Customer Success Manager, UpCodes
$70.6-157.7k
OTE
$56.5-126.2k
BASE
All-in-one code compliance platform
Be an early applicant
All-in-one code compliance platform
21-100 employees
Be an early applicant
$70.6-157.7k
OTE
$56.5-126.2k
BASE
21-100 employees
Company mission
To help users build affordably, quickly, and enjoyably.
Role
Who you are
- Customer Success Expertise: Minimum of three years of experience in a Customer Success Manager role at a SaaS company. Candidates with prior experience in the AEC (architecture, engineering, and construction) industry are encouraged to apply
- Strong Communicator: You excel at making complex topics easy to understand, engaging clients effectively through video or written content, and advocating for their needs across cross-functional teams
- Startup Mindset: You are gritty and thrive in a fast-paced startup environment. You're ready to take on any task, big or small, while owning your responsibilities and looking for ways to enhance customer success
- Collaborative and Cross-Functional: You are comfortable working across multiple functions and coordinating collective wisdom to drive the customer journey and the evolution of our product forward
What the job involves
- UpCodes has grown organically across architecture firms, government agencies, and key players in the AEC industry
- As a founding Customer Success Manager (CSM), you'll have the opportunity to make a meaningful impact by helping customers experience how UpCodes can enhance their daily workflows, drive value, and foster long-term relationships
- You’ll be the primary point of contact for clients, working closely with teams across Support, Product, Engineering, Operations, and Sales to ensure seamless implementation and adoption
- This includes leading impactful product demos and trainings, offering hands-on assistance, and creating resources that help clients quickly resolve common issues
- Success and Adoption: Partner with new accounts to ensure smooth onboarding and successful implementation while nurturing existing client relationships to drive ongoing adoption and uncover growth opportunities
- Customer-Centric Initiatives: Act as the “glue” between our customers and internal teams, building strong client relationships and leading cross-functional initiatives, such as journey mapping and product feedback sessions, to foster a culture of customer-centricity
- Shape Customer Success at UpCodes: Build processes and standards defining the CSM function, delivering proactive and efficient support to meet diverse client needs
- Lead Product Demos and Training: Conduct demos to highlight our evolving feature set and empower clients to get the most value from UpCodes
- Build Self-Service Resources: Develop resources like webinars, guides, and knowledge-base articles to empower users and support self-service
- Alleviate Support Workload: Cover support channels when needed and ensure rapid responses to client inquiries, stepping into multiple roles in our startup environment to maintain a seamless customer experience
Our take
UpCodes is an all-in-one code visibility and access platform that enables structured code research while empowering company-wide code expertise. It's easy-to-use, multi-dimensional solution is applicable to anyone involved in the design, construction, or occupancy of buildings to streamline project management and improve overall efficacy.
As more companies seek out new, automated solutions to improve business processes, it's no surprise that code compliance solutions are increasingly popular. The company has over 650,000 active monthly users and counts Airbnb, the City of Berkeley, SOM, 4Leaf, and Kaiser Permanente among its 1,000+ client organizations.
A graduate of Y-Combinator's summer 2017 accelerator, UpCodes has experienced significant growth, expanding its suite of solutions. Recent launches include a searchable building code database, UpCodes AI (a 3D model scanning tool), and Copilot, an AI-powered research assistant built on ChatGPT-4. With a strong focus on product innovation and high user retention, UpCodes is set to be a major market player.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Few candidates hear
back within 2 weeks
Company
Funding (last 2 of 4 rounds)
May 2023
$3.5m
SERIES A
Mar 2021
$3.4m
EARLY VC
Total funding: $7.7m
Company HQ
Berkley Square - Headway, Austin, TX
Articles
Leadership
Scott Reynolds
(Co-Founder & CEO)Former Architect at KPF and Junior Architect at HASSELL. Also previously worked as a Graphic & Motion Designer at Huge Designs.
Garrett Reynolds
(Co-Founder)Former Software Engineer at PlanGrid. Previous Teaching Assistant at Harvard University and Research Assistant at MIT.
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