Customer Service Representative, Promenade
Compensation: $16 - $20 an hour
All-in-one SaaS tools for small businesses
Be an early applicant
All-in-one SaaS tools for small businesses
21-100 employees
Be an early applicant
Compensation: $16 - $20 an hour
21-100 employees
Company mission
To solve industry-specific problems within different sectors.
Role
Who you are
- If you're empathetic, solutions-oriented, and thrive in a fast-paced environment, we want to hear from you!
- A natural knack for connecting with people: You're a friendly, optimistic, and caring individual who loves building relationships
- Passion for small businesses: You're excited to support local florists and be part of a growing startup
- Tech-savviness: You're comfortable learning and using various support tools (experience Salesforce or similar platforms is a plus!)
- Exceptional communication skills: You can clearly and effectively communicate both in writing and over the phone
- Grace under pressure: You can work efficiently and maintain a positive attitude in a fast-paced environment
- Customer service experience: Previous experience in a customer-facing role (retail or service industry experience is a big plus!) is highly valued
What the job involves
- BloomNation.com, a rapidly growing company dedicated to empowering local florists, is looking for a Customer Service Representative to join our team!
- In this role, you'll be the first point of contact for our valued customers and floral partners, providing top-notch support via phone and email
- Be the voice of BloomNation: Provide friendly, efficient, and accurate Tier 1 support to our customers and floral partners via phone and email
- Problem-solve with a smile: Listen to customer inquiries, diagnose issues, and provide helpful solutions
- Escalate when necessary: Accurately identify and escalate complex technical issues to our engineering team
- Advocate for our users: Ensure an outstanding experience for every customer by going the extra mile to resolve their concerns
- Share your insights: Identify trends and suggest improvements to enhance our support processes and overall user experience
- Become a product expert: Help customers and partners maximize their use of BloomNation's platform to grow their businesses
Our take
Promenade is a parent company for multiple platforms designed to help solve issues in the food, beverage, and florist industries. Initially, it brought technology to the florist industry, allowing the purchaser of gifts to see photos of the actual arrangement before it was delivered. The company also set up a free online florist store with sales analytics, tools, a website builder, and more.
The company has expanded its offering to help other businesses access the online space by offering them the tools to create delivery options, point-of-sale services, and inventory management; including Dig-In to pizzerias, and Swigg to liquor stores.
Third-party delivery apps pose some threat to the value that Promenade can offer to small businesses. However, its use of Tortoise delivery robots to provide contactless flower delivery during the pandemic demonstrated an intuitive approach to the complex problems that local businesses face, which bodes well for how it will create business value in the future.
Steph
Company Specialist at Welcome to the Jungle
Insights
-32% employee growth in 12 months
Company
Company benefits
- Competitive salaries
- Comprehensive health, dental, and vision options
- Stock options and 401(k)
- 15 PTO days to start
- 6 paid sick days
- 8 paid holidays
- 100% Paid Parental Leave
- Work from home options
- One block from the beach
- Paid parking & monthly credits for Lyft, Uber, & Metro
- Dog-friendly offices
- Weekly catered lunches
- Fully-stocked kitchen
- Beautiful indoor workspaces
Company HQ
Downtown, Santa Monica, CA
Leadership
Gregg Weisstein
(Co-Founder)Experience in consulting for Deloitte, FTI Consulting and BDO consulting, before co-founding what would become Bloomnation, the first business in the Promenade portfolio.
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