Client Growth Relationship Manager, Lloyds
£51.8-57.5k
+ An annual performance related bonus and share schemes including free shares
2+ days a week in office (Wellington Place, Leeds)
Retail and commercial bank
Be an early applicant
Retail and commercial bank
1001+ employees
Be an early applicant
£51.8-57.5k
+ An annual performance related bonus and share schemes including free shares
2+ days a week in office (Wellington Place, Leeds)
1001+ employees
Company mission
To support families and businesses, helping them to take the next step, whatever that may be.
Role
Who you are
- Experience of working in a sales/financial services environment where financial objectives have been set
- Evidence of objection handling in regards to price and product and overcoming these objections
- Good working knowledge of Word, Excel, and Outlook essential
- Excellent written and verbal communication skills, particularly possessing a professional telephone manner
- Ability to meet targets and multitask
What the job involves
- As a key member of Cardnet’s Growth Team, you'll play a pivotal role in providing tailored customer solutions and supporting clients in achieving their business goals
- Our Client Relationship Managers proactively call existing merchants from their own portfolio set and provide ad-hoc support to the Client Growth Associates with inbound customer calls - for example, those that require a review of existing rates or are attempting to close their account
- They then position a new contract and enhance solutions
- The quality of the conversations will be elevated and broadened to include demonstrating a strong understanding of customer needs and difficulties, and thus the ability to respond to this; and position both price and wider solution offerings to help drive dedication and build broader sustainable relationships
- In addition, you'll be required to analyse data and customer insight to better understand and deploy strategies in respect of customer trigger points
- This will include, but is not limited to, early client attrition (Welcome strategy), dynamic pricing, anniversary moments of truth, attrition linked to terminal contract renewal, and analysing relationships to address meeting more customer needs
- You'll need to use the data to help understand why customers attrite and work with colleagues across the business to help devise and deliver winning strategies based on data insight, deploying new strategies in a test and learn environment
- Proactive contact with your own portfolio of existing customers and review their accounts to retain business for future growth
- Understanding and identifying customer needs, considering risks in order to recommend and present appropriate solutions
- Explain and present factual information to customers in a structured, clear, confident, and concise way
- Introduce solutions, where appropriate, through third-party companies, which are of mutual benefit to all parties to retain business
- Identify cross-sale opportunities on behalf of other areas of the Group to maximise revenues
- Deliver agreed repeatable and non-repeatable income revenue targets, generating income from additional terminal sales/upgrades, and selling new products to existing customers
- Make sound commercial judgements in order to fully maximise opportunities and retain the client base/back book
- Completion of online processes, via automated boarding tools, and all associated paperwork in an accurate, timely manner, ensuring customer service and meeting customer needs is of the highest standard at all times
Application process
- End Date: November 17, 2025
Our take
Lloyds Bank, part of Lloyds Banking Group, began operations back in 1765 and is nowadays one of the UK’s leading retail and commercial banks. As with many leading banks, the company has dealt with its share of controversy – including for its handling of PPI complaints in 2015, and the 2009 European Commission ruling that forced it to part ways with TSB – but it has nonetheless stood the test of time and worked to build back its public reputation in the wake of these setbacks.
Of the company’s 26 million customers, over 18 million of them are online, making it the largest UK digital bank. As part of its ongoing digital transformation, the company is seeking to put the cloud at the front of its services and systems, and has cited intentions to invest heavily in overhauling its current technology infrastructure. All this seeks to serve the modern banking customer, and to compete with the fast-increasing number of alternative banking options appearing on the market.
Recently, Lloyds Bank has shown great interest in facilitating innovation in the industry, joining as a partner on FinTech Action Labs (a FinTech accelerator programme) to bring its industry expertise to early-stage FinTechs. As well as investment in digital transformation and AI, the company is enhancing its wealth product and corporate banking offerings, as well as expanding its partnerships with digital banking companies.
Steph
Company Specialist at Welcome to the Jungle
Insights
-1% employee growth in 12 months
Company
Company benefits
- Flex cash: This is 4% of your basic salary and can be used to spend on the benefits of your choice, or you can choose to take it as a cash top up in your monthly salary.
- A generous holiday allowance: You’ll be eligible for a minimum of 22 days holiday (excluding bank holidays), rising to 30 days based on length of service and grade.
- A flexible way of working: Whether you want flexibility over your location or when you log on, together we can create an approach that works for you and for the business.
- Family leave: Up to 63 weeks of maternity or adoption leave. Statutory maternity or adoption pay is available for 39 weeks, and 20 weeks will be enhanced to the equivalent of full pay. Partners can have six weeks of fully paid paternity leave.
- Health insurance: Our company funded Private Medical Benefit provides all colleagues with access to good quality medical care, including accommodation, nursing care and specialist advice.
- Colleague Offers: Get discounts on everything from electrical items to cinema tickets and weekly food shopping. You can share this benefit with up to ten family members or friends.
- Financial products: Take advantage of our great financial products, some at a discounted rate, including current accounts, home and car insurance and loans.
- Share plans: Participate in Sharematch and receive matching shares of up to £45 a month from the company, and you can choose to participate in Sharesave, our combined savings and share option plan.
- Pension: We offer a generous pension plan, with all joiners being automatically enrolled in our 'Your Tomorrow' scheme. You can decide how much you save and get a say in where your contributions are invested.
Company HQ
City of London, London, UK
Leadership
Charlie Nunn
(Group Chief Executive, not founder)Spent nine years at HSBC, including as Group Head of Wealth Management and Digital, and as CEO of Wealth and Personal Banking.
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