Customer Success Account Manager, Zeta Global
$60-80k
The AI marketing cloud
Be an early applicant
The AI marketing cloud
1001+ employees
Be an early applicant
$60-80k
1001+ employees
Company mission
To enable brands to build repeatable and scalable programs that accelerate business growth, efficiently, and effectively, and drive higher ROI on their marketing investments.
Role
Who you are
- BS or BA degree, preferably in Marketing or Business
- 2+ years’ experience in account management or a client-side marketing department with experience with:
- Email/Digital marketing
- Customer journey development
- Multi/Omnichannel marketing
- Campaign management
- Excellent communications skills and relationship skills
- Proficient in MS Office: Excel, PowerPoint, and Word
What the job involves
- You will be a key member of the Account Management team responsible for client satisfaction by providing exceptional service, thought leadership and execution. The Account Manager will be the lead customer facing contact with the client and will be responsible for helping to plan, develop and execute our clients’ marketing strategies
- Assume a leadership role in a cross-functional team including Client Solutions, Analytics, Operations, and Implementation of Email and Customer Data Platform optimization
- Act in a client-facing capacity to lead the direction, communications, and outcomes across the teams
- Assist sales and senior management in the scoping of solutions for clients resulting in programs, which support the client’s business objectives and position the relationship for success
- Manage the delivery of scoped services for clients, coordinating efforts across the internal operational teams ensuring timeliness and quality at each step
- Lead client calls and communications including the development of client-facing materials such as proposals, presentation deliverables, strategic points of view, status reports, and requirements documents. Manage to outcomes and follow-ups
- Work with client to plan and execute a wide range of campaigns across addressable channels
- Evaluate opportunities to grow the scope of services and tools
- Oversee the quality of operational responsibilities including delivery of reports, communication of campaigns and/or analytic changes
- Manage client billing, budget and forecast processes
- Develop and build excellent relationships with clients, and internal team members
- Ensure campaign goals are clearly defined and understood by team members
- Monitor campaign and alert team members with performance concerns
- When issues are identified, work with team members to develop solutions and client communication
- Escalate any major client issues, bringing in senior management as appropriate
Our take
Zeta Global is a cloud-based AI marketing platform helping companies acquire, grow and retain customers more efficiently. Its flagship Zeta Marketing Platform (ZMP) combines identity resolution, consumer intelligence, and omnichannel activation into a single platform. Using one of the industry's largest proprietary database and advanced AI, Zeta makes personalized marketing simple for enterprise brands worldwide.
Its platform is particularly valuable in today's privacy-first, data-driven marketing environment. It helps brands understand individual customers and deliver relevant experience across every channel, from email and SMS ot digital and social. Serving top advertisers and Fortune 500 companies, Zeta turns complex data into actionable insights, so markets have a deeper relationship with their customers and drive measurable results in a competitive landscape.
Recently, Zeta expanded its capabilities with acquisition of Marigold's enterprise software business, adding over 100 enterprise clients and new loyalty and engagement tools. This strenghten's Zeta's "One Zeta" model, creates cross-selling opportunities, and extends its footpirnt in EMEA and APAC. Also backed by strong AI investments, a massive proprietary identity graph, and consistent revenue growth, Zeta is in a good position to help brands deliver smarter, more personalized marketing at scale for years to come.
Steph
Company Specialist at Welcome to the Jungle
Insights
11% employee growth in 12 months
Company
Funding (last 2 of 3 rounds)
Apr 2017
$115m
SERIES F
Jul 2015
$125m
LATE VC
Total funding: $310m
Company HQ
Midtown South, New York, NY
Leadership
David A Steinberg
(Co-Founder, CEO & Chairman of the Board)Prior to founding Zeta and CAIVIS, they founded InPhonic, the largest seller of wireless phones and communications products and services on the Internet. InPhonic was #1 on Inc. 500 list of fastest growing companies in 2004
John Sculley
(Co-Founder, Vice Chairman of ther Board & Investor)Former CEO of Apple Computer. They joined Apple in 1983 when the Company had $600 million in revenues; by the time they left, Apple's revenues exceeded $8 billion.
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