Technical Account Coordinator, Fluent
$65-75k
Customer acquisition platform
Job no longer available
Customer acquisition platform
201-500 employees
Job no longer available
$65-75k
201-500 employees
Company mission
To change the digital marketing industry through smarter technology and better economics.
Role
Who you are
- Has excellent analytical and problem-solving skills with the ability to think critically to produce meaningful outcomes
- Wears multiple hats and embodies a self-starter attitude
- Enjoys cultivating positive relationships and possesses a natural ability to communicate well with others
- Strong writing skills
- Comfortable engaging with clients at all levels, including C-level executives
- Exceptionally organized, detail-oriented, meets deadlines, strong able to multi-task
- Proficient with Excel and PowerPoint
- Strong understanding of general marketing/advertising concepts and methods
- Familiarity with the performance marketing ecosystem, including familiarity with third-party ad servers is a plus
- 1‐2 years of professional experience at a media, advertising, content, tech or digital marketing company, within a client-facing role preferred
- BA/BS degree
What the job involves
- As an Account Coordinator, you will use your marketing expertise: analytical, communication and relationship building skills to provide superior client service, research and market analysis
- You will persistently explore and uncover the business needs of your clients and understand how our offerings can grow their business
- Learn and thoroughly understand Fluent’s business model and objectives, including our array of product offerings, but specializing in our performance advertising inventory. Learning will be effectively applied through internal and external interactions
- Develop a strong understanding of mobile app, gaming, and subscription streaming service industries, to support multi-million-dollar book of business
- Assist with constant onboarding of advertisers - facilitate the pre‐launch process by gathering relevant information from clients and working with internal teams to ensure a successful and efficient launch
- Gain an understanding of Key Performance Indicators (KPIs) for each client
- Monitor client and internal reporting platforms to identify and report on trends
- Produce and analyze data to enable decision-making on strategic areas for account and campaign growth
- Support day‐to‐day client interactions by preparing and presenting agenda items and data analysis
- Support account management in the cross‐selling and up-selling of existing advertisers
- Process pay rate and budget changes within internal tracking platform
- Test and troubleshoot campaign tracking integrations – Build strong understanding of internal and third-party ad tracking platforms and integrations
- Work with clients to finalize ad spend within billing platform to generate monthly invoices
- Maintain account and campaign status documents, in preparation for team meetings with internal leadership
Our take
Finding new customers used to be a slow and expensive process for businesses, but modern adverts are driven by data to efficiently target consumers and optimize the success of campaigns. However, creating such data-driven advertisement campaigns requires data frameworks and digital content creators to support them, resources that many businesses are unable to access.
Fluent provides a data-driven digital marketing platform for businesses looking to find new customers through advertising by leveraging data analytics, digital media properties and simple software integrations. The company achieves this by capturing first-party insights through consumers who are searching for new brands, using predictive modelling to match these audiences with relevant ad campaigns.
Whilst data-driven advertising is nothing new, Fluent has taken the unique angle of collecting first-party data from consumers who sign up to their digital media properties with the intention of finding personalized brand recommendations. This approach ultimately benefits both parties, helping brands to find new customers who are actively looking for their products or services.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-5% employee growth in 12 months
Company
Company benefits
- Health & Wellness: We want our people to be their best selves both on and off the clock. We try to make that easier by offering multiple health insurance plans, on-demand instructor-led fitness and meditation sessions, and mental health resources like real-time texting therapy.
- Work-Life Balance: Balance is the key to a happy workplace. We provide unlimited vacation days and flexible work schedules to reward our team for their hard work. We encourage our people to take the time they need for themselves and their loved ones so they can equally support the demands of their personal lives while maintaining high levels of performance.
- Rewards & Retirement: We acknowledge results and award our people for their persistent drive to succeed. Fluent offers competitive salaries and generous bonus/commission plans, in addition to a 401k employer match.
- Growth & Development: We encourage curiosity and provide our people with the tools and resources to learn and grow. From internal Fluent University courses and company-wide DEI workshops to corporate She Runs It memberships, we offer continuous opportunities for personal and professional development.
- Camaraderie & Fun: Our beautiful HQ in downtown NYC offers an amazing backdrop for weekly catered lunches, celebratory gatherings, and monthly all-hands meetings. With our staff decentralized across North America, we love the chance to see each other in person but also connect virtually on initiatives such as DEI and giving back.
Company HQ
Battery Park City, New York, NY
Leadership
Ryan Schulke
(Co-Founder & CSO)Experience as Account Executive for Innovation Ads and MediaWhiz Holdings LLC, and Media Director for Clash Media US.
Matthew Conlin
(Co-Founder & CCO)Experience as Account Executive for Innovation Ads and Trancos, and was Director of Sales for Clash Media USA from 2007 to 2010.
Don Patrick
(CEO)Joined the company in 2018 as COO, becoming CEO in 2021. Is also a Managing General Partner at Natirar and was CEO at SenecaOne Finance.
Salary benchmarks
We don't have enough data yet to provide salary benchmarks for this role.
Submit your salary to help other candidates with crowdsourced salary estimates.
Share this job