People Team & Office Administrator, Intent HQ

• Generative AI proficiency
• A “can do” proactive attitude and the ability to thrive under competing priorities and deadlines
• Strong organisational skills with excellent attention to detail & accuracy are essential
• Excellent communication and interpersonal skills
• Ability to multitask and prioritise tasks effectively
• Strong problem-solving skills and ability to work independently as well as part of a team
• Ability to handle sensitive and confidential information with discretion
• To be able to work from our Holborn-based office a minimum of 3 days per week

Desirable

• In this varied and fast-paced role, you will provide comprehensive administrative support across the People Team, including general HR administration, recruitment coordination, candidate support, and maintaining compliance with our policies and procedures.
• You will act as a first point of contact for employees and managers, offering initial guidance and directing queries appropriately
• A core element of the role will involve using AI-enhanced tools to streamline People processes, improve documentation, and support data accuracy — as well as contributing ideas for how generative AI can be used to improve workflow efficiency and employee experience
• The position also has responsibility for the London Office Experience, helping to ensure a welcoming, well-run working environment for all colleagues and visitors
• Supporting the People Team by accurately maintaining employee records, ensuring they are up-to-date and stored securely within our People tools. This will include the full spectrum of HR / People administration and the complete employee lifecycle such as drafting various update letters, background checks and references for new joiners and employee leaving processes and records
• Recruitment support: Assist the recruitment process by scheduling interviews, candidate liaison, and supporting the Global Head of Talent as required
• HR compliance: Together with the team, ensure our administration is in compliance with company policies and procedures and external requirements such as local employment law, ISO 27001 and SOC2 audits
• Identify opportunities to embed AI and generative AI solutions into HR workflows, helping the People Team improve efficiency, enhance the employee experience, and develop new ways of working
• Employee relations: Serve as a first point of contact for employees regarding HR / People related matters. Address employee concerns and escalate issues to People Team members as necessary
• Assist with various People projects and initiatives, such as employee engagement surveys, performance management processes, and office experience programs
• Responsible for employee experience activities within the London office. These duties may include, but are not limited to, arranging weekly office lunches, weekly brunches, and various social events
• Handling office orders including the weekly food shop
• Coordinating on-site events and meetings, including the quarterly Senior Leadership Onsite meetings
• Supporting the Procurement (Facilities) team on an ad hoc basis,
• Generally helping to maintain a positive and engaging workplace atmosphere
• Guidance and training on the above will be provided to you where necessary