Senior Client Success Manager, Rightway
$130-140k
Personalized healthcare platform for employees
Be an early applicant
Personalized healthcare platform for employees
201-500 employees
Be an early applicant
$130-140k
201-500 employees
Company mission
To simplify the healtcare experience.
Role
Who you are
- Education level: Bachelor’s Degree Required. Preferred: Master’s Degree
- Work experience: 5-8 years in PBM operations, implementations, and account management
- Important characteristics of ideal candidate: Detail-oriented, consultative and presentation skills, excellent communication & organization skills, ability to bring stakeholders together to identify solutions to challenges
- Specific skills needed for the job: Solid client management skills, pharmacy benefit knowledge, effective & creative problem-solver, ability to prioritize and manage through change. Solid communication skills, ability to lead projects and influence others even without direct reporting line ownership. Basic knowledge of common spreadsheet tools (Excel, Google Sheets) and Presentation Tools (Power Point, Google Slides)
What the job involves
- We are seeking a dynamic and experienced Client Success Manager to join our Pharmacy Benefit Management (PBM) team
- The successful candidate will own the complete client journey from initial PBM implementation through ongoing relationship management and growth
- This hybrid role combines project management experience with relationship-building skills to ensure successful client onboarding and long-term partnership success with Rightway
- This role will be responsible for managing key client relationships, take a consultative approach to account management, ensuring the delivery of high-quality pharmacy benefits, and driving client satisfaction
- This role requires a deep understanding of PBM services, strong communication skills, and the ability to manage complex accounts
- Responsible for the overall relationship with assigned PBM clients, including managing ongoing client touchbases, contract deliverables, tracking client inquiries and maintaining logs, resolving client escalations when they occur, and ensuring overall client satisfaction
- Develop custom implementation timelines and project plans based on client needs and complexity
- Manage data migration processes including member eligibility, historical claims and Prior Authorization data, and Open Refill Transfer files
- Maintain regular contact with clients, client representatives, and other internal members of the account team regarding ongoing pharmacy operations
- Serve as the initial point of contact for all day-to-day operational inquiries, either from clients directly or from internal team members on behalf of the client. Leads and facilitates all client meetings, including quarterly and annual business reviews
- Responsible for gathering all client requirements for annual open enrollment process, including benefit changes and any customized requirements
- Participate in client webinars, training, and other forums designed to educate their employees on Righway’s PBM solution. Travel to client sites for Open Enrollment or Benefit Fairs may be required
- Identify trends within issues and works with the operations team and vendor partners to take appropriate preventative measures
- Work with operations and vendor partners to ensure all requirements and deliverables are met and sent to the client timely and accurately. Ability to track and identify issues and risks that are not being met per contractual obligations
- Participate in efforts to support standardization across accounts and works in multi-disciplinary teams to design and implement production and operational enhancements
- Provide ongoing support to Rightway partners which may include, but not limited to, interpreting plan design, researching and resolving phone, written and electronic inquiries, resolving claims, benefit and enrollment issues
- Maintain an understanding of industry trends and provides clients with insights and recommendations on how Rightway’s solutions work to address those trends
Our take
Modern healthcare ecosystems are fragmented, so patients have to organize multiple services to get the care they need. This can be complex, time-consuming and expensive, which is why Rightway provides a unified healthcare organizational system to manage employee healthcare benefits better.
The company’s aim is to simplify access to healthcare, whilst also saving users money through price comparison services. Examples of its offerings are a pharmacy services platform that enables employees to access medication via a smartphone app, and the Advocate platform that helps to close care gaps.
The startup serves companies of all sizes, from small businesses to enterprises like Burger King, Popeyes and RBI. It has hundreds of thousands of users across the US, and has raised considerable funding which will enable it to further develop its platform and strengthen its foothold among employers, health plans, third-party administrators and other potential clients.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
14% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Mar 2024
$108.8m
LATE VC
Mar 2021
$100m
SERIES C
Total funding: $240.8m
Company benefits
- 401k
- Flexible time off
- Full medical, dental, and vision insurance
- Commuter benefits
- Health Savings Account
Company HQ
West Village, New York, NY
Leadership
Jordan Feldman
(Co-Founder & CEO)Studied Government and Economics at Harvard before working in investment at Goldman Sachs and Redbird.
Theodore Feldman
(Co-Founder & Chief Medical Officer)Also Chief Medical Officer at Cadence. They studied Medicine at Harvard University and the Albert Einstein College of Medicine. Worked as Medical Director at South Miami Heart Centre and the Head of Cariology at FIU Wertheim College.
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