IT Help Desk Technician, Aroma360
$50-55k
Oil-based scenting solutions
Open for applications
Oil-based scenting solutions
201-500 employees
Open for applications
$50-55k
201-500 employees
Company mission
To provide a healthy scenting solution for homes and businesses, and to educate people about the incredible benefits of Aromachology.
Role
Who you are
- Associate's degree (A. A.) or equivalent from a two-year college or technical school; or three years related experience and/or training; or equivalent combination of education and experience
- 3 to 5 years of proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
- Hands-on experience supporting Windows and MacOS in a professional setting; Linux experience is a plus
- Familiarity with best practices for information security
- Knowledge of Office365, Salesforce, and VoIP systems
- Strong ability to diagnose technical problems and implement effective resolutions
- Strong communication skills, including the ability to provide clear step-by-step instructions to non-technical staff, work with vendors on issue escalations, and communicate technical detail effectively with the IT team
- Familiarity with video surveillance and access control systems is a plus
- ITIL, A+, and/or Network+ certifications are a plus
- Experience assembling, repairing, and upgrading PCs
What the job involves
- We are looking for a talented IT Help Desk Technician to join our growing team
- As a IT Help Desk Technician, you will be responsible for troubleshooting and resolving IT service issues and providing help desk support
- You will also assist with technical planning, documentation, and delivery. As an integral part of our team, you will play a crucial role in delivering optimal technology solutions to end users
- Provide desktop support to users in Miami offices, as well as remote support to staff working from home or other sites
- Address issue tickets involving hardware, software, and networking issues, and assist in provisioning of accounts and credentials for new users
- Assist users with setup, configuration, and usage of applications, peripherals, and web-based services
- Configure and troubleshoot networking infrastructure, including routers, switches, Wi-Fi APs, and physical cabling
- Set up phone extensions and configure call flows in our VoIP system
- Create and update baseline OS install images for workstations
- Keep track of equipment inventory and advise IT management of needed repairs, RMAs, and purchases
Our take
Aroma360 is a boutique scent company that not only sells aromatic oils but also consults for companies and individuals on scent concepts and strategic implementation. As a full-service company, it has business clients such as the Ritz-Carlton, Ferrari and Atlantis Paradise Island, helping hospitality brands achieve the sensory experience they desire for their customers.
The company was smart to expand from purely retail. Although it still hosts an impressive range of home-use products such as diffusers, it has successfully combined this with sensory branding and marketing for high-end companies. In 2024, it launched Aroma360 Pro that operates in 30 countries and develops private-label scents for private and customer-facing businesses.
Aroma360’s niche in scent marketing has attracted big brands, indicating how it has tapped into an often-overlooked tool for brand marketing and customer experience. This bodes well for its future, as it continues to expand and bring scent experiences to more homes and businesses.
Freddie
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Health insurance
- 401K
Company HQ
Wynwood Art District, Miami, FL
Leadership
Benzion Aboud
(CEO)Also the CEO of z9 capital.
Salary benchmarks
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