Digital Product Manager, Convene
$110-125k
+ Annual Incentive Performance Bonus Plan
Hospitality-driven meeting, event, and flexible office spaces
Job no longer available
Hospitality-driven meeting, event, and flexible office spaces
501-1000 employees
Job no longer available
$110-125k
+ Annual Incentive Performance Bonus Plan
501-1000 employees
Company mission
To elevate the way people meet, work and live by reimagining what “a workday” means for today's most innovative organizations.
Role
Who you are
- We are seeking a highly skilled and experienced Digital Product Manager to drive the roadmap and execution of Convene’s digital products as we evolve towards a more tech-enabled organization
- Expertise with agile methodologies, the Product Owner role specifically, and working with agile tools, such as Jira
- Ability to balance long-term goals with short-term priorities
- Skilled at identifying opportunities to improve products based on market trends, user feedback, and quick iterative wins for the the business
- Substantial Product Management experience related to B2B SaaS products
- Ability to quickly absorb technical concepts and effectively simplify and communicate them to a non-technical audience
- Excellent written and oral communication skills
- Creative problem solving; able to identify real obstacles and viable solutions
- Outcome-oriented; not reactionary; articulates the desired outcome and works collaboratively to create a path to achieve it
- Solid understanding of financial metrics (e.g., cost-benefit analysis, customer acquisition cost, and ROI)
- Strong understanding of APIs, data flows, and system integrations to effectively communicate with developers
- Proficient in using analytics tools (e.g., Google Analytics, Tableau, Mixpanel) to inform decision-making
- Deep understanding of funnel metrics, customer journeys, UX best practices, and conversion optimization techniques
- Ability to work cross-functionally with engineering, design, marketing, and sales teams
- Excellent communication and stakeholder management skills, with the ability to articulate technical concepts to non-technical audiences
- Detail-oriented with strong organizational skills
Desirable
- Knowledge of SEO principles and digital marketing best practices
- Certifications in product management (e.g., Pragmatic Institute, CSPO)
What the job involves
- This opportunity is suited for someone who excels in creating excellent consumer experiences, internal process improvement, project management, empathy, data-driven decision making, and an overall understanding of digital technology in the office environment
- Define and own the product vision and roadmap for Convene’s customer facing tools
- Identify opportunities to optimize the user journey across acquisition, conversion, retention, and loyalty stages
- Collaborate with stakeholders to prioritize features and enhancements; balancing business value, user needs, and technical feasibility
- Inspire the organization to work in a data-driven way and use data as a tool to drive prioritization
- Be the internal and external evangelist for the product vision
- Develop metrics and quarterly goals with the Technology team to measure success individually while also managing the product roadmap
- Collaborate closely with Convene’s design, sales, and marketing teams to ensure alignment and full execution of our priorities
- Establish repeatable procedures, in collaboration with business stakeholders, to reliably roll changes out to the organization in order to see rapid, iterative improvements
- Create detailed product requirements, user stories, and acceptance criteria for features and enhancements
- Oversee sprint planning and backlog grooming, ensuring alignment with the roadmap and quarterly goals
- Develop and implement workflows that enable efficient customer retention strategies, email marketing campaigns, and loyalty programs
- Manage multiple projects and deadlines simultaneously without sacrificing quality
- Define, track, and analyze KPIs such as conversion rates, LTV (lifetime value), CAC (customer acquisition cost), and customer satisfaction scores
- Use data insights to identify areas for improvement and measure the impact of product changes
- Mentor junior product managers or team members as needed
- Act as a thought leader, championing product best practices and customer-centric design within Convene
Our take
Convene designs and operates premium meeting, event, and flexible workspace venues inside Class A office buildings. Founded with the aim of improving how people meet and work, its venues can host a wide range of events while also offering flexible WorkSuites and shared workspaces.
Like many businesses focused on in-person gatherings, Convene was significantly impacted by the pandemic in 2020, when demand for physical events declines sharply. In response, the company expanded is capabilities to support virtual and hybrid events, allowing conferences to reach both in-person an remote audiences. These formats allow participants to join sessions online, interact with speakers and hosts, and connect with other attendees through digital networking tools.
Convene has since continued evolving its platform and physical venues to support a more flexible events market. The company also strengthened its international presence through the 2023 acquisition of etc.venues, expanding into the UK and growing its portfolio to dozens of locations across the US and UK. With this broader footprint and a mix of in-person, hybrid, and flexible workspace offerings, Convene is aiming to scale is hospitality-driven model even more and grow annual revenues to $100M.
Steph
Company Specialist at Welcome to the Jungle
Insights
-8% employee growth in 12 months
Company
Funding (last 2 of 5 rounds)
Jul 2018
$152m
SERIES D
May 2017
$68m
SERIES C
Total funding: $265.5m
Company benefits
- Financial & professional: We offer our employees a 401K with employer match, financial wellness education, life insurance, and transit incentives. We also prioritize professional advancement, offering a robust catalog of online learning opportunities and workshops focused on leadership development, professional growth, and skills-based training.
- Wellbeing: Employees have access to generous paid time off, including paid holiday breaks and birthday PTO to promote work-life balance and wellness. We also offer an Employee Assistance Program, Parental Leave, and a variety of perks and discounts to support your everyday life.
- Hybrid work: We prioritize a balance of in-person collaboration and flexible remote productivity with our hybrid work policy. This allows our global teams to thrive and have opportunities to work together in our Convene cities, as roles allow.
- Diversity & inclusion: At Convene, we are committed to becoming 1% better every day, which includes a strong and ongoing focus on diversity, equity, and inclusion (DE&I). We strive to create an environment where everyone feels valued and empowered to be their true selves. This commitment is reflected in our organizational practices and our approach to work. With the support of our leadership team and Employee Resource Groups (ERGs), we collaborate and seek out input in order to foster a diverse and inclusive environment.
- Community engagement: Enabling those who want to give back or grow, we offer an annual application-based paid sabbatical program to those who want to invest in their communities.
- Health & wellness: Our employees have access to comprehensive insurance plans that cover medical, dental, and vision so they can stay healthy. Additional benefits and resources include FSA, Long-Term Disability, Short-Term Disability, fertility and family planning resources, and a virtual dedicated health advocate.
Company HQ
Midtown South, New York, NY
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