! But don’t stress if pickles aren’t your thing. It’s not a deal-breaker
What the job involves
- Reports to: Vice President of Customer Success
- Hello, prospective pickle! Design Pickle is seeking a Remote Onboarding Coordinator to join our Customer Success team
- At Design Pickle, the first 30 days of service are the most powerful window to shape long-term retention
- The Onboarding Coordinator is a mission-critical role at the intersection of Creative Operations and Customer Success, ensuring every new client receives a seamless, personalized, and impactful start
- You'll be the architect of our client's first impression—bridging internal teams, guiding new customers through orientation, coordinating creative alignment, and owning execution of surprise-and-delight moments
- Your success will directly influence our ability to increase Month 1 Net Revenue Retention (NRR) and scale client satisfaction
- Own the onboarding experience for all new clients (DP1 with Creative Services) from post-sale through Day 30
- Act as the client's primary point of contact during onboarding, providing clarity, confidence, and care from Day 1
- Partner with Customer Success Managers and Production Supervisors to ensure correct CDA (Customer Designer Allocation) setup, recalibration, and service alignment
- Coordinate delivery of first-request Surprise & Delight experiences—ranging from elevated design touches to non-creative gifts or gestures
- Lead kickoff calls and asynchronous welcome messages, tailored to service level and client type
- Guide clients through platform orientation, brand profile setup, and ticket submission best practices
- Monitor onboarding checklists, customer activity, and early risk signals using tools like HubSpot and Pendo
- Track onboarding progress and report weekly insights, trends, and friction points to internal stakeholders
- Partner with Product, CX, and Ops teams to recommend improvements based on onboarding data and client feedback
- Once the onboarding criteria are met, coordinate the handoff to the client's long-term owner (CSM, CSC, or Support)
- Design Pickle is anything but typical. We’re a group of hard-working, creativity-loving individuals from around the world
Our take
Finding affordable, reliable and high-quality graphic design can be incredibly difficult. Design Pickle solves that problem by offering users a subscription-based graphic design service.
Founded by a former creative agency CEO, Design Pickle has maintained a strong focus on businesses' crucial graphic design needs. Its AI-powered SaaS platform acts as a built-in creative workforce that's tailored towards marketing and creative design teams who need streamlined workflows, task management integration and a simplification of their creative ecosystem. Compared to traditional graphic design solutions, Design Pickle's service is cheaper and more consistent, making it especially appealing for SMBs.
Design Pickle's ambitious strategy and impressive funding have allowed it to consolidate its global presence, and to better serve UK and European companies. In 2020, Design Pickle made its first move into the global market by acquiring UK-based Design Hero. These collective expansions should help the company to strengthen its lead within the creative enablement space.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Employee endorsements
My opinions are valued
"I am continually asked for my feedback and opinions by leaders and co-workers who make space for me to bring ideas forward. I know I can approach..."
Funding (1 round)
Feb 2022
$25m
LATE VC
Total funding: $25m
Company benefits
- Uncapped PTO: Hate seeing your PTO hours decrease as the year goes on? Not anymore! There is no cap or number associated with the amount of PTO days you can request
- We offer rich healthcare plans at an affordable price in addition to dental, vision, short & long term disability and an employee assistance program.
- Remote-work flexibility: More productive at home? Not based in Scottsdale, AZ? Fine with us! We are a remote-first company with people all over the country
- New parent leave: Design Pickle encourages all primary caregivers to take up to 8 weeks leave for a new family member, including adoption, at full salary
- Paid training and personal development: We offer a yearly stipend for employees to continue to grow their skills and learn things to help them in their careers
- Pet insurance: Have a furry friend? Design Pickle offers pet insurance through United Pet Care for discounted vet visits, medication, and procedures
- Team retreats, social events, and adventures: Pickle collaboration is important to us! We host regular social events, get-togethers, and experiences for our staff, including an annual in-person retreat!
- 401K: Plan for your future with a 401K with a 6% company match
- Remote Work Stipend
- Holistic Wellness Stipend
Company values
- Be the SPARK: Let your fire and passion inspire someone else’s day.
- DRIVE Performance: Seek out new ways to improve performance, satisfaction, and impact for our customers. Less is more rules supreme.
- Give it to me STRAIGHT: Lead with radical and professional candor in every situation. Graciously accept when others do the same. Move forward together and aligned.
- HELP when nobody's watching: Find opportunities to support each other and our clients beyond the day-to-day.
- Lean into HARD: We thoughtfully select our challenges and tenaciously commit to conquering them.
- Make your own PICKLES: We are a collection of incredible individuals who challenge ourselves and each other to grow. Change is celebrated as a sign of progress.
Company HQ
Thunderbird Industrial Airpark, Scottsdale, AZ
Articles
Leadership
Russ Perry
(CEO)Trained as a Creative at Apple, and was Creative Director of NSB/Keane. Founded online feedback tool Give the OK! in 2010.
People progressing
Joe has grown from a Wordpress Developer on our Marketing team and was recently promoted to Technical Product Manager on the Product team.
Jennifer (Jen) was recently promoted from Director of Customer Success to Vice President of Customer Success!
Joined Design Pickle as a Principal Engineer, and is now our Engineering Manager.
Diversity, Equity & Inclusion at Design Pickle
Hollie Casey (Global Human Resources)
- Design Pickle is an Equal Opportunity Employer. You will often hear members of the Design Pickle team refer to themselves as “pickles”. Pickles come in an infinite amount of variety, and as such, the pickles at Design Pickle celebrate every aspect of our diverse workforce and do not tolerate discrimination on the basis of race, color, religion, marital status, age, nationality, (dis)ability, gender, gender expression, or sexual orientation. All employment decisions are made on the basis of qualifications, merit, and business need. The right pickle for the right opportunity. Design Pickle is an Equal Opportunity Employer.
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