B2B Support Coordinator, Shotgun
STAGE
Ticketing solution for live events, concerts & festivals
Open for applications
Ticketing solution for live events, concerts & festivals
101-200 employees
Open for applications
101-200 employees
Company mission
To build the infrastructure that enables live music to thrive.
Role
Who you are
- Customer-Oriented: You are passionate about delivering exceptional customer service and can empathize with clients’ needs and concerns
- Problem Solver: You enjoy tackling complex problems, using your analytical skills to find effective solutions, and thrive on resolving issues to completion
- Excellent Communicator: You possess strong verbal and written communication skills, with the ability to convey technical information clearly and concisely
- Detail-Oriented: You have a keen eye for detail, ensuring that all tasks are completed accurately and thoroughly
- Eager to learn : You want to learn new skills, and you are ready to commit to a fast growing startup
- French native and professional English skills
- Based in Paris
What the job involves
- As a Junior B2B Support Coordinator, you will play a crucial role in delivering exceptional service to our business clients
- Your primary mission is to resolve their issues efficiently and effectively, ensuring high levels of satisfaction and fostering strong relationships
- You will act as a key player in handling escalations and complex problems, driving continuous improvement in our support processes, and maintaining up-to-date documentation to aid in our service delivery
- Handle incoming support tickets through Zendesk, ensuring prompt and accurate responses
- Escalate unresolved issues to the appropriate internal teams and follow up to ensure timely resolution
- Manage and resolve recurring customer issues and escalations, ensuring effective and timely solutions
- Work closely with technical teams to understand and resolve technical issues impacting clients
- Update internal documentation, ensuring it is comprehensive and accessible
- Develop and maintain external client-facing documentation, including FAQs and how-to guides
Our take
If you're organising an event, there's no shortage of ticket companies offering to manage booking and boost sales. However, the industry overall is somewhat outdated, with complicated interfaces putting off both organisers and customers. Founded in 2014, Shotgun is an attempt to redress this with intuitive software and a ticketing marketplace that meets the changing needs of modern event organisers and their fans.
Competing against larger players such as Dice and Resident Advisor, Shotgun stands out with its laser focus on the 18-25 year old event-going market. Catering to a crowd used to on-demand music services with expectations of lower costs and more exciting shows (research shows younger event-goers are far more likely to leave early if they're unhappy), Shotgun has invested heavily in social features and its mobile app experience to keep fans engaged.
It's seen great success too, with over 8M users on its app and tens of thousands of organisers worldwide. As other ticketing services struggle to capture the younger party crowd, Shotgun has captured an early lead in this space that it should be able to continue to build on.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (last 2 of 3 rounds)
Jun 2022
$5.8m
SERIES A
Feb 2020
$2.3m
SEED
Total funding: $9.2m
Company HQ
Folie-Méricourt, Paris, France
Leadership
Lucas Gerard
(Co-Founder & CTO)Prior to co-founding Shotgun in 2013, Lucas was the co-founder of YesPark where he served as the CT for a year.
Romain Dugier
(Co-Founder & CBO)Prior to co-founding Shotgun, Romain was a Marketing Assistant at Chateau La Coste and Eurocopter.
Tristan Le Corre
(Co-Founder & CEO)Prior to co-founding Shotgun, Tristan was a VC at Science, an M&S at Société Générale, and a Consultant at PwC.
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