Technical Writer, Vantage Data Centers
North America
$90-100k
+ Bonus
Customizable enterprise data center solutions
Be an early applicant
Customizable enterprise data center solutions
1001+ employees
Be an early applicant
$90-100k
+ Bonus
1001+ employees
Company mission
To design, build and operate resilient, sustainable digital infrastructure for the world’s leading technology companies with a relentless focus on customer experience.
Role
Who you are
- Education:
- Bachelor’s degree in Technical Writing, Communications, Information Technology, a related field or relevant technical experience
- Experience:
- Minimum of 3 years of experience in technical writing, preferably in a business operations or program management environment
- Proven experience writing and editing technical documentation
- Skills:
- French language proficiency (written and spoken) preferred but not required
- Excellent written and verbal communication skills
- Proficiency in documentation tools and software
- Strong organizational and project management skills
- Ability to work collaboratively with cross-functional teams
- Attention to detail and a commitment to quality
- Advanced user of Microsoft Office products, including SharePoint and Visio
- Travel required is expected to be up to 5% but may increase over time as the business evolves
What the job involves
- As a part of the Vantage Operations team, the Business Operations department is responsible for ensuring standards for operation performance, maintaining customer leases, producing monthly customer electricity bills, generating regular reports, and supporting Operational Effectiveness
- The Business Operations department also works closely with all Vantage departments to ensure customer success from the construction process through daily operations and delivery activities
- The Business Operations Program Management team (OPM), a subset of the larger Business Operations Team, provides centralized management and support for all business operations-related programs
- The OPM delivers high-impact initiatives that support standardization, reduce risk, and bolster scalability
- Operating with a continuous improvement mindset, the team focuses on building processes and supporting impactful outcomes
- The OPM's scope encompasses all business operations programs across the organization, with a targeted focus on North America Operations while emphasizing global operational alignment
- Key areas of focus for OPM programs include risk reduction, process improvement, operational efficiency, cost reduction, staffing methodologies, implementation strategy, and other strategic initiatives aimed at enhancing business operations
- The Technical Writer is responsible for creating, editing, and maintaining high-quality documentation for a business operations-focused program management office
- This role involves working closely with various stakeholders to produce user manuals, technical guides, process documentation, and other deliverables that support the program's objectives
- The Technical Writer ensures that all documentation is clear, accurate, and aligned with the program's standards
- Documentation Creation:
- Write and edit user manuals, technical guides, process documentation, and other deliverables
- Ensure all documentation is clear, concise, and user-friendly
- Develop and maintain templates and style guides for documentation
- Ability to understand and create simple process maps
- Collaboration:
- Work closely with program managers, project managers, and other stakeholders to gather information and understand documentation requirements
- Collaborate with subject matter experts to ensure the accuracy and completeness of documentation
- Quality Assurance:
- Review and edit documentation to ensure it meets the program's standards for quality and consistency
- Implement feedback from stakeholders to improve documentation
- Process Improvement:
- Continuously evaluate and improve documentation processes and tools
- Stay updated with industry best practices and incorporate them into the documentation strategy
- Content Management:
- Organize and manage documentation in a centralized repository
- Ensure all documentation is up-to-date and easily accessible to stakeholders
- Additional Duties:
- Handle additional duties as assigned by management
Our take
AI technology is scaling, demanding more powerful and expensive facilities to store the data of the companies that are spearheading this acceleration. Because AI tech demands higher-powered cooling requirements, extra effort must go into keeping these data centers carbon neutral, which is why Vantage Data Centers designs facilities that are efficient, scalable, and sustainable.
Such a rapidly growing market means the facilities and infrastructure supporting it must be flexible and suitable for expansion. Vantage keeps this in mind, designing scalability into its centers. It now operates 32 hyperscale campuses across the globe, serving several leading technology companies. In 2017, it was acquired by Digital Bridge Holdings, and has surpassed Unicorn status with a valuation of $15 billion.
With VC awarded at the start of 2024, Vantage is extending and accelerating its capabilities across North America and the EMEA regions. As cloud computing and AI companies grow at a breakneck pace, Vantage has established itself as the obvious data-storage choice for hyperscaling companies, which sets it up for great success in the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 7 rounds)
Jan 2024
$6.4bn
GROWTH EQUITY VC
Sep 2023
$1.5bn
GROWTH EQUITY VC
Total funding: $11.6bn
Company benefits
- Medical, dental, and vision coverage
- Life and AD&D
- Short and long-term disability coverage
- Paid time off
- Employee assistance
- Participation in a 401k program that includes company match
Company HQ
Cherry Creek, Denver, CO
Leadership
Sureel Choksi
(CEO, not founder)Was previously on the Board of Directors at Vantage before being promoted to CEO in 2013. Alongside his work at Vantage, Choksi is on the Board for Scala Data Centers, Zayo Group and Strada Education Foundation.
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