Senior GTM Field Operations Manager, Gong
Revenue Architecture
$143-200k
AI OS for revenue teams
Be an early applicant
AI OS for revenue teams
1001+ employees
Be an early applicant
$143-200k
1001+ employees
Company mission
To empower companies to unlock their full revenue potential.
Role
Who you are
- Experience: 4-6 years of total experience in Revenue Operations, Business Operations, Strategy, or Analytics roles
- Industry Context: 1-2 years of specific experience supporting a Professional Services or Revenue Architect organization (SaaS experience preferred)
- Analytical Prowess: Strong proficiency in Excel/Google Sheets and experience with SQL
- Strategic Thinker: Ability to see the "big picture" while managing the details. You can flip between high-level strategy and deep-dive analytics seamlessly
What the job involves
- We are looking for a strategic, data-driven, and highly collaborative Field Operations Manager to act as the dedicated business partner to our Revenue Architect (RA) organization
- In this role, you will sit at the intersection of strategy, operations, analytics, and change management
- You won't just report on the news; you will help make it
- You will partner with RA leadership to define the strategy, while simultaneously rolling up your sleeves to build the infrastructure, processes, and cadence required to execute that strategy
- You will act as the "Voice of the Field," working cross-functionally with Finance, Recruiting, Operations, Strategy, Enablement, and Product to secure the resources and alignment necessary for the Revenue Architect team to deliver exceptional value to Gong customers
- Operational Strategy: Partner with RA leadership to design the long-term operational strategy, moving beyond day-to-day tactics to drive scalable growth
- Capacity Planning: Look around corners and prepare multiple quarters ahead. Collaborate with the Strategy team on robust capacity models to identify hiring needs, prioritize resources, and ensure the team is staffed to meet future demand
- Business Partnering: Act as the primary liaison between Revenue Architect and back-office functions (Finance, HR/Recruiting, Deal Desk) to remove friction and secure necessary headcount and budget
- Process Definition: Define, document, and enforce standard operating procedures (SOPs) to ensure consistency in customer experience and internal operations
- Operating Rhythm: Own the cadence of the business. Manage weekly forecasts, QBRs, monthly business reviews, and leadership meetings to ensure accountability and transparency
- Change Management: Lead the rollout of new initiatives, tools, and processes. Ensure field readiness and drive high adoption rates across the Revenue Architect team
- Project Management: Lead cross-functional projects aimed at improving efficiency and retention
- Performance Drivers: Monitor key RA metrics (Retention, Customer Health, Upsell). Identify trends and proactively recommend actions to improve performance
- Data-Driven Insights: Translate complex data into actionable insights. Tell the story behind the numbers to influence leadership decisions
Our take
In the world of sales, relying on traditional methods like CRM notes for customer insights can be a time-consuming nightmare. Sales reps often spend hours sifting through data, yet crucial details get lost and decisions end up being based on guesswork. Recognizing this challenge, Gong founders saw the potential of AI to bridge the information gap.
Gong's innovative solution goes beyond simply recording customer interactions, it analyzes them as well. Gong identifies potential red flags and offers recommendations on the fly, helping reps navigate conversations toward successful closures.
With a proven track record and a global customer base that includes tech giants like LinkedIn, Slack, and Shopify, Gong is making its mark on the industry. The company is now focused on expanding its reach internationally and forging new partnerships, solidifying its position as a leader in AI-powered sales intelligence.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
8% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2021
$250m
SERIES E
Aug 2020
$200m
SERIES D
Total funding: $586m
Company benefits
- Mental health support resources
- Flexible wellness fund
- Work from home stipend
- Generous vacation days
- Quarterly recharge company shutdowns
- Parental leave
- Employee equity
- Retirement savings
- Commuter & parking benefits
- Training & development programs
- Employee resource groups
- Mentorship opportunities
Company HQ
The East Cut, San Francisco, CA
Leadership
Amit Bendov
(Co-Founder & CEO)Prior to co-founding Gong in 2015, Amit spent nearly 3 years as the CEO of SiSense and 5 years as CMO at Panaya.
Eilon Reshef
(Co-FOunder & CPO)Initially served as CTO at the company before transitioning into their current role. Co-founder and former VP of Webcollage (acquired by Answers in 2013).
Salary benchmarks
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