Chargeback Specialist, fubo
Pay rate: $20 per hour CAD
Sports-first live TV streaming platform
Job no longer available
Sports-first live TV streaming platform
501-1000 employees
Job no longer available
Pay rate: $20 per hour CAD
501-1000 employees
Company mission
To provide users with the most popular news, sports, and entertainment broadcasting across the world.
Role
Who you are
- Strong analytical skills and ability to work accurately with billing transactions
- Clerical, technical, and administrative experience
- Ability to communicate effectively with all forms of communication in a professional manner (phone, chat, email)
- Proficiency in Windows or macOS screenshot programs, office, and Adobe reader
- Must be able to work independently with minimal supervision
- Punctual, regular, and consistent attendance is required
- Ability to speak, read, and write professionally in English
- Must be flexible with working hours, and available to work all shifts including weekends, holidays and emergency shifts as required
- Must provide your own computer/laptop for the first 90 days of employment
What the job involves
- Responsible for analyzing, researching and processing incoming chargebacks through the billing platform
- Performs Credit Card chargebacks resolution to ensure timely, accurate, and effective processing of fraud and dispute claims
- Provides evidence when merchants ‘request for information’ before it becomes a chargeback
- Provides in-depth research and investigation into transactions of frauds or dispute claims, and provide evidence/documentation to support the investigation
- Ensures adherence and deadlines are met for all claims
- Ability to escalate issues to supervisors
- This is not a customer facing role, but will require a lot of cross team collaboration, analytical skills, and prior administrative experience
Our take
Fubo is a live sports streaming service that operates in the United States, Canada, France and Spain. It differentiates itself from other sports braodcasters as sitting at the intersection between traditional cable and streaming, positioning itself as a must-have media provider for sports fans, with an internally-built tech stack allowing for instant replays and live interaction with sporting events.
While its core offering has always been in sports, Fubo built up a strong entertainment service, carrying content from numerous other networks and studios. Following its 2020 IPO its stocks rose sharply as a serious contender against older streaming services such as Netflix and Hulu. By the end of 2022 it had an audience of 1.5 million North American subscribers and over $1 billion in annual global revenue.
Despite its strong growth the company has entered a difficult period. Beginning to lose the market share it had taken from its competitors, it is also reducing its entertainment services and withdrawing from the sports betting market with knock-on effects for its share prices. While still a popular service (research from TVision shows ads on Fubo Captured 35% More Attention Than Ads on CTV in General), it remains to be seen if sports fans (and investors) will stay with Fubo in the longer term, especially if it can't thread the needle of profitability in an environment of rising costs and intense competition.
Steph
Company Specialist at Welcome to the Jungle
Insights
Some candidates hear
back within 2 weeks
-1% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Apr 2018
$75m
SERIES D
Jun 2017
$55m
SERIES C
Total funding: $150.6m
Company benefits
- At Fubo, you will have the opportunity to personally influence what live media looks like after it goes through its next big transformation
- Professional development courses and learning opportunities
- Robust benefit package including Health/Dental/Vision coverage sponsored up to 100% for employees, 401k, Life Insurance, and commuter benefits
- Free Premium Fubo Account
- Health and Wellness initiatives
- Unlimited PTO days and regular company-wide activities
- Fubo's main Headquarters are located in Midtown Manhattan, with offices in Chicago, Denver, Paris, and Bangalore
- Fubo is an e-verified company
Company HQ
Hell's Kitchen, New York, NY
Articles
Leadership
David Gandler
(CEO)Is also co-owner of Paris FC. Prior to founding Fubo was VP Ad Sales & Programmatic for DramaFever and an Account Exectuive at Time Warner Cable Media Sales.
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