Senior Business Operations & Intelligence Analyst, LegalZoom
$95.5-152.8k
More information about location
Online legal advice platform
Open for applications
Online legal advice platform
1001+ employees
Open for applications
$95.5-152.8k
More information about location
1001+ employees
Company mission
To transform how people navigate the legal system.
Role
Who you are
- This role requires strong technical expertise, sound business judgment, and the ability to turn complex questions into structured analytical recommendations
- A Bachelor’s or Master’s degree in a quantitative field such as Statistics, Mathematics, Economics, Business Analytics, Computer Science, or a related discipline
- 5+ years of experience in business operations, business intelligence, analytics, or a related field, with a proven track record of driving business outcomes through data
- Advanced proficiency in SQL and Python for analysis, transformation, automation, and modeling
- Hands-on experience with BI and analytics tools such as Hex, ThoughtSpot, Tableau, or similar platforms
- Demonstrated ability to design KPI frameworks, automate dashboards, and standardize reporting for executive and operational audiences
- Proficiency with cloud data warehouses such as Snowflake or BigQuery and familiarity with ETL tools such as Fivetran and core data quality practices
- Strong background in statistical analysis such as hypothesis testing, regression, segmentation, predictive modeling, and other methods used in strategic studies
- Experience with customer lifecycle analytics, segmentation, performance measurement, and other growth oriented analyses
- Proven ability to manage cross-functional stakeholder relationships and translate business needs into clear technical solutions
- Strong documentation skills for data logic, metric definitions, analytical processes, and model methodologies
- Excellent communication and presentation skills with the ability to explain complex technical concepts to non technical audiences
What the job involves
- The Senior Business Operations and Intelligence Analyst is a strategic partner and technical expert who drives data informed decision making, operational excellence, and cross functional visibility across LegalZoom
- This role blends advanced analytics, BI development, data modeling, and operational insight generation to support Sales and Customer Success while incorporating insights from GTM partners such as Marketing, Product, and Finance
- You will lead complex analysis, build scalable and governed reporting systems, define KPIs, translate ambiguous business questions into clear insights, and strengthen LegalZoom’s analytical foundation through improved data models, higher data quality, and broader data literacy
- Design and maintain advanced analytics solutions using SQL, Python, and BI tools such as Hex, ThoughtSpot, Tableau, PowerBI, and PPro to surface trends, risks, and opportunities
- Build and optimize analytics layer data models and scalable data pipelines to support governed reporting and strategic analysis
- Develop, automate, and maintain dashboards, KPI frameworks, and performance reporting that provide clear visibility into business health
- Implement data transformation workflows using SQL, Python, or similar tools to ensure accuracy, consistency, and high data quality
- Partner with cross functional teams across Sales, CX, Marketing, Product, Finance, Engineering, Care, and Fulfillment to define metrics, gather requirements, and deliver insights that drive decision making
- Conduct statistical and strategic analysis, including lifecycle analytics, segmentation, predictive modeling, forecasting, and scenario planning
- Perform operational diagnostics to identify friction, inefficiencies, and root causes and support teams in implementing and measuring improvements
- Translate complex or ambiguous questions into structured analytical approaches and deliver clear, actionable recommendations to senior leaders
- Document metric definitions, data logic, data models, and analytical methodologies to support transparency and reproducibility
- Support data governance by collaborating with data engineering on pipelines, data quality, data accuracy, and accessibility
- Contribute to the evolution of LegalZoom’s analytics stack and cloud data warehouse infrastructure such as Snowflake or BigQuery
- Present analytical findings and insights to executive, operational, and cross functional audiences
- Mentor junior analysts and help promote a culture of data literacy and continuous improvement
- Other duties as assigned
- Occasional travel may be required as needed
Our take
LegalZoom is an online legal technology service that can help people create their own legal documents. It believes legal advice and services should be clear, easy-to-understand, and affordable, and provides services to help people make a will, start a business, lodge a trademark application, and more.
LegalZoom has helped millions of people who otherwise could not hire a lawyer with its extensive range of legal solutions. It competes with a handful of other companies, such as IncFile and Rocket Lawyer, that also provide online legal technology.
Despite operating in a competitive market, LegalZoom has continued to expand, helped in part by growing demand for digital legal solutions, Its 2021 IPO provided further momentum, allowing it to scale its operations and invest in new growth opportunities.
Most notably, the company has now been named the provider of 'legal help' for Perplexity - a partnership that could potentially reshape how consumers and small businesses discover and engage with legal services, positioning legal support as something more accessible.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
7% employee growth in 12 months
Company
Funding (2 rounds)
Jul 2011
$66m
SERIES B
Mar 2007
$45m
SERIES A
Total funding: $111m
Company benefits
- Remote-friendly work, encouraging time outside the office to relax and recharge
- Comprehensive health benefits, including mental health and fertility care
- A culture of growth, fostering learning and development and opportunities to give back
Company HQ
Old Mountain View, Mountain View, CA
Leadership
Jeff Stibel
(CEO)Jeff has been the CEO of LegalZoom since 2014. Alongside this role, he is also a Partner at Bryant Stibel, on the Board of Trustees at the Natural History Museum of Los Angeles County, and a Chairman at The BrainGate Company.
Noel Watson
(COO & CFO)Noel joined LegalZoom in 2020 as CFO, adding COO to his title in 2024. Prior to this, he was the CFO at TrueCar and VP of Finance/Chief Accounting Officer at TripAdvisor.
Nicole Miller
(CLO & General Counsel)Nicole joined LegalZoom in 2020 as a General Counsel, adding CLO to her title in 2024. Prior to this, she spent 6 years at The Honest Company, joining in 2014 as a Senior Corporate Counsel before becoming VP of Legal Affairs and Associate General Counsel in 2016 and then moving into the role of General Counsel in 2018.
Prior to joining LegalZoom in 2021, Sheily was the VP of Global Human Resources at Activision Blizzard. She also spent nearly 10 years at Google in various roles, including Director of Global Trust & Safety Operations.
Daniel Lysaught
(CMO)Daniel joined LegalZoom in 2022 as a VP of Growth Marketing before stepping into the role of CMO in 2023. Prior to this, he was a VP of Growth Product & Marketing at Good Eggs. He also spent 6 years at TrueCar in various roles, including Senior Director of Strategic Partnerships & Marketing and VP of Customer Acquisition.
Kathy Tsitovich
(Chief Corporate Development & Partnership Officer)Prior to joining LegalZoom in 2020, Kathy spent 21 years at Intuit. While there, she held a number of roles, including VP of Consumer Group and Business Development.
Aaron Stibel
(CBO & CCO)Alongside LegalZoom, Aaron is a Founding Partner at Bryant Stibel, a Board Member at RBmedia, and an Advisory Board Member at Tufts University.
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