Account Manager, RideTandem

£32-35k

Employee share options

Junior and Mid level

London

Remote from UK

More information about location

Sustainable workplace and community transport

Job no longer available

Sustainable workplace and community transport

21-100 employees

B2BMarketplaceSustainabilityTransportMobilitySocial Impact

Job no longer available

£32-35k

Employee share options

Junior and Mid level

London

Remote from UK

More information about location

21-100 employees

B2BMarketplaceSustainabilityTransportMobilitySocial Impact

Company mission

To enable sustainable commuting for all.

Job

Company

Role

Who you are

You’re an exceptional relationship-builder. People love working with you and you love working with other people
Exceptional verbal and written communication skills
Confident manipulating data to track, monitor and manage customer success
Ability to think creatively and strategically
Self-motivated with a desire to achieve ambitious targets
Commercially savvy - spot what your clients need and want and work out how to deliver for them

What the job involves

Onboard new customers and ensure they have a great experience starting to use RideTandem
Manage your clients’ transport services - proactively suggesting areas the service could be improved or ways they could save money
Conduct regular check-ins with your clients and be their 'go-to' person for all things transport
Agree, monitor and report against key KPIs with each customer
Answer your clients’ daily/weekly questions and queries
Monitor your clients’ health and identify any client churn risks
Work closely with the sales team on upsells and cross-sells
Be an advocate for our clients internally by raising product/process suggestions that will improve their experience

Application process

1. Apply via Otta
2. First-round video interview via Willo
3. Second-round interview with Christina (Head of Partnerships)
4. Final-round interview with Alex (CEO)

Salary benchmarks

Our take

70%+ of the UK population live in places with a commuting choice between poor public transport or the high cost of car ownership. This is making it harder for people to access vital work and educational opportunities

On the other side, worksites needing the most staff, like fulfilment centres, are in the least accessible places, making recruitment and retention increasingly expensive

RideTandem are solving this 2-sided problem. By partnering with local transport companies, their technology enables sustainable transport that connects people with opportunities

Backed by leading investors like Ascension and grantmakers including the UK Space Agency, the service is being used by clients like Primark, Royal Mail and the University of Warwick, with the company growing revenue 10x YoY twice

Steph

Company Specialist at Welcome to the Jungle

Company

Funding (2 rounds)

Apr 2023

$3.1m

EARLY VC

Apr 2022

$2.4m

SEED

Total funding: $5.5m

Company benefits

Private health insurance
Tax-advantaged options scheme (so that you own a bit of the company too!)
28 days per year annual leave plus bank holidays
Enhanced pension contribution
Flexible working locations with the opportunity to work in-person, hybrid or fully remote, but with regular opportunities to catch up online and in-person with a super friendly team

Company HQ

Holborn, London, UK

Leadership

Alex Shapland Howes

(CEO)

Previously MD of education charity, Future First, which they grew to reach 20% of schools nation wide as clients.

Tatseng Chiam

(COO)

Several years experience in consulting and investing at Monitor Deloitte, Omidyar Network, and Global Innovation Fund

Huw Mcleod

(CTO)

Previously CTO of Hireup, named Australia's fastest growing company in 2017

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