Support Operations Specialist, Resq

• This is a hands-on operations role for someone who thrives in fast-moving environments, communicates clearly, stays highly organized, and enjoys solving operational problems in real time
• Highly organized and detail-oriented with strong operational follow-through
• Strong communicator who can remain calm and professional in fast-paced situations
• Comfortable managing multiple priorities, schedules, and customer needs simultaneously
• Customer-focused with strong problem-solving and relationship management skills
• Proactive, reliable, and comfortable taking ownership of operational tasks
• Comfortable working in an environment where processes are evolving and improving rapidly
• Interested in growing a career in operations, facilities management, or service delivery
• Experience in dispatch, facilities maintenance, customer operations, field service coordination, or similar operational environments preferred
• Comfortable using software platforms, mobile apps, and operational systems to manage work orders and communication
• Valid driver’s license and ability to occasionally travel to customer or field locations if required
• Not Sure You Meet all the Requirements? We know the confidence gap can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you!

Desirable

• ResQ has launched — ResQ Services Group — our in-house commercial service division focused on delivering HVAC, refrigeration, food equipment, electrical, plumbing, and general repair services across North America
• As RSG continues to grow, we are looking for a Service Operations Manager to help build the operational foundation of the business from the ground up
• This is an opportunity to join a fast-moving, tech-enabled service company where you will directly influence how service delivery, customer communication, dispatching, and operational execution scale over time
• As a Support Operations Specialist, you’ll help drive the day-to-day execution of RSG’s service operations
• You’ll work closely with technicians, customers, vendors, and leadership to ensure service work moves efficiently from request to completion
• You’ll help coordinate scheduling, dispatching, customer updates, work order management, invoicing follow-through, and service quality while helping create structure and consistency as RSG grows
• Coordinate and manage daily service work orders from scheduling through completion
• Communicate with customers regarding service updates, timelines, delays, and next steps
• Dispatch and coordinate technicians across active service calls and preventative maintenance work
• Track open work orders, follow-ups, estimates, invoices, and parts requirements to ensure timely completion
• Help prioritize emergency, urgent, and time-sensitive service requests
• Support service documentation, job notes, photos, and work order accuracy through the ResQ platform
• Assist with estimate follow-up, invoicing coordination, and administrative service workflows
• Help maintain service SLAs, operational consistency, and customer satisfaction standards
• Identify operational bottlenecks and recommend process improvements as RSG scales
• Work closely with leadership to help build and improve day-to-day operational processes
• Support after-hours or emergency coordination when required