Account Manager, Soda Health
$120-134.5k
+ Discretionary bonus, and equity
Social justice healthcare technology
Be an early applicant
Social justice healthcare technology
21-100 employees
Be an early applicant
$120-134.5k
+ Discretionary bonus, and equity
21-100 employees
Company mission
To eliminate health inequities and create a healthier America.
Role
Who you are
- A minimum of 5 years of experience in a Customer Success, Account Management Operations, or Sales. Experience working with healthcare payors is a plus
- Strong organization skills with a demonstrated ability to manage & prioritize escalation queues based on urgency and severity
- Self-starter mentality that is results-oriented, embraces ambiguity, and thrives in a fast-paced environment; you are well organized and can maintain a sense of urgency as priorities shift
- Strong and concise communication skills capable of breaking down complex topics to drive decision-making and customer buy-in; you have demonstrated success creating a path to yes in the face of several headwinds
- Both professionalism and determination – you build trust internally with teams by listening and communicating effectively
- Travel may be required from time to time as part of the role, for company events and business needs
- Soda Health is a remote-first, distributed workforce. Candidates should be comfortable with, and equipped to work within, a distributed remote team, including having reliable internet access and basic home office equipment. Soda Health will provide a work laptop, and mouse/keyboard upon request
- Legal authorization to work in the US is required. At this time, Soda Health will not consider candidates who need sponsorship, now or in the future
- All offers for employment are contingent upon successful completion of a background check
What the job involves
- The Account Manager is responsible for maintaining ongoing Soda Health customer relationships and is accountable for the retention and identification of growth opportunities of existing customers
- As the customer’s primary point of contact, the Account Manager is characterized by their proactive, personable communication style which translates into consistent customer confidence in ongoing program delivery
- The Account Manager serves as the customer advocate, regularly working with internal departments to develop strategic recommendations and action plans which improve program performance and reduce the customer effort required to manage the vendor relationship
- Serve as the primary point-of-contact for Soda Health customers from the end of implementation through account renewal
- This includes leading recurring client check-in calls, quarterly reporting, and tracking follow-up from meetings and emails
- Maintain a constant pulse on Sponsor satisfaction & anticipate and problem solve customer pain points & risks
- Manage Customer Escalations: Serve as main Soda Health Point of Contact for customers if and when problems arise, either internally or externally
- Represent the customer perspective throughout internal strategy and planning by driving the creation and ongoing evolution of Strategic Account Plans for each Soda Health customer
- Account Expansion: Identify opportunities to expand and deepen customer relationships by suggesting additional features, modules, or services that align with their evolving needs
- Make internal team aware of key product needs that arise overtime
- Constantly consider customer journey and experience
- Identify and advocate for opportunities to optimize for customer satisfaction
- Curate a smooth Sponsor experience through all stages of the customer lifecycle journey, creating brand loyalty with customers at multiple organizational levels
- Stewardship Reporting: Deliver value to customers by providing key data with actionable insights on a regular cadence
- Monitor Customer Engagement utilizing key internal performance KPIs
- Analyze service delivery and customer experience (e.g. training, communication) and work with Customer Success to implement changes and/or improvements when necessary
Our take
Between 80% and 90% of a person’s health is determined by environmental and behavioral factors. These Social Determinants of Health (or SDOH) are what Soda Health aims to address, setting out to create more equitable styles of health benefit and ensure better health across social borders.
It works by changing the way health benefits are claimed, offering members a sort of pay-as-you-go benefits credit card. What's covered here are things not traditionally included among health benefits which are impacted by wealth inequity - ability to buy nutritional foods or over-the-counter medicines, and limited access to transport for healthcare appointments.
It’s an interesting model, and not one which has many directly comparable competitors. But the concept of HealthTech for SDOH is an overcrowded market, and Soda Health must be sure to stand out against larger start-ups like Unite Us or Cityblock.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 3 rounds)
Dec 2024
$50m
SERIES B
Sep 2022
$25m
SERIES A
Total funding: $81m
Company benefits
- Equity
- Medical, Dental, and Vision with 90% paid employer premium contributions for all tiers
- 100% Employer Paid Short-Term & Long-Term Disability
- 100% Employer Paid Basic Life Insurance Policy
- Employee Assistance Program (EAP)
- 401k Program
- Unlimited PTO
- Paid Holidays
- Flexible Work Schedule within Core Hours
Leadership
Robby Knight
(CEO)Formerly a consultant at Trideate Consulting Group and 8760. They also worked in a number of different roles at Walmart, including Director of Healthcare Strategy and Head of Consumer Health Innovation.
Daryl Risinger
(President)Previously worked as CEO of Salus Innovation, and as VP and Chief Growth Officer for Health and Wellness at Walmart. They were also Senior Vice President of Marketing and Product Development at Concentra.
Chris Brown
(CTO)Former CTO of Aurora Investment Management and Backstop Solutions Group. They were VP of a number of departments at Rally Health over 7 years, and still advise part-time time at OneVillage.
Jared Dauman
(Head of Operations)Prior to Soda Health, they were an Associate in Digital Health, and a Senior Category Specialist in Health and Wellness at Walmart.
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