Director of Product, Headway

Patient Experience

$255-300k

In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level

Senior and Expert level

New York

San Francisco Bay Area

More information about location

Therapist-by-insurance marketplace

Open for applications

Therapist-by-insurance marketplace

1001+ employees

HealthcareB2CB2BMarketplaceMental healthWellbeing

Open for applications

$255-300k

In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level

Senior and Expert level

New York

San Francisco Bay Area

More information about location

1001+ employees

HealthcareB2CB2BMarketplaceMental healthWellbeing

Company mission

To build a new mental healthcare system, rewired for access and affordability.

Job

Company

Role

Who you are

If you aspire to build innovative product experiences in uncharted territory to help patients receive quality mental healthcare, this is the role for you
Consumer Product Leader: You have 7+ years of experience building net new consumer growth products or core product experiences with 4+ years of people management experience
Thrive in ambiguity: You love tackling ambiguous problems in a fast-paced environment with an optimistic and energizing attitude
Empathetic: You possess deep user empathy, have strong intuition on how they think, and love delighting them
Experimental: You’re innately curious and eager to quickly test and learn how users will respond to new experiences
Appreciate quality: You have an exceptionally high bar for building incredible experiences
Results driven: You care deeply about creating impact and driving results for Headway’s mission

What the job involves

We’re looking for a passionate Director of Product to shape the future of the patient experience here at Headway
The patient experience is at the crux of our mission here at Headway to increase affordable access
As the product leader at the helm of the patient charter, you will be responsible for not only setting the vision and strategy to ensure patients are quickly connected to the right quality provider for them but also defining how we move beyond the initial match to be a partner for patients throughout their mental health journey
Craft delightful, data-driven product experiences to ensure our patients get high-quality care quickly
Develop a vision and strategy for how we engage and support patients throughout their mental health journey
Work closely with design, engineering, data, business development, GTM, and other cross-functional partners to learn and ship quickly
Deeply understand and embody the voice of our patients while staying close to your team of PMs to quickly build and iterate on products for the patient journey

Our take

1 in 4 US citizens are currently living with treatable mental health conditions, however, a vast majority of people are unable to access the care they need, the primary reason being cost. Headway connects clients with therapists who accept insurance as payment and provides independent practitioners with the tools and resources needed to serve their patients and manage administrative workloads.

Headway’s concept is timely, with national mental health under particular strain following events from the past few years. The company facilitates over 300,000 appointments per month and has attracted backing from the likes of Accel and Google Ventures.

Covering 16 states and the District of Columbia, the company intends to broaden its presence across the US using its 2023 Series C funding of $125 million. This is a crucial avenue for further growth, as medical care deserts across the US mean the potential market is vast.

Freddie

Company Specialist at Welcome to the Jungle

Insights

Top investors

64% employee growth in 12 months

Glassdoor (3.2)

Trustpilot (3.8)

Company

Funding (last 2 of 6 rounds)

Jul 2024

$100m

LATE VC

Oct 2023

$125m

SERIES C

Total funding: $327m

Company benefits

Work from home opportunities

Company HQ

Tribeca, New York, NY

Leadership

Andrew Adams

(CEO)

Worked as a Product Analyst at Spring, and was a Software Development Engineer Intern at Amazon.

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