Business Operations, Normal Computing

• 3-5+ years of experience in business operations, management consulting, operations-focused roles, or a high-growth startup environment where you were responsible for building and scaling internal systems
• Experience using structured frameworks to manage organizational growth and execution
• A proven track record of successfully rolling out new tools or processes to a technical, often skeptical, audience
• Ability to lead complex, cross-functional initiatives to success on tight timelines without sacrificing quality
• Ability to architect workflows within tools like Linear, Salesforce, or Glean, and the technical curiosity to learn new platforms quickly
• Comfort navigating the nuances of hardware lifecycles, software development, and AI infrastructure needs to understand their operational implications
• Ability to structure and process qualitative or quantitative operational data to draw insightful conclusions that drive leadership decision-making
• Experience with sales operations or supporting go-to-market teams
• Ownership mindset and bias toward action; thrives in ambiguity and startup pace
• Excellent communicator with the ability to build trust across technical teams and senior leadership

Desirable

• We are looking for a Business Operations team member to help scale the company operating system to power our next phase of growth
• This is a high-trust, high-context position that sits at the intersection of process design, system implementation, and execution
• In this role, you will help us grow our high-performance organization by building the operational scaffolding that supports our Go-To-Market, People, Product, and Engineering teams
• You will be responsible for ensuring that as we scale, our execution rigor remains as precise as our silicon engineering
• The Business Operations team is responsible for elevating the success of all teams at Normal
• We manage and optimize the company operating system to enable clear decision-making, drive execution rigor, manage and report our finances, build relationships with key strategic partners, and more
• Our team combines high capability with low ego to go where we are needed to ensure Normal's long-term success
• Business Operations team members combine depth in a specific area with the breadth required to drive complex, high-priority projects, partnering with Go-To-Market, People Operations, Product, and Engineering
• This is a demanding, high-impact role that will offer you the opportunity to gain diverse operating experience in a fast-paced startup environment at the frontier of AI, while driving critical initiatives that shape Normal’s growth and success
• Support the continuous improvement of our company operating system to drive alignment from the executive level to individual contributors
• Assist in the evolution of foundational processes, including onboarding, company planning, and management reporting, to enable our next phase of growth
• Support the delivery of annual and quarterly planning processes; translate high-level company priorities into actionable operational plans and clear KPIs
• Audit, design, and roll out cross-functional workflows that reduce communication gaps between teams, ensuring our teams can move with speed and precision
• Evaluate, implement, and manage the software ecosystem (e.g., project management, sales CRM, knowledge base, etc.) required for a rapidly scaling startup ensuring data integrity and system adoption
• Serve as the bridge between Engineering, Product, and the broader business to ensure operational bottlenecks are identified and resolved before they impact delivery timelines and company milestones
• Support critical partner relationships by establishing the reporting structures and communication cadences necessary to ensure mission-aligned execution and delivery
• Prepare operational updates for the Executive team and Board of Directors, providing real-time visibility into execution health and resource utilization
• Partner across business operations disciplines to identify opportunities for improvement and design, scope, and implement solutions