Manager of Account Management, Jellyvision
$140-155k
OTE
$100-110k
BASE
More information about location
Interactive software for life decision
Be an early applicant
Interactive software for life decision
201-500 employees
Be an early applicant
$140-155k
OTE
$100-110k
BASE
More information about location
201-500 employees
Company mission
To untangle the complicated web of employee benefits.
Role
Who you are
- 2+ years of experience successfully managing employees in an enterprise, quota holding sales environment, preferably in the HR or SaaS sales space
- 5+ years of experience selling and pitching products in B2B space, managing accounts and/or a book of business in a quota carrying role, and dealing directly with customers
- Successful track record working with Enterprise customers on a revenue-generating team
- An innate curiosity to know what makes each of your Account Managers tick, and an insatiable need to help each of them succeed
What the job involves
- We need people to coach our high-performance, quota-carrying Account Managers through our consultative enterprise SaaS process. You’ll work with your team to drive revenue through customer retention and upselling so that you and your team hit quota
- Leading with intelligence, humility, and palpable enthusiasm, a Manager, Account Management will grow our team and coach them toward even greater efficiency, success, and scale
- Manage a team of 5 or 6 Account Managers and Customer Success Representatives that are responsible for providing dedicated support for existing customers and ensure they’re supporting customers with onboarding, adoption, and the renewal of ALEX
- Hold your team accountable for hitting and exceeding KPIs, including minimizing churn and achieving quota
- We’ll measure success by annual quota attainment and customer retention
- Ensure customer expectations and obligations are fulfilled by driving effective working relationships cross-functionally working with Product, Product Marketing, Sales, and Customer Operations (to name a few)
- Support the development of a product roadmap that meets the needs of our customers
- We’ll measure success through customer satisfaction surveys and internal feedback
- Collaborate with Revenue Operations to define our tech stack strategy, which includes Salesforce, Outreach, Jira/Confluence, Slack, Catalyst, etc. and ensure the department is getting maximum leverage from the tools they are using
- We’ll measure success through usage reports and effective forecasting practices
- Meet weekly with the Director of Account Management to review monthly forecasting, team wins and losses, individual performance, and emerging industry trends you’ve identified from talking with your team and our customers
- We’ll measure success through a clear understanding of our path to quota and gap analysis
Our take
Following Jellyvision’s first successful iteration as a games developer, the company reopened in 2001 to build on its voice-recognition interface and develop interactive conversational counselor ALEX. ALEX helps employees navigate the complex process of making health insurance, finance, and healthcare decisions, with an emphasis on delivering funny and personable conversations.
One poll suggested just a third of employees fully understand their coverage options, and this number is expected to grow with remote working reducing the availability of in-person information sessions. So tools like ALEX stand to offer material improvements to employee experience, as well as alleviating HR workloads. Both of these elements should prove attractive to companies looking to stay abreast of changing workplace expectations.
It will be interesting to see if Jellyvision’s friendly focus will win the company a lead over rivals like Nayya. However, with new hires in senior leadership to manage Jellyvision through a planned period of growth, and the virtual benefits technology market at large receiving increasing interest, it may make strong strides.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (2 rounds)
Mar 2017
$20m
LATE VC
Jan 2008
$5m
SERIES B
Total funding: $25m
Company benefits
- Employer-paid premiums (based on plan selection)
- Medical Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- 401(k) with Employer Match
- HSAs & FSAs
- Flexible PTO, Monthly Self-care Days, Focus (meeting-free) Fridays
- Flexible Work Schedules + Remote-First Culture
- Generous Parental Leave
- Gender Transition Assistance
- Adoption & Surrogacy Assistance
- Family Concierge Benefit
- Home Office Allowance (for your workspace and wifi)
- Gym & Wellness Allowance
- Lifetime Learner Allowance (for professional development & student loans)
- Charity Allowance (no donation required)
- Employee Assistance Program (EAP)
- Employee Resource Groups
- Monthly company events
- Professional development opportunities
- Ask Leadership Anything series
- Unconscious Bias training
Company HQ
Goose Island, Chicago, IL
Articles
Leadership
Harry Gottlieb
(Founder)Studied at Brown before going on to found four companies: Learn Television, Jellyvision, Jackbox Games, and Unify America. They also sit on the Board of Directors at UpStart Lab.
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