Sales Development Representative, Yuma AI

Mid-Market

$50-70k

OTE

OTE is uncapped. + Equity

Hubspot

Apollo

Lusha

Entry and Junior level

Boston

More information about location

2-3 days a week in office

Customer support automation

Open for applications

Customer support automation

21-100 employees

B2BArtificial IntelligenceCustomer serviceSaaSAutomation

Open for applications

$50-70k

OTE

OTE is uncapped. + Equity

Hubspot

Apollo

Lusha

Entry and Junior level

Boston

More information about location

2-3 days a week in office

21-100 employees

B2BArtificial IntelligenceCustomer serviceSaaSAutomation

Company mission

To empower merchants with the most recent AI capabilities while empowering customer support agents in their mission to delight customers.

Job

Company

Role

Who you are

6+ months of SDR or BDR experience in an outbound-focused role
Professional-level English fluency. Excellent written and spoken communication is essential for this customer-facing role
Strong communication skills. You can write concise, compelling outreach and hold confident conversations with senior leaders
SaaS experience or familiarity with modern sales tools such as Apollo, HubSpot, Clay and others is a strong plus
High drive, grit and a self-starting attitude. You know how to push through, iterate and keep momentum
Comfortable operating with autonomy in a fast-paced startup environment
Coachability. You actively seek feedback and implement it quickly
Goal-oriented with a track record of meeting or exceeding activity and meeting-booking metrics
Positive attitude and team player. You bring energy, curiosity and resilience every day

What the job involves

We’re hiring a Mid-Market Sales Development Representative to fuel our next stage of growth in the US market
SDRs at Yuma AI are the engine of our GTM motion: you strategically engage mid-market prospects, spark meaningful conversations, and generate qualified pipeline for our Account Executives
You’ll work closely with Sales, Cross Functions, and Leadership, and become an expert in both the CX automation space and modern outbound selling
Generate new business opportunities through thoughtful, personalized outbound outreach (cold calls, targeted email, LinkedIn, video, voice notes — the full omnichannel playbook)
Conduct deep account research using Apollo, HubSpot, LinkedIn, Lusha, Clay, and other modern tools
Identify and connect with senior decision-makers such as Heads of CX, Heads of Support, COOs, CDOs, and CEOs
Partner closely with Account Executives to build territory strategy and book high-quality discovery meetings
Master Yuma’s platform and the CX automation space to speak confidently about real merchant challenges
Experiment, test, and iterate on outbound tactics to continuously improve performance
Actively shape and reinvent Yuma’s outbound GTM playbook, bringing new ideas and improving messaging, sequencing, targeting, and channel mix
Yuma AI is a fast-growing startup where top performers quickly move up, from SDR to Team Lead or Account Executive within 6 to 12 months

Our take

Yuma AI is transforming eCommerce customer support with its AI-driven automation solutions. By integrating advanced AI agents into platforms like Shopify, Yuma enhances productivity, reduces operating costs, and improves customer satisfaction.

The platform stands out for its ability to generate human-like interactions, mirroring brand tone and boosting operational efficiency. This has proven a success and the platform is rapidly increasing ticket automation rates and reducing response times.

In its pursuit of continued growth, Yuma has closed a successful Seed funding round. With this capital, the platform aims to expand its capabilities and further revolutionize eCommerce customer support.

Freddie

Company Specialist at Welcome to the Jungle

Company

Funding (2 rounds)

Nov 2024

$5m

SEED

Mar 2023

$0.2m

SEED

Total funding: $5.2m

Company HQ

SoMa, San Francisco, CA

Leadership

Guillaume Luccisano

(Founder & CEO)

Previously co-founded Triplebyte where they served as CTO for 6 years. They also co-founded Socialcam where they served as the VP of Engineering for 3 years.

Salary benchmarks

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