Delivery Manager, VideoAmp
$184-205k
Offers equity
Media measurement software
Be an early applicant
Media measurement software
501-1000 employees
Be an early applicant
$184-205k
Offers equity
501-1000 employees
Company mission
To bring equity and transparency into media measurement.
Role
Who you are
- If you are a highly motivated people leader who enjoys developing talent and solving complex client-delivery problems, then we want to hear from you
- Bachelor's degree in Business, Communications, or a related field preferred
- 4+ years of management experience, preferably leading a team of 2 to 5 direct reports
- 6+ years of media, advertising, or client-success background, preferably with reporting, account management, or client delivery experience
- Strong working knowledge of reporting and measurement products, with comfort partnering closely with technical counterparts
- Proven track record of resolving complex, non-technical client issues and de-escalating risk
- Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences
- Ability to work independently and prioritize tasks in a fast-paced environment
- Experience with TV and video advertising technology is a plus
What the job involves
- The Professional Services team is a key part of VideoAmp responsible for onboarding new clients onto our platform or existing clients onto new solutions
- In this role, you will work closely with our clients to ensure their successful adoption of VideoAmp's platform and solutions, including the setup and configuration of campaigns, integrations, and data flows, and with our internal teams, such as Sales, Account Management, and Engineering, to ensure a seamless and successful client experience
- As the Manager, Delivery, you will lead and develop a team of Delivery Analysts, Delivery Managers, and Delivery Leads who serve as the primary client-facing owners of the post-contract experience, including onboarding, reporting, and day-to-day measurement delivery
- You will be responsible for the quality, consistency, and scalability of the Delivery team's output, and for ensuring your team proactively identifies and communicates client risk before it escalates
- In addition to team management, you will play a critical role in identifying and resolving complex, non-technical client issues that arise during the account lifecycle, including reporting accuracy, discrepancies, and revenue risk escalations
- You will work closely with leadership to ensure a seamless handoff between the technical and client-facing sides of Professional Services, and with Product, Engineering, and Marketing to translate client feedback into improvements
- Manage and monitor ongoing client delivery, reporting, and billing operations across a portfolio of accounts
- Assist with the onboarding and training of new hires on the Delivery team
- Recruit, direct, motivate, and develop staff, maximizing their individual contribution, professional growth, and ability to function effectively as a team
- Understand various levels of KPIs (time to value, reporting accuracy, client satisfaction) and formulate strategies to meet and exceed both client and team goals
- Oversee and provide guidance on internal activities and initiatives designed to improve the client experience
- Determine needed improvements through review and analysis of recurring reporting, billing, or onboarding issues
- Influence stakeholders and lead cross-functional teams across matrixed organizations
- Own playbooks, templates, and process documentation for the Delivery team, and share changes across Professional Services and other relevant departments
- Partner closely with leadership to define clear handoff points, escalation paths, and shared workflows between the technical and client-facing sides of Professional Services
- Provide customer feedback to internal teams including Product, Engineering, and Marketing to build new technology features and reporting capabilities
- Resolve highly complex or non-routine client issues or inquiries, including revenue risk and billing escalations, as needed
- Serve as an escalation point for client delivery issues and for internal teams needing Delivery support
Our take
For companies looking for a more advanced and streamlined advertising ecosystem, VideoAmp provides tools to measure, transact with and unify audiences that were previously hard to interact with across the disparate traditional systems of TV, streaming and digital media.
In today's world where digital users are keenly aware of their data being used, sold and analyzed, VideoAmp has shrewdly put user privacy at its forefront. Its suite of data and software solutions allows a view of the audience which powers a more effective value exchange for the whole industry. Audiences no longer have to see irrelevant advertising and companies can bring users the content they want to see without compromising privacy.
The company has raised significant funding, further accelerating its leadership position in optimization solutions for the convergent TV ecosystem. This capital has also allowed VideoAmp to acquire Elsy, a media investment optimization platform. Alongside partnerships with media giants Omnicom Media and NBCUniversal, this is testament to VideoAmp’s growing momentum.
Freddie
Company Specialist at Welcome to the Jungle
Insights
6% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2023
$150m
SERIES G
Oct 2021
$275m
SERIES F
Total funding: $531.6m
Company HQ
Sawtelle, Los Angeles, CA
Leadership
Tony Fagan
(CEO)Tony joined VideoAmp in 2021 as CTO, moving into the role of CEO in 2026. Previously, he spent nearly 15 years at Google, joining as a Director of Data Science before becoming a Senior Director and then VP.
Josh Hudgins
(CPO)Josh joined VideoAmp in 2021 as an EVP of Product, moving into the role of CPO in 2023. Prior to this, he spent 10 years at Google, holding various roles in Product.
Sharon Lee
(CLO)Sharon joined VideoAmp in 2020 as a VP and Senior Counsel, since then, she has held a number of roles, moving into the role of Chief Legal Officer in 2025. Previously, she spent 5 years at WIlshire as a VP & Counsel and Principal and SVP.
Bryan Goski
(CRO)Bryan joined VideoAmp in 2020 as a Senior Director of Enterprise solutions, since then, he's held a number of roles, moving into the role of CRO in 20205. Previously, Bryan served as the VP of Sales, Business DEvelopment and Strategy at FourthWall Media. He also spent 11 years at comScore in a number of roles, including Senior Director of Sales, Global Accounts & National Networks.
Dustin Jackson
(CTO)Prior to joining VideoAmp in 2025, Dustin was an SVP of Engineering at Celonis. He also spent nearly 16 years at Google. While there, he held a number of roles, including Tech Lead/Manager, Director/VP, Engineering Lead of Ads Planning.
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