Enablement Specialist, Coursera
Online learning platform
Open for applications
Online learning platform
1001+ employees
Open for applications
1001+ employees
Company mission
To provide life-transforming learning experiences to learners around the world.
Role
Who you are
- Bachelor’s degree in Business, Marketing, or related field
- 3+of proven experience in Sales Enablement, Customer Success, Marketing, Sales, RevOps or a related role within a B2B SaaS environment
- Demonstrated experience building and delivering curricula for Customer Success resources
- Experience adapting training delivery, both formally and on-the-fly, for different cultures, geographies, and role types
Desirable
- Experience with sales tech stack elements such as Gainsight, Highspot, and Gong
- Experience with account management planning and templates
- Strong presentations, written, verbal communications skills
- Strong project management skills and ability to collaborate across departments to get work down (influence without authority)
What the job involves
- The Sales Enablement Specialist is responsible for equipping the Customer Success (CS) organization with the knowledge, skills, processes, and tools needed to drive adoption, retention, and growth
- This role partners closely with Customer Success leadership, Product, and RevOps teams to design and execute training programs, process improvements, and build resources that empower CSMs to perform at their best. E.g. account planning templates, QBR delivery, techniques for resolving conflict
- You will also act as a liaison and field coach in the APAC and EMEA regions engaging with local sales and customer success management, serving as the eyes/ears of enablement in the region
- This role reports into the Revenue Operations team within Coursera’s Enterprise Solutions
- The Enterprise Solutions team serves global organizations, including leading companies, governments, and nonprofits, who seek to upskill or retrain their workforce with the world’s best education
- This team is made up of three sub-teams: Sales, Customer Success, and Revenue Strategy & Operations
- The Sales Enablement Specialist is responsible for
- Role-based curricula design. Partner with HR and CS leadership to align training content to key competencies
- Needs Analysis. Partner with Regional CS Directors to identify competency gaps and create learning paths to close them
- Playbooks. Own the Customer Success Playbook and maintain standardized templates for renewal plans, success plans, and adoption metrics
- Product Knowledge training. Partner with Product Marketing for new‑feature releases, adoption, and migration strategies
- Regional Field Coach. Partner with in-region sales leaders to apply sales enablement programs, share best practice, and collect feedback
- Measurement. Measure impact of interventions on account health metrics and other drivers of customer retention
- Some travel (<25%) required to deliver roadshows, training, and attend revenue team events.. Occasional travel to the London office is expected
Our take
Coursera was founded by Daphne Koller and Andrew Ng in 2012 with a vision of providing life-transforming learning experiences to learners around the world. It partners with universities and other educational institutions to deliver online courses to 40 million students, covering subjects like technology, business, science, and even autonomous cars.
Coursera sees itself as helping people get ready for the next wave of technological advancement. It is preparing individuals, companies, and governments to meet that challenge head-on and turn this disruption into opportunity. To help achieve this, it also has specific product offerings for the corporate market, as well as for governments and nonprofits.
The model of online courses that anyone can attend is very scalable, making Coursera appealing to investors, especially when the online education market is expected to be worth $20bn+ by 2023. Further, it received B Corp certification in February 2021, propelling its efforts to reduce barriers to high quality education.
Steph
Company Specialist at Welcome to the Jungle
Insights
30% employee growth in 12 months
Company
Funding (last 2 of 9 rounds)
Jul 2020
$130m
SERIES F
Apr 2019
$103m
SERIES E
Total funding: $443.1m
Company benefits
- Coursera covers the cost of tuition so you can earn a free master’s degree and develop new skills. That’s on top of free, lifelong access to courses and certificates on the platform
- We offer medical, dental, and vision insurance for you and your dependents. Plus, free access to counseling and mental health services
- Get up to 16 weeks of fully-paid parental leave when you grow your family and bring a new child into your life
- We host Make-a-thon events twice a year to promote community and innovation. During Make-a-thon, you’ll dedicate time to attend workshops, work on passion projects, and pursue ideas outside of your day-to-day work
- Take paid time off when you need it. We have time off policies that promote flexibility so you can tailor your work schedule when life calls
- Our flexibility extends to where you work. You can choose to work from home, work from one of our offices, or try a combination of the two
- Employees earn company stock, so you can own what we build together and share in our success
Company HQ
Mountain View, CA
Leadership
Andrew Ng
(Co-Founder & Chairman)CEO of Landing AI (helping companies adopt AI). Also a Professor of Computer Science at Stanford.
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