IT Support Specialist, Hypori
$65-75k
+ Performance Bonus
5 days a week in office
Cyber security platform
Be an early applicant
Cyber security platform
101-200 employees
Be an early applicant
$65-75k
+ Performance Bonus
5 days a week in office
101-200 employees
Company mission
To provide secure access to data from any device, anywhere.
Role
Who you are
- 1–2 years of experience in an IT Helpdesk, Desktop Support, or IT Support role
- Hands-on experience troubleshooting Windows and macOS hardware and software; working knowledge of Microsoft 365 / Entra ID (Azure AD), Active Directory, and MDM solutions (Jamf, Intune, NinjaOne, etc.)
- Familiarity with enterprise SaaS applications (Slack, Zoom, Google Workspace, Jira, Confluence, etc.) is a plus
- Strong troubleshooting and problem-solving skills
- Strong English communication skills: the ability to clearly communicate with technical and non-technical users
- Experience with a standardized ticketing system and documenting work tickets is preferred
- CompTIA A+ Certification is required
- CompTIA Security+ Certification is required
- Ability to lift and move computer equipment up to 40 lbs
Desirable
- Ability to work in a fast-paced environment while maintaining a strong, friendly, and patient customer service demeanor is required
- Must be able to work as a member of a highly skilled and professional team and to interact at all levels within the organization
What the job involves
- The IT Support Specialist will provide hands-on desktop and end-user support for Hypori, Inc
- Employees, keeping laptops, accounts, peripherals, and office technology running smoothly
- Working onsite in our Austin office under the direction of the IT System Administrator, this role resolves day-to-day technical issues and assists with routine administration of our corporate IT systems
- This is a junior-level technical position for someone with 1–2 years of experience, offering professional growth while ensuring that our corporate enterprise empowers our employees to work effectively and efficiently
- Support processes and systems for asset inventory and management for hardware, software, and subscription services
- Support IT projects to completion with direction from the IT System Administrator
- Support issuing new computer hardware and disposition of end-of-life equipment
- Support employees through the Jira and Confluence system for problem resolution, documenting tickets and contributing to knowledge base articles
- Support IT requirements through direct employee and guest support within the physical office location
- Support conference room and video teleconference setup and troubleshooting as required
- Perform other related duties as required and identified in goals set by the CSO
Our take
The BYOD (bring your own device) trend enables employees of organizations to use their own technology to access privileged and sensitive company information and applications. While essential for many organizations - especially with the endurance of remote working culture - this approach can pose security issues.
Hypori is a company that aims to help organizations address these issues, with a security and management solution that protects corporate apps and data on personal mobile devices. It ensures that data is only stored in a cloud-based virtual environment, and isn't transferred or stored on a physical endpoint device.
Hypori works with clients that include the US Department of Defense and corporate enterprises in finance, healthcare, education and software. It is seen as an industry leader in BYOD security, has raised significant investment, and continues to release new features such as secure messaging, as well as launching a global partner program.
Steph
Company Specialist at Welcome to the Jungle
Insights
56% employee growth in 12 months
Company
Funding (last 2 of 7 rounds)
Jan 2025
$12m
SERIES B
Mar 2023
$12.5m
SERIES B
Total funding: $68.9m
Company benefits
- Performance Bonuses
- 401k Savings Plan and Company Match
- Traditional (pre-tax), Roth (after tax) and catch-up deferral options
- Numerous Investment Options
- Stock Option Program
- Culture of Ownership
- Health Insurance – 3 Plans to Choose From
- HSA Plan with Company Contribution
- Dental Insurance – Basic and Buy Up Plan
- Vision Insurance
- Critical Illness Insurance, Hospital Indemnity Plan & Accident Insurance
- Flexible Spending Account Plan
- Flexible Spending Account - Dependent Care Plan
- Short- and Long-Term Disability Insurance
- Life and AD&D Insurance
- Wellness Programs
- Employee Assistance Program
- Fitness and Wellness Discount Programs
- Legal Shield and ID Shield
- 10 Paid Holidays + 2 Floating Holidays
- Generous and flexible Paid Time Off (3 weeks)
- Paid Military Leave
- Paid Parental Leave
- Remote work program
- Careers across the US
- Employee Referral Bonuses range from $5,000 - $10,000
Company HQ
Hunter Mill District, Reston, VA
Leadership
Jared Shepard
(CEO)After being a Lead Technical Planner in the US Army, they became a Lead Technical Planner at BLACKHAWK Management Corporation. They have co-founded Intelligent Waves and Warriors Ethos (where they continue to serve as Chair of BoD). Joined Hypori in 2020 as CEO.
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