Onboarding Coordinator, Machinio
SaaS, North America
$62-65k
+ Project-based commission structure
More information about location
Marketplace for used heavy machinery
Be an early applicant
Marketplace for used heavy machinery
21-100 employees
Be an early applicant
$62-65k
+ Project-based commission structure
More information about location
21-100 employees
Company mission
Machinio's mission is to connect dealers with buyers.
Role
Who you are
- If you are highly detail-oriented, organized, and proactive, able to manage multiple client onboarding projects from start to finish, excel at website design and CRM setup, learn systems and functionalities quickly, and are an excellent communicator, this role is a fantastic opportunity for you
- Flexibility to work remote with a very engaged, cross-functional team, preferably from EST or CST time zones
What the job involves
- The Onboarding Coordinator position plays a key part in the growth of our fastest-growing product, Machinio System—an all-in-one software solution that powers websites and CRMs for dealers in the machinery, marine, and service industries
- You will be the main point of contact for newly acquired clients assigned to you, guiding them through website design, data migration, CRM integration, training, and launch, while collaborating with internal teams to refine processes and ensure a seamless onboarding experience
- This role offers a great opportunity to join an early-stage team handling a fast-growth product
- Manage end-to-end onboarding for newly acquired clients, acting as their main point of contact throughout the process
- Use internal tools to design client’ websites, implementing draft revisions based on feedback
- Collaborate with the tech team to ensure successful migration of client inventory
- Organize and prepare client data for smooth contact imports
- Enable CRM integrations and ensure proper functionality for each client
- Assign UX reviews and ensure they are completed in a timely and effective manner
- Conduct live training sessions to help clients become familiar and confident with the platform
- Coordinate domain pointing and launch logistics for each client’s new website and CRM system
- Participate in weekly collaboration sessions with the Team Lead to provide progress updates on each project and brainstorm solutions
- Maintain a balance between ensuring client satisfaction and achieving internal deadlines and goals
- Stay accountable to individual and team objectives, key results, and performance metrics
Application process
- Step 1 - Phone Interview with the Senior Director of Operations, one of Machinio’s execs, to get to know you!
- Step 2 - Google Meets video interview with the Team Lead to go into detail about the role and participate in an evaluation
- Step 3 - Final interview
- We are efficient decision-makers. Our interview process has a 2-week timeline and we do not waste time
Our take
Machinio is the largest online global marketplace for used construction machinery and equipment, with over one million listings and millions of vetted buyers. The $400B machinery sector is a lucrative one to be in, and with a client pool that’s been growing substantially year-on-year, Machinio has slowly been cornering the market.
The company’s second prong, MachineryHost, is an industry-specific CRM for used machinery dealers that comprises tools for business operations including inventory management, quoting, and email marketing. This provides an important cross-sell opportunity that Machinio has leveraged astutely, with many Machinio clients also signing up to the CRM service.
It’s an interesting market niche: used equipment dealerships are one of the areas seeing slow digital transformation uptake, in part because businesses are often multi-generational. With more people forced to pivot online in recent years, however, cultivating a sophisticated online presence has become business-critical. So Machinio’s steady progress, which in the future will focus on consolidating and refining its product offerings, looks set to continue paying off.
Steph
Company Specialist at Welcome to the Jungle
Insights
24% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Jul 2016
$3m
SERIES A
May 2014
$1m
SEED
Total funding: $4.1m
Company benefits
- 30 days/year holiday policy
- Flexibility to work remote, possibility to work abroad
- Remote setup provided for all team members, along with modern work equipment
- Casual, collaborative, fast-paced work environment and a fun team (we’re cool)
- Quarterly in-person team events and really fun in-person holiday parties!
- Employee milestone program
Company HQ
Little Village, Chicago, IL
Leadership
Dmitriy Rokhfeld
(Founder)Previously a BCG consultant who moved on to work as manager of user acquisitions at Lumos Labs prior to co-founding Machinio. Left the company in 2020 following its acquisition.
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