Customer Success Manager, RVU
+ 10% discretionary yearly bonus
The home of: Uswitch, Confused.com, Tempcover, Mojo Mortgages and money.co.uk
Posted today
The home of: Uswitch, Confused.com, Tempcover, Mojo Mortgages and money.co.uk
501-1000 employees
Posted today
+ 10% discretionary yearly bonus
501-1000 employees
Company mission
Empowering people to make confident decisions.
Role
Who you are
- This position requires a blend of technical expertise, strong communication skills, and a customer-centric approach
- Proven experience in a technical support, implementation, or technical account management role
- Comfortable with interrogating large data sets
- Analytical mindset
- Excellent problem-solving and troubleshooting skills
- Ability to communicate complex technical information clearly and concisely to both technical and non-technical audiences
- Strong customer service orientation and a passion for client success
- Ability to work autonomously and prioritise and manage workload
Desirable
- Knowledge of the the insurance industry and Insurance pricing
- Experience with ticketing systems (eg Devops, Jira) and data querying systems (eg SSMS, Databricks)
- Some understanding of data transfer mechanisms (eg SFTP, API)
What the job involves
- The Customer Success Manager will play a crucial role in ensuring the successful adoption and ongoing use of Insight by Confused.com solutions by our valued clients
- You will be responsible for the technical onboarding of new clients, configuring and supporting our product suite, and providing ongoing technical support
- You will also collaborate with Account Managers, product, engineering and analyst teams to deliver exceptional service and drive client success
- Manage the technical onboarding process for new clients, ensuring smooth implementation of Insight by Confused.com solutions
- Provide technical guidance and support during initial setup and integration
- Conduct training sessions to educate clients on product functionality and best practices
- Configure and customise Insight by Confused.com products to meet specific client requirements
- Troubleshoot and resolve day-to-day technical issues reported by clients
- Provide timely and accurate responses to client inquiries related to product features, APIs, and data delivery
- Partner with Account Managers in pre-sales meetings to provide technical expertise and solution demonstrations
- Attend post-sales client meetings to address technical concerns and support ongoing product usage
- Contribute to client success plans by identifying technical opportunities to enhance their use of Insight by Confused.com solutions
- Understand client data needs and translate them into custom data requests
- Collaborate with data engineers to fulfill complex data requests and ensure accurate delivery
- Support Analysts in preparing and presenting data-driven insights to clients
Application process
- As a tech company who strives to get better every day, we use Metaview during the interview processes for note taking purposes
- This records and transcribes interviews so the interviewer can fully focus on your conversation, rather than writing. This has no bearing on the assessment of you as a candidate and you can opt out at any time. Just let us know
Our take
With increases in everyday costs presenting a significant challenge to households across the UK right now, RVU’s ecosystem of brands has the potential to provide a one-stop shop for consumers to ensure they are better informed and can save money on their bills.
RVU owns and operates Uswitch, Confused.com, Money.co.uk, Mojo Mortgages and Tempcover in the UK, all of which help millions of people make more informed decisions on a range of products and services for their home, such as energy, mortgages, insurance, broadband and mobile phones.
With the 2022 acquisition of Tempcover adding to the portfolio of brands, RVU is doubling down on the breadth of its product offering - expanding into the temporary insurance market. Tempcover is an insure-tech that brings flexible and affordable insurance solutions to motorists - whether hourly cover or month-long policies.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
41% female employees
Company
Company benefits
- Employer matching pension contributions up to 7.5%
- 10% discretionary yearly bonus and yearly pay reviews (based on RVU and personal performance)
- A hybrid working approach with 2 in-office days per week
- Maternity leave: after 12 months of service, you'll receive 26 weeks at full pay, followed by 13 weeks at half pay
- Parental leave: after 12 months of service you'll receive four weeks at full pay, followed by 8 weeks of flexible working
- Adoption leave: after 12 months service - 26 weeks at full pay, followed by 13 weeks at half pay
- £300 ‘Work from Home’ budget to help contribute towards a great work environment at home
- 25 days holiday excl. bank holidays (increasing to 30 days) + 2 days “My Time” per year
- Private medical cover, critical illness cover, dental plans and employee assistance programme
- Up to 22 days per year “working from anywhere”
- Electric vehicles scheme and carbon offsetting scheme
- Free breakfast in the office daily
- Free in-office gym, accessible 7 days a week
- Free access to the Calm and Peppy app for physical and mental health
- Employee discounts programme
- A healthy learning and training budget
Company values
- We believe in making every second count
- We believe in getting better every day
- We believe in winning the right way
- We believe that everything is written in pencil
- We believe in being great people to work with
- We believe that we can be the change we wish to see in the world
- We believe in leaving the wood pile higher than you found it
Articles
Leadership
Tariq Syed
(CEO)Joined Red Ventures in 2017 to lead the inception of their European operations, which included the joint acquisition of the ZPG Group and subsequently the creation of RVU.
Diversity, Equity & Inclusion at RVU
- 'We can choose to do nothing, we can choose to be angry with the world, or we can choose to take action. We choose action. Not hollow words or quick fixes that make us feel good. Deep-rooted action that will make a lasting impact way beyond the boundaries of our organisation.' Tariq Syed - RVU CEO
- Empower: Our approach to Employee Resource Groups (ERGs) includes executive sponsorship, funding, and professional development for ERG Leaders. Current ERGs are focused on Women, BAME and LGBTQIA+ and Disabilities.
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