Technical Account Manager, Cognite
AI-powered industrial DataOps platform
Be an early applicant
AI-powered industrial DataOps platform
501-1000 employees
Be an early applicant
501-1000 employees
Company mission
To power high-tech, sustainable, and profitable industrial future.
Role
Who you are
- Do you want to be part of and help shape this new Customer Success team, to increase Cognite’s Velocity towards our target of 10k MAU and beyond?
- Bachelor Degree in Computer Science, Data Engineering, Technology or similar (Masters preferred)
- 3-10+ years experience (Manager/Director) as a data/solution/enterprise architect, software developer or similar, preferably having worked with one or more of Cognite’s target industry domains (O&G, Manufacturing, P&U) and gained familiarity with common source systems, data types etc
- Proven ability to connect with and coach technical stakeholders, building credible relationships on various levels of the organisation
- Confidence to negotiate requirements with customers and colleagues, preferably with experience from consulting
- Experience with technical topics such as enterprise integration strategies and design, data and analytics stacks, public cloud, identity providers and network security concepts
- Experience hosting technical sessions with customers and colleagues, including workshops, demos and similar
- Experience with Git, CI/CD and deployment environments
- Structured and detail-oriented, with strong communication skills
- DevOps mindset and broad technical knowledge
- Ability to dive in and contribute code for advanced topics when needed
- High willingness to collaborate across functions
- Takes initiative and follows through on commitments
- Passionate about what we do at Cognite
- Want to have fun at work, and build a great team culture!
- If you're excited about the opportunity to work at Cognite and make a difference in the tech industry, we encourage you to apply today!
What the job involves
- Customer Success at Cognite is focused on helping our top-tier customers drive successful outcomes through the totality of what Cognite has to offer
- He Customer Success team will embody Togetherness through cross-functional collaboration across Cognite
- From taking over the baton from Field Engineering in pre-sales to supporting customers beyond First value, collaborating with Value Engineering to build value roadmaps across business divisions, supporting our Service team to deploy, validate and further enhance our Service offering optimized for Value and Adoption, co-developing adoption programs and catalyzing end-user interaction and feedback to Product Management, to working with Customer Enablement to scale learnings into our 1:many initiatives
- Customer Success will also be a catalyst to help Account Management drive successful Expansions and Renewals
- The Customer Success team at Cognite will be Curious and Open at heart – working to understand and empathize with both our end users as well as different functions within Cognite, in a way that brings out the best in all of us
- We are seeking motivated, curious, and customer-oriented Cogniters to join our team as Technical Account Managers / Directors. As a Technical Account Manager / Director, you will work closely with the Account Team and Solution Architect profession to act as a technical advisor for preselected top-tier customers, ensuring repeatable and scalable architecture across the enterprise
- Work with central customer IT team(s) to align on a target architecture for Cognite Data Fusion in the enterprise
- Consult and support solution deployments to ensure technical fit with customer ecosystem and target architecture, including secure setup of identity and access management
- Ensure alignment with Cognite best practices for implementation and proper use of technology stack, and that delivered solutions have clearly defined operational responsibilities and support agreements
- Together with Customer Success Manager/Director ensure alignment between customer goals and Cognite product roadmap
- Stay up-to-date on and coach customers on use of new technological developments in Cognite Data Fusion
- Build trusted advisor relationships with Technical buyers, IT, Digital etc., and support technical escalations as needed
- Be the voice of the customer and provide valuable input to the Sales team on active opportunity pursuits
- Support partner team in qualifying and consulting partners to deliver successfully with Cognite Data Fusion for assigned customer(s)
- Help foster a collaborative climate between internal teams at Cognite, coming together to technically enable our customers to be successful with our software
Our take
Cognite is a leading global SaaS company that specialises in developing industrial software solutions, enabling asset-intensive industries to enhance their sustainability, security, and operational efficiency.
At the heart of its offerings is Cognite Data Fusion (CDF), a Generative AI Accelerator. CDF facilitates collaboration between industrial data and domain experts, enabling them to rapidly and securely develop, optimise, and scale industrial AI solutions and applications. By harnessing the power of CDF, companies can achieve both profitability and sustainability, leveraging the potential of AI to drive their operations forward.
Cognite caters to a diverse range of industries, including oil and gas, power and utilities, renewable energy, manufacturing, and other heavy-asset sectors. By maximising the potential of data, Cognite is playing a pivotal role in driving a digital transformation of heavy-asset industries.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-11% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
May 2021
$150m
SERIES B
Nov 2020
$75m
SERIES A
Total funding: $225.3m
Company benefits
- Pension plan, insurance, parental benefits, and much more
- A highly modern and fun working environment with sublime culture across the organization
- Gain perks like a paid mobile telephone subscription and broadband connection
- Get access to extended private health services with Aker Care
- A subsidized lunch at the canteen is delivered by our chefs who specialize in options for both vegetarians and non-vegetarian, salads and hot soups every day
- Stay fueled between meals with snacks and drinks on the house
- We take your mental- and physical health seriously by having a broad health offering and a free membership to our fully-staffed gym on-site
Company HQ
Fornebu, Viken
Articles
Leadership
Geir K. Engdahl
(CPO)Graduated from the University of Oslo with a Masters in Applied Mathematics. Previously founded Snapsale, where they served as the CEO and CTO. Also worked at Google as a Senior Software Engineer.
Stein H. Danielsen
(Chief Solutions Officer)Previously co-founded Cxense where they worked as the Chief Architect and KOPEK where they served as the CEO. Also worked at FAST as a Systems Engineer then the Principal of Product Development.
John M. Lervik
(Chief Strategy & Development Officer)Previously served as the CTO and CEO at FAST and founded Cxense. Also worked as the Corporate Vice President of Microsoft.
Fredrik Anfinsen
(Principal Architect)Previously founded the B2B software company, ShareMy3D where they served as the CEO.
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