Full Stack Software Engineer, Cresta
Real-time intelligence for contact centers
Job no longer available
Real-time intelligence for contact centers
201-500 employees
Job no longer available
201-500 employees
Company mission
To use AI to help people learn high-value skills and make business radically more productive.
Role
Who you are
- Junior to senior level
- Various published projects (junior) or 5+ years of relevant work experience (senior)
- A deep understanding of the modern front-end ecosystem and experience applying frameworks/tools (React.js, Webpack, and Node.js) and patterns to complex, production web applications
- Experience with event-driven architectures and mechanisms for client-side state management
- Comfortable defining and building robust APIs with a strong understanding for different protocols like Websockets, REST, RPC frameworks, etc
- Experience with database schema design and an understanding of query performance that translates to performant, scalable, and reactive products
- Deep appreciation for building applications with observability as a first-class principle and familiarity with application performance monitoring
- Preferably extensive experience coding in TypeScript and Go
- Great communication skills
- Enough confidence to have your ideas challenged without feeling like you're being challenged
What the job involves
- Work with the product manager to define and detail the product requirements
- Define software architecture and design matching the requirements
- Write and push high-quality code efficiently for both the frontend and backend
- Apply synchronous and asynchronous design patterns
- Scale distributed applications
- Apply ML as a major differentiator for the product (you do not need to be an ML engineer yourself)
- Identify and leverage opportunities to improve general engineering productivity
- Integrate with various tools for CI/CD, test automation, monitoring, logging, documentation
- Develop multi-tier scalable, high-volume performing, and reliable user-centric applications that operate 24x7
Our take
Cresta is an innovative customer service platform which leverages artificial intelligence in order to assist sales and service agents in improving their performance. The platform identifies the best employees and analyses why they outperform their colleagues before providing personalised guidance to other members of staff.
This unique approach enables the rapid sharing of best practices, and both improves and consistently implements customer service across an organisation. The app is fully compatible with mobile platforms, effectively providing an expert at every customer touch point. In addition, the machine learning aspect of Cresta enables companies to continuously optimise their performance.
Considering that over a trillion dollars is spent by businesses globally on customer service calls a year, Cresta has been afforded a massive opportunity if it can continue to improve this aspect of business for its clients. The company has already been recognised as an innovator in the space, and the expansion of its AI solutions suggests it is poised and ready to move with the times and find further success.
Steph
Company Specialist at Welcome to the Jungle
Insights
129% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Nov 2024
$125m
SERIES D
Mar 2022
$80m
SERIES C
Total funding: $276m
Company benefits
- Work with an A+ team of ex-Founders, world leading scientists, and nationally competitive athletes
- Weekly lunch & learn
- Mentorship - A world class mentorship board advises and mentors our team-members to capture the opportunity ahead of us
Company HQ
Heritage District, Sunnyvale, CA
Salary benchmarks
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