Customer Success Implementation Manager, Checkr
$94-110k
2-3 days a week in office
Automated background checks
Be an early applicant
Automated background checks
1001+ employees
Be an early applicant
$94-110k
2-3 days a week in office
1001+ employees
Company mission
To build a fairer future by designing technology to create opportunities for all.
Role
Who you are
- Our ideal candidate is fundamentally a project manager who has experience deploying integrated software solutions
- 3+ years of project management experience in related industry or SAAS
- Outstanding written/oral/presentation skills; comfortable communicating at multiple levels within an organization (executives to analysts)
- Strong interpersonal skills with the ability to build diverse relationships and influence collaborative decision-making
- Strong technical understanding of software systems at scale
- Flexible and able to juggle and complete multiple priorities and projects (internally and externally) in a fast-paced environment
What the job involves
- As a Customer Success Implementation Manager, you will drive execution with our most important customers and partners
- In this role, you will coordinate cross-functionally across all departments within the organization: Product, Engineering, Operations, Revenue, Finance and Legal
- You will own the day-to-day project management of multiple deployments running simultaneously
- We aim to provide a white glove service, manage project scope, and ensure deployments are completed on time
- Identify and understand project risks, and coordinate with respective teams as applicable to mitigate and resolve
- Communicate and influence on project planning, execution, and delivery
- Oversee the planning, tracking, and completion of all project tasks throughout the customer or partner onboarding process — including but not limited to:
- Develop and deliver project plans and RAID logs based on templates
- Provide ongoing deployment progress to management using relevant reporting tools and dashboards
- Develop and oversee the project and lead regular project check-in meetings
- Document, coordinate, and monitor the progress of the customer or partner, including ensuring all requirements are met
- Coordinate internal resources as required, drive project to release on time with high-quality
- Prepare and coordinate client training; consult and help customers or partners understand product features and benefits
- Transition customer or partner from sales to customer success or business development
- Manage dependencies both within and across the company for multiple projects running simultaneously
- Translate relevant, actionable information to be digestible by various audiences (project-level resources to executives)
Our take
Checkr addresses the unpleasant and time consuming process of background checks so that companies using on-demand employees can make safer, more informed hiring decisions in less time. Background checks are a critical part of the hiring process, and CEO Daniel Yannisse noticed that they were painfully slow, resulting in loss of work for candidates and productivity downturns for employers.
Before Checkr entered the market in 2014 with its innovative AI technology and a solid $50m in venture capital funding, companies were waiting upwards of two weeks for their checks. Checkr substantially reduces this time frame and has grown to receive a $5 billion valuation.
Checkr has accelerated growth by making several highly advantageous acquisitions of competitor companies GoodHire and Inflection. As the world of work embraces diversity and inclusion, the company announced an end-to-end service for candidates wishing to expunge their criminal records, furthering the company’s ‘fair chance’ mission and clearing 1000s of candidates for free since 2021. New products launched at the end of 2023 include Checkr Pay (providing access to payment right after a shift) and Checkr Onboard (unified onboarding processes), exemplifying how Checkr is keeping pace with a rapidly changing, flexible, and mobile-first workforce.
Freddie
Company Specialist at Welcome to the Jungle
Insights
18% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Sep 2021
$250m
SERIES E
Sep 2019
$160m
SERIES D
Total funding: $552.8m
Company benefits
- Parental leave
- Stock optoins
- Work from home opportunities
- Comprehensive Health Plans | We cover 100% of insurance premiums and offer generous parental and family leave
- Competitive Compensation | We offer competitive salaries and meaningful equity
- A Variety of Food and Snacks | Our culinary team serves a rotating menu for lunch each day, along with unlimited snacks and drinks
- Wellness Programs | We invest in the holistic well-being of every team member through education reimbursements, onsite massages, and physical therapy
- Flexible Paid Time Off | We want you to take the time you need to relax and recharge
- Fitness and Public Transport Reimbursement | We’ll cover your commute and help you stay active with our onsite gym or fitness provider of choice
Company HQ
Financial District, San Francisco, CA
Leadership
Jonathan Perichon
(CTO)After an MSc in Computer Science, Jonathan worked as a Software Engineer at Mogreet and deliv for a combined year and a half. He co-founded Checkr in May 2014, serving as CTO since.
Daniel Yanisse
(CEO)Daniel worked as a Software Engineer at Mogreet and Deliv before co-founding Checkr.
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