Resource Manager, Workiva
Customer & Partner Experience
Minimal travel required
Business data platform
Be an early applicant
Business data platform
1001+ employees
Be an early applicant
Minimal travel required
1001+ employees
Company mission
Workiva’s mission is to power transparent reporting for a better world.
Role
Who you are
- 2+ years of related career experience in resource planning, operations or data analysis
- Undergraduate Degree or equivalent combination of education and experience in a related field
- Proficiency in cloud-based software and spreadsheets
Desirable
- Detail oriented with excellent organizational skills
- Outstanding interpersonal skills; proficient at developing relationships with employees and all levels of management demonstrated ability to be a trusted resource to all
- Proven effective communication skills (written, listening and verbal) with all levels of the organization
- Able to exhibit a high level of confidentiality
- Ability to multi-task and manage multiple processes, programs, and procedures simultaneously while working under pressure to meet deadlines is a must
- Proven ability to work effectively in a team environment; capable of effective planning and priority setting
- Possess the technical skills and knowledge required to perform essential tasks in an efficient and effective manner
- Advanced proficiency with Microsoft Office suite especially Excel is preferred
- Advanced proficiency with Salesforce is preferred
- Experience in resource management or project management
What the job involves
- The Resource Manager deploys resources for pre and post sales projects with Workiva’s Customer and Partner Experience (CPX) organization
- This person is the liaison between Sales, Implementation Consultations, Solutions Architects, Project Managers, Subject Matter Experts, and Customer Success
- The Resource Manager must also ensure that project resourcing is managed in order to assure timely delivery and must communicate to appropriate project managers resourcing issues that may impact scheduled deadlines
- Collaborate with department leaders to allocate resources for customers, partners, and projects
- Oversee resource allocation, ensuring alignment with demand, capacity, skills, and experience
- Match customer needs with expertise and availability based on scoping notes
- Liaise between customers externally and internally with Sales, Implementation Consultations, Solutions Architects, Project Managers, Subject Matter Experts, and Customer Success for proper resource allocation
- Develop equitable workload assignments by analyzing estimated and logged hours
- Assess consulting and PMO teams' capacity, sharing resource capacity with leadership regularly
- Monitor project resourcing to address under- and over-utilization, resolving issues with managers
- Assign resources for sales and implementation meetings, staying informed on current and upcoming projects
- Conduct weekly meetings with Team Managers to discuss active programs, new business, and potential issues
- Report on weekly utilization to identify areas for improvement
- Coach stakeholders on resource request procedures and manage booking conflicts
- Make resource decisions during the presales process and facilitate resourcing issues for successful deployment
- Enhance visibility and strengthen the resource management process using systems and technology
- Maintain accurate resourcing data in resourcing platforms (i.e. NetSuite OpenAir
- Minimal travel required
- Reliable internet access for any period of time working remotely, not in a Workiva office
Our take
For large-scale businesses, collecting and sharing data can be a complex and challenging process. Workiva solves this problem with its cloud-based data platform.
Workiva is one of the biggest players in the market, serving around 75% of Fortune 500 companies, including Google and Delta. Workiva's controlled, secure and audit-ready platform has maintained a clear edge over much of its competition.
Workiva's quality product and its commitment to transparency has made it a firm favourite with companies around the world. If it can maintain this, it stands to consolidate its impressive growth even further in the coming years.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
Oct 2014
$0.7m
EARLY VC
Dec 2012
$30.7m
SERIES C
Total funding: $46.9m
Company benefits
- A discretionary bonus typically paid annually
- Restricted Stock Units granted at time of hire
- 401k w/ match
- Health, dental, and vision
- Vacation accruals
- Life and disability insurance
- Employee stock purchase plan
- Volunteer time-off
- Parental leave
- Travel & accident insurance
- Paid holidays
- Work remotely
- Discount programs
- Health and wellness
- Pet-friendly atmosphere
- Choose from additional plans that cover legal expenses, stolen identity, or even your pet's health
Company values
- Customer success: Always delight our customers.
- Innovation: Keep creating solutions and finding better ways.
- Trust: Always rely on each other.
- Inclusion: Support a diverse community where we all belong.
- Integrity: Do the right thing, every time.
- Accountability: Be responsible for your success and failure.
- Collaboration: Share resources and work together.
Company HQ
Holborn, London, UK
Articles
Leadership
Marty Vanderploeg
(CEO, not founder)Previously worked as a Professor at Iowa State University. Founded Engineer Animation Inc. in 1990.
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