Customer Success Manager, Asana
Scaled
$121-147k
More information about location
3-5 days a week in office
Organizing work in one connected space
Be an early applicant
Organizing work in one connected space
1001+ employees
Be an early applicant
$121-147k
More information about location
3-5 days a week in office
1001+ employees
Company mission
To enable the world's teams to work together effortlessly.
Role
Who you are
- 3+ years demonstrated success in an Account Management or Customer Success role
- Strong team player
- Customer-centric: Devoted to ensuring our customers’ success and committed to advocating for our customers whenever possible
- Solid communicator: Able to communicate confidently & concisely through Asana, via email, over the phone, or in person, with all audiences (from cross-functional team to customer Executives)
- Self-motivated and curious: Bias for action and work effectively in a highly ambiguous, ever-changing environment
- Driven, process-oriented person: Able to effectively balance competing priorities and make decisions that best support Asana, the team, and the customer
What the job involves
- Our Customer Success team is committed to helping customers adopt Asana as both a technology product and a holistic approach to teamwork
- We are formally launching a Scaled Customer Success program to drive adoption and retention across a broader customer base
- We're looking for a Customer Success Manager (CSM), Scaled to partner with customers on how to best leverage Asana to achieve their unique business objectives
- Your engagements with customers, while time bound, will result in their increased satisfaction with and confidence in Asana as their organization’s work management solution
- Equipped with the knowledge of what it takes for customers to succeed with Asana, you will serve as a thought partner and lifeline to customers
- To the entire Asana team, you’ll exemplify empathetic, customer-centricity
- This role is based in our Chicago office with an office-centric hybrid schedule
- Work with Asana customers across industries, functions, and stages of their customer journey in both time bound 1:1 and scaled manners
- Drive customer outcomes and value via time bound engagements by consulting on change management, leading design workshops, and storytelling through business reviews
- Empower customers to become self-sufficient Asana champions, solving for their immediate needs while focusing on their long term success, value realization, and retention
- Co-create strategies and plays with your Scaled CS team to drive the broadest engagement across our customer base, most meaningful engagement tactics, and best adoption and retention results
- Act as a cross-functional superstar: Proactively partner with Sales and Renewals to flag at risk accounts, provide customer insights, and highlight expansion opportunities and retention risks
- Liaise with Support and Finance to help quarterback resolutions for customer issues
- Serve as the voice of your customers cross-functionally, providing feedback to the Product team and broader business
Our take
Asana is a web and mobile application designed to help teams organize, track, and manage their work. Acting as a unified hub, it empowers teams to effortlessly generate projects, delegate responsibilities, set deadlines, and foster direct task-related communication, transcending the inefficiencies of traditional email-based coordination.
Despite facing competition from established players like SmartSheet in its market, Asana has navigated its path, bolstered by a successful Initial Public Offering in 2020 and a track record of startup triumphs. This strategic prowess has propelled Asana to amass a robust clientele exceeding 100,000 organizations, boasting notable entities such as Uber and Air France among its ranks.
Since its inception, Asana has undergone exponential growth, with its reach extending to offices sprawled across four continents worldwide. This expansion not only underscores its global footprint but also signifies its commitment to fostering diverse talent pools and catering to a broad spectrum of clients.
Steph
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jun 2020
$200m
CONVERTIBLE
Nov 2018
$50m
SERIES E
Total funding: $414.4m
Company benefits
- Benefits - From comprehensive health benefits including mental health programs and coaching to our in-house culinary program and supportive parental leave policies, our benefits are intentionally designed to ensure that you are energized, focused, and thriving
- Growth - We know that growth isn’t always linear, so we’ll support you in achieving your personal and professional goals. You’ll have the opportunity to take on big responsibilities that impact our success as a company and challenge you in new and fulfilling ways
- Development - We believe in providing everyone with coaching and mentorship. You’ll have access to Conscious Leadership training, success guides, free executive coaching, and our manager training and enablement program
Company values
- Mission: We are purpose-driven people, dedicated to serving something beyond ourselves. Having mission as a value also allows us to continually ground ourselves in why we’re building Asana
- Do great things, fast: We commit to being great at the things we do and doing them fast, without sacrificing one for the other
- Clarity: Our product and culture aim to ensure that teams know who is doing what, by when, and why, which unlocks the best work experiences and outcomes
- Co-creation: Great achievements are almost always the result not of one, but many. We bring our best, let go of egos, and work with empathy and trust to do great things together
- Give and take responsibility: Having integrity around our commitments means seizing exciting opportunities, and also owning it when we have to deprioritize something. We accept full ownership of our commitments, and empower and trust others to achieve theirs
- Mindfulness: We focus on the present and aim to give ourselves time to reflect and space to integrate what we learn. These practices allow us to collectively learn from and improve in all that we do, and to continually evolve our culture
- Reject false tradeoffs: We stay curious, creative, and open to new perspectives. Choosing between two sides of an extreme results in losing the benefits of one, so we commit to searching for a third way that incorporate the truths of both
- Be real (with yourself and others): We know that our best work is tied to authenticity, which allows for growth and collaboration. We bring our whole selves to work and commit to building an inclusive environment in which all people feel safe and excited about being their full selves
- Heartitude: We embrace what makes us human, take time to play and have fun, and create meaningful experiences for their own sake. Why do we have a unicorn flying across our product when we mark a task complete? The real question is - why not?
Company HQ
Yerba Buena, San Francisco, CA
Articles
Leadership
Dustin Moskovitz
(Co-Founder & CEO)A Harvard economics graduate, Dustin co-founded Facebook in 2004 before branching off in 2008 to found Asana. They are also the co-founder of Open Philanthropy Project and Good Ventures.
Justin Rosenstein
(Co-Founder)Previously Engineering Manager at Facebook and a Product Manager at Google. Currently Co-Founder of One Project.
Salary benchmarks
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Diversity, Equity & Inclusion at Asana
- We celebrate and support our individual identities
- Our employee resource groups are thriving communities that foster trusted, safe spaces for underrepresented groups and allies
- Our ERGs consist of AsanaWomen and AsanaWomen EMEA, Team Rainbow for LGBTQIA+ Asanas, our multicultural ERG Gradient, Blacsana for Black Asanas, and Asanapac for Pan Asian and Pacific Islander Asanas.
- Ask Me Anything sessions: Our leadership team and external thought leaders hold open AMAs that forge connection and bring unique perspectives to the table
- Real Talk event series: Asanas come together to discuss hard, often uncomfortable topics, such as experiences around identity and workplace challenges, through these candid, open conversations.
- Gender-inclusive spaces: From gender-neutral restrooms in nearly every office, to gender pronouns in our product, we recognize and embrace all identities.
- Asana Acts Against Racism: In our continued efforts to be anti-racist, we are taking a harder look at our programs and policies that support diversity, equity, and inclusion. We’re taking action along these lines: Take care, take responsibility, take action
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