Scaled Customer Success Manager, OneSignal
$105-145k
OTE
$70-115k
BASE
We also offer a competitive equity program
Customer messaging and engagement platform
Open for applications
Customer messaging and engagement platform
101-200 employees
Open for applications
$105-145k
OTE
$70-115k
BASE
We also offer a competitive equity program
101-200 employees
Company mission
To democratize customer engagement for all businesses around the world.
Role
Who you are
- 2+ years of demonstrated success in a Customer Success role
- Proven history of working a large, growing cohort of customers with a solution-oriented mindset at scale
- Strong communication and interpersonal skills, with the ability to build trust quickly with key stakeholders
- Ability to balance and prioritize multiple tasks and projects
- Experience using Customer Success Platforms
- Understanding of Customer Success metrics and KPIs
- Passion for helping customers and a commitment to providing exceptional customer service
What the job involves
- OneSignal is hiring a Scaled Customer Success Manager to engage and grow our Tech Touch customer base
- As a Scaled CSM, you'll use your people and communication skills (alongside some technology) to guide our customers towards success, from implementation through adoption at scale
- You will take a data-driven approach to support customers with timely and relevant resources throughout their journey
- The Scaled CSM role is a perfect role for someone who has an exceptional drive to execute, loves helping customers, has an analytical mindset, and is comfortable forging their own path
- Demonstrate value and drive OneSignal platform adoption in the Tech Touch customers to achieve GDR and NDR goals
- Manage inbound customer conversations and leverage on-demand resources to ensure our customers’ needs are addressed
- Participate in and enhance existing 1:many Programs such as Office Hours and Trainings
- Work cross-functionally with Product, Sales, Marketing, Onboarding and Support to surface customer engagement opportunities
- Identify key aspects of the customer journey that can be optimized to improve customer health and expand use cases at scale
- Develop a knowledge of the OneSignal platform and how to apply it to a variety of verticals to achieve customer outcomes
Our take
OneSignal was born out of the frustration of game developers with existing push notification tools, that were not developer-friendly and did not give them a good way to re-engage users and bring them back into the game. After building its own push notification system to address these issues, the company quickly found a market gap for an easy, developer-friendly push notification system for all apps, that could be utilised by any size company.
Today, they are a customer engagement platform of choice implemented by over 1 million businesses. OneSignal's web and mobile SDK is simple for developers to install, and for marketers to use, supplying omnichannel messaging across web-and-mobile push, in-app messaging, SMS, and email.
Although there is notable competition in the space, from companies such as Braze and CleverTap, OneSignal claims uniqueness with its focus on “intelligent delivery”, which schedules notifications for the time of day users most interact with the app. The company has raised substantial funds, both in the past and more recently, that will be invested in machine learning projects, geographic expansion, and growing its team.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Sep 2022
$50m
SERIES C
Jul 2019
$25m
SERIES B
Total funding: $84m
Company benefits
- Remote First Collaboration
- Flexible Vacation
- Health, Dental & Life
- Home Office & Wellness Stipend
- Learning & Development Stipend
- Fun Offsites
- Sweet Swag
- No-meeting Wednesdays
Company values
- Intelligent Risk Taking - Push yourself to try new things and take on new challenges with the support of your team.
- Client Success - We pride ourselves on being a customer-centric organization that truly listens to feedback.
- Empowerment - Set your own goals and own your own work, and we'll make sure you get recognized for your wins.
- Rigor - We hold ourselves and our product to high standards and are trusted for our unparalleled messaging efficiency, reliability and speed.
- Have Fun - We take work seriously, but that doesn’t mean we can’t enjoy it at the same time. From ski trip offsites to team Happy Hours, community is key.
Company HQ
South San Mateo, San Mateo, CA
Articles
Leadership
George Deglin
(CEO)Co-founder and former CEO of Hiptic Games. Former bug bounty hunter, finding security issues from Facebook, Google, Dropbox, and Coinbase
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