Implementation Manager, Accurx
£50-70k
+ the value of £31,500 share options
3-5 days a week in office ( Shoreditch, London)
Patient communication for healthcare professionals
Job no longer available
Patient communication for healthcare professionals
201-500 employees
Job no longer available
£50-70k
+ the value of £31,500 share options
3-5 days a week in office ( Shoreditch, London)
201-500 employees
Company mission
To make patients healthier and healthcare staff happier.
Role
Who you are
- Customer Relationship Management: You can quickly understand the needs of a customer and are responsive to their asks and/or challenges. You are a strong communicator and able to adjust your style to suit who you are speaking to. You confidently manage customers' objections throughout the Implementation or Training phase
- Planning & Project Management: You can manage an onboarding project end to end. You are able to adapt quickly to new challenges and come up with a variety of solutions for customers or internal stakeholders
- Communication, Training & Influencing: You understand the needs of a product user so you can adapt training styles. You have a strong understanding of all Accurx products and how to engage users with them. You can confidently demo any product and deliver training to a variety of stakeholders
- Risk Management, Problem Solving & Critical Thinking: You can anticipate problems before they arise and quickly resolve them when they do. You are able to identify new opportunities to better deliver training and reach activation targets effectively
- Data-Driven Approach: You use data and qualitative customer feedback to overcome challenges to adoption and risk of churn. You are able to use data to drive change, including creating new training plans or testing out new ways of working
What the job involves
- As an Implementation Manager at Accurx, you’ll play a key role in helping NHS organisations and care providers successfully adopt our products, enabling better patient communication and improved care outcomes
- You’ll lead the delivery and implementation of solutions our customers have procured, providing clear, effective training on both new and existing tools
- You’ll monitor adoption throughout the contract to ensure our products are fully embedded in clinical workflows, supporting the Implementation team to meet activation targets and deliver every project on time
- As the primary contact during implementation, you’ll build strong relationships with customers, empowering them to get the most from Accurx’s products and ultimately improve patient experiences
- Leading programs of work for users to drive recurring usage of procured products where adoption might have fallen below target
- Identifying risks and mitigations for process improvement across the team to improve the overall onboarding and product implementation experience
- Using data and qualitative customer feedback to overcome challenges to adoption and risk of churn
- Consistently striving to improve our overall delivery and user experience when getting started with our product to maintain high adoption and promote contract retention
- Putting in place long-term processes and strategies so that the same problems or challenges aren't repeated
- Proactively identifying and delivering impactful projects to improve the overall Customer Success function
Application process
- All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work)
Salary benchmarks
Our take
Communication between patients and nurses/doctors has typically happened via telephone call or post. This outdated technology is costly and doesn't exactly provide a great experience. Accurx has stepped in to solve this problem with its communication and collaboration platform.
Accurx allows GPs and other healthcare providers to communicate more efficiently with their patients and with each other in order to deliver top-quality care. Its products are now used in over 95% of GP practices, a huge testament to the value of Accurx's platform.
Since raising considerable funding, Accurx has been focused on growing its team and developing its products, including batch messaging between clinics and patients, to help care sites ease the burden of long wait lists and understaffing. Alongside this, the platform recently partnered up with Tandem Health to launch an AI scribe tool for use across the NHS, so GP practices can save valuable time. Together, these developments put Accurx ins a strong position for even more growth and impact across the healthcare sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
56% female employees
30% employee growth in 12 months
Glassdoor (3.6)
Company
Funding (2 rounds)
Sep 2021
$37.2m
SERIES B
Mar 2019
$11.9m
SERIES A
Total funding: $49.1m
Company benefits
- Breakfast & lunch in the office
- Flexible working
- Access to Happl, a flexible benefits provider
- Meaningful share options
- Allocated L&D budget
- Advance Parental Leave policy
- Monthly team socials
Company values
- Fix healthcare communication
- Raise the bar
- Be a driver, not a passenger
- Succeed together
- Move with urgency
- Be relentlessly resourceful
- Embrace challenge
Company HQ
London, UK
Articles
Leadership
Jacob Haddad
(Co-Founder)Began their career in Healthcare Consulting with Newton Europe and Outcomes Based Healthcare.
Diversity, Equity & Inclusion at Accurx
- Each health system is made up of a diverse workforce, serving 100% of the population. We are building for them, not us. We can only transform health systems if we build a diverse team, rich with different backgrounds, opinions and personalities.
- We particularly welcome applications from those who are significantly underrepresented in the technology sector, such as women, trans people, non-binary people, people with disabilities and people from black and underrepresented ethnic communities.
- You can find more information about Diversity, Inclusion and Belonging at Accurx on our Candidate Hub - https://accurx.notion.site/Diversity-Equity-Inclusion-Belonging-DEIB-24cc8751696f4434b4af64efd9de1b1a
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