Creative Lead, Ada
CA$120-140k
AI customer service company
Be an early applicant
AI customer service company
501-1000 employees
Be an early applicant
CA$120-140k
501-1000 employees
Company mission
To repair broken brand interactions and restore the customer experience.
Role
Who you are
- Experience: 5+ years in a senior creative role, with 2–3 years of experience leading or managing creative teams, preferably in B2B SaaS or technology
- Portfolio: A strong portfolio showcasing brand identity, digital marketing campaigns, and B2B-focused creative work
- Tools: Expertise in Adobe Creative Suite, Figma, and proficiency in project management tools (e.g., Asana, Jira, Monday.com)
- Communication: Exceptional leadership and communication skills to present ideas to senior leadership and stakeholders
- Mindset: Ability to balance strategic vision with hands-on, high-quality execution
- Technical Familiarity: Understanding of web building platforms (Sanity, Hubspot), basic coding constraints
What the job involves
- Ada is seeking a Creative Team Lead, who will be responsible for defining our visual expression, driving brand consistency across all channels, and managing the creation of high-impact marketing assets (web, social, email, visuals, videos, events)
- Creative Execution: Inspire a positive, creative culture by projecting a sense of ownership that elevates the standards and quality of all work achieved by the Creative Team
- Team Leadership & Mentorship: Lead, mentor, and develop a multidisciplinary creative team (designer(s), web developer(s), video production)
- Individual Contribution: Develop and produce a variety of marketing materials such as ebooks, brochures, ads, landing pages, infographics, events, presentations, social graphics, videos, and more
- Executive Engagement: Work closely with the CEO and other executives to craft unique stories and content
- Project Management: Oversee the full creative lifecycle—from concept to completion—managing workflows, timelines, and priorities. Proactively communicate status with recipients
- Cross-Functional Collaboration: Collaborate with the marketing teams and other teams across the organization to drive up standards of design and creativity
- Brand Governance: Ensure adherence to brand guidelines across all platforms and touchpoints
- Resource & Budget Management: Allocate resources effectively, manage budget, and forecast accurately
- Performance Analysis: Monitor and analyze creative campaign performance to optimize impact and ROI
- AI & Innovation: Regularly identify AI technologies to continuously drive new ideas, significant productivity and efficiency gains
Application process
- Please include a portfolio with your application, showcasing presentation decks and UX design work
Our take
More and more, customer interactions are moving online. There is an increasing need for automated solutions to handle high demand and ensure positive customers experiences. Ada is the leading technology provider of Automated Brand Interactions. Its bots rely on artificial intelligence to answer customers’ sales and service questions, empowering companies with digital-first, omnichannel experiences at scale.
The company has automated billions of brand interactions and supports over 320 brands across the globe including Zoom, Facebook and Square. Its technology includes a no-code platform, which lends to its popularity. Ada has focused on expanding its product suite and generative AI capabilities as it sets out to optimize all customer experiences across the board.
Freddie
Company Specialist at Welcome to the Jungle
Insights
-29% employee growth in 12 months
Company
Company benefits
- Generous stock option plan
- Unlimited vacation
- Wellness account
- Extended health coverage
- Dental/optical/travel insurance
- Life insurance
- Employee and family assistance plan
- Flexible work schedule
- Digital first, fully remote with WFH budget
- In-house social worker
- Paid parental leave for Canadian and U.S. residents
- Development opportunities
Company HQ
Wellington Place, Toronto, ON
Leadership
Mike Murchison
(CEO & Co-founder)Previously co-founded Nucleus, Atlus, WhatsNext Lab and Volley.
David Hariri
(Designer, Developer & Co-founder)Experience as Developer for Teehan+Lax, and co-founder of Volley.
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