Senior Technical Account Manager, Highspot
CA$129-201k
More information about location
AI-powered go-to-market platform
Be an early applicant
AI-powered go-to-market platform
1001+ employees
Be an early applicant
CA$129-201k
More information about location
1001+ employees
Company mission
To enable the impossible for GTM teams everywhere.
Role
Who you are
- Expect approximately 15% travel for on-site customer engagements
- 4+ years of experience in a client-facing technical role (e.g., Technical Account Manager, Solutions Consultant, Customer Success Engineer) with a focus on delivering solution value to customers
- Strong technical aptitude with the ability to quickly learn and troubleshoot complex systems and applications
- Solid understanding of software development processes, integrations, and modern SaaS architectures
- Experience with enterprise change management or digital transformation initiatives - you understand what it takes to drive adoption across large, complex organizations
- Familiarity with customer health metrics, adoption frameworks, or value realization methodologies (e.g., health scoring, maturity models, outcome-based success planning)
- Comfort working with platform analytics and the ability to turn usage data into meaningful business narratives
- Familiarity with AI-driven product features and an ability to guide customers on practical AI adoption within their workflows
- Clear, confident communicator who builds trust with both technical teams and executive stakeholders
- Strong problem-solving skills with a bias toward creative, customer-centric solutions
- Ability to manage multiple customer engagements concurrently while maintaining a high quality bar
- Experience integrating CRM platforms and SSO technologies (SAML, OIDC, SCIM), plus working knowledge of REST APIs, MCPs, and email deliverability
What the job involves
- As a Technical Account Manager, you’ll be a driving force behind our mid-to-upper-market customers’ success
- You’ll serve as the bridge between our platform and the customers who rely on it – delivering hands-on technical guidance, helping teams adopt AI-powered capabilities, and translating platform data into actionable business insights
- This role blends deep product expertise with strategic advisory work, and it requires someone who can build trust with both technical practitioners and executive stakeholders
- Become one of our foremost product experts, with deep knowledge across the Highspot platform and its integrations
- Serve as the primary technical point of contact for mid to upper market customers, understanding their business goals, technical environments, and adoption challenges
- Provide proactive technical guidance and best-practice recommendations, including how to leverage AI-powered features and workflows, as well as automation capabilities
- Help customers interpret platform analytics - usage trends, adoption metrics, and health scores - and translate those insights into clear business outcomes and ROI narratives
- Partner closely with CSMs, Account Executives, Implementation Managers, Support, and Product & Engineering to drive customer retention and expansion
- Lead regular customer meetings with progress updates, strategic counsel, and actionable next steps
- Identify opportunities for product enhancement and process improvement based on customer feedback and usage patterns
- Manage customer expectations and deliverables through clear communication and stakeholder alignment
Our take
Highspot is an AI-driven sales enablement platform that enhances sales team performance globally. It offers intelligent content management, training, contextual guidance, and customer engagement in a unified platform. This integration, supported by actionable analytics, helps companies turn strategic plans into effective sales.
Highspot's annual recurring revenue has grown over tenfold in recent years, highlighting the importance of sales enablement in improving sales team performance. The company's innovation and customer satisfaction have led to record new customer acquisitions and revenue growth, with clients like Hootsuite, Twitter, Siemens and Nestle.
The company has continued to expand and develop over the years, entering into the Canadian market and launching several innovations in sales enablement technology. Its latest release is its agentic AI to help sales teams more precisely target prospects and win more deals
Steph
Company Specialist at Welcome to the Jungle
Insights
-9% employee growth in 12 months
Company
Funding (last 2 of 8 rounds)
Jan 2022
$248m
SERIES F
Feb 2021
$200m
SERIES E
Total funding: $644.9m
Company benefits
- Generous PTO
- Free, Immersive Learning Courses
- Flexible Transportation Options
- Equity For Everyone
- Medical, dental, and vision benefits
- Flexible work and holiday schedules
- Work from home opportunities
- Modern Health and Wellness Program
- Group Retirement Savings Plan (RRSP & DPSP)
Company HQ
Seattle Waterfront, Seattle, WA
Leadership
Robert Wahbe
(CEO & Co-founder)Former Corporate Vice President of the Server and Tools Division at Microsoft
Oliver Sharp
(Chief Solution Architect & Co-founder)Former General Manager of Strategy, Server and Tools Division at Microsoft
David Wortendyke
(CTO & Co-founder)Former Partner Architect at Windows Azure for over 20 years
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