Customer Relationship Manager, OpenText

Salary not provided

Salesforce

Mid and Senior level

Paris

Office located in Paris La Defense Cedex, Paris

Information management for enterprises

Job no longer available

Information management for enterprises

1001+ employees

B2BArtificial IntelligenceEnterpriseBig dataContentMachine LearningSaaS

Job no longer available

Salary not provided

Salesforce

Mid and Senior level

Paris

Office located in Paris La Defense Cedex, Paris

1001+ employees

B2BArtificial IntelligenceEnterpriseBig dataContentMachine LearningSaaS

Company mission

To enable intelligent and connected enterprises by managing, leveraging, securing and gaining insight into enterprise information, on-premises or in the cloud.

Job

Company

Role

Who you are

Managing complex sales and renewal cycles, and negotiating multi-year enterprise cloud agreements
Driving and executing key governance activities to create long-term value to customers whilst mitigating risk and materially improving relationships - engagement with senior client staff up to C-suite
Championing the customer, ensuring satisfaction, and resolving problems and disputes
Negotiating with large stakeholder communities, managing services/software contracts and driving renewals
Maintaining high levels of customer retention and minimising contract cancellation
Partnering with Field Sales (Account Executives), Pre-sales, Professional Services, Deal Desk and Customer Support teams while upholding our strong reputation as market leader in Enterprise Information Management
Experience of managing existing customer base, including the ability to forecast and execute revenue growth and reach new business targets
Business fluency in French
Proven success within a complex sales environment, or experience of driving growth within an existing portfolio
Knowledge of MEDDPICC or similar sales methodology would be helpful but is not required
The ability to build and maintain strong customer relationships while being accountable for customer satisfaction
Experience managing complex stakeholder environments, both internally and externally
Familiarity with different B2B technologies and the overall marketplace for such products and services
A successful track record of managing contract renewals and driving revenue opportunities within your portfolio
A good understanding of EDI B2B contracts, with good analytical abilities to extract value across existing clients within portfolio
Knowledge of CRM applications including Salesforce desirable
Excellent communication and time management skills
Ability to support billing operations and collections where necessary
Accurate reporting of key metrics to senior management

What the job involves

We are seeking a Customer Relationship Manager to join our close-knit team and hold responsibility for the long-term growth, retention, and health of our most strategic customers
We work at the centre of a highly skilled, multidisciplinary customer facing team, ensuring OpenText delivers upon our customer’s strategic objectives
As a Customer Relationship Manager, you will define and execute revenue generating activities, operating with senior stakeholders and providing a bridge between our technical teams and customers
As a Customer Relationship Manager you will take responsibility for the overall success of our customer’s digital journey and revenue growth for OpenText
You will manage complex negotiations and long term customer contracts, minimise cancellation and expand existing services
In this quota carrying role, you will be rewarded with endless opportunity to manage enterprise solutions within industry leading brands, contributing to their growth strategies, and delivering upon the commitment they have made in OpenText as their digital partner

Our take

Founded back in 1991, OpenText offers software applications that manage content or unstructured data for enterprises such as large companies, government agencies or professional service firms.

The company has continuously built out its product suite over the years, keeping pace with the changing market. For example, in 2023 it launched OpenText Aviator, a generative AI platform for business networks and IT operations.

As a recognised market leader, this 25+ year old company shows no signs of slowing down. As well as internal development, it also adds to its value through acquisitions, such as that of MicroFocus in 2023.

Kirsty

Company Specialist at Welcome to the Jungle

Insights

21% employee growth in 12 months

Glassdoor (3.5)

Trustpilot (2.9)

Company

Company benefits

Education assistance
Wellness/fitness reimbursement
Time off to volunteer

Company HQ

Waterloo, ON

Leadership

Mark J. Barrenechea

(CEO & CTO)

Previously served as CEO and President of SGI and Rackable Systems, CTO for Computer Associates and Senior Vice President of Applications Development for Oracle.

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