Customer Success Implementation Manager, Accurx
£50-70k
3-5 days a week in office ( Shoreditch, London)
Patient communication for healthcare professionals
Posted today
Patient communication for healthcare professionals
201-500 employees
Posted today
£50-70k
3-5 days a week in office ( Shoreditch, London)
201-500 employees
Company mission
To make patients healthier and healthcare staff happier.
Role
Who you are
- You have experience working in B2B marketing analytics, marketing operations, revenue operations, or a related role within a SaaS or fast-paced tech company
- You have strong marketing analytics skills - this is a core requirement for the role. You’re confident working with data to uncover insights and drive decisions. You're highly proficient in Excel/Google Sheets, and experienced in building reports and dashboards to track marketing performance, funnel metrics, and campaign ROI
- You’re comfortable working with Salesforce and MarTech tools (e.g. ActiveCampaign, Salesloft), and understand how they integrate within a broader tech stack
- You have strong experience with email marketing, marketing automation, data analysis, optimising campaigns, and measuring performance
- You have hands-on experience with email marketing, marketing automation, segmentation, A/B testing, and campaign measurement
- You understand B2B and B2C marketing funnels, including lead management, intent tracking, and product adoption journeys
- You’re detail-oriented and skilled at creating scalable processes for campaign execution, tracking, and optimisation
What the job involves
- As Marketing Analytics and Operations Manager, you’ll be the operational backbone of our marketing team, driving efficiency, scalability and measurable impact. You’ll be at the center of how we nurture leads, engage users, and align marketing with sales to support business growth - ensuring we communicate with the right person at the right time, across an increasing selection of channels
- Reporting into the Head of Marketing, you’ll collaborate closely with Product Marketing, Community Marketing, and GTM teams to drive strategic marketing ops initiatives that transform how we communicate and engage with our users and customers
- If you're excited about making marketing more effective through technology and data, keep on reading
- Data management, analytics & marketing reporting: You’ll manage marketing data to support automation, targeting, and performance tracking. You’ll support data integrations as needed and build dashboards that surface key insights on campaign performance, user engagement, and funnel health. Your analysis will inform data-driven decisions and identify opportunities to optimise marketing efforts
- Marketing tech stack management: You will own and scale our marketing tech stack to improve team efficiency, continuously evaluating and integrating new tools to drive growth and align with industry trends
- Process design & team support: You’ll align marketing and sales processes to support a seamless buyer journey and train the team on best practices. This could include refining our lead generation process or improving segmentation, A/B testing, and targeting
- Campaign Execution & Optimisation: You’ll manage a unified marketing calendar and build automated lifecycle flows. You’ll enable the marketing team with advanced operations capabilities to drive engagement, adoption and retention
Application process
- All successful candidates are asked to complete a Basic DBS check along with other pre-employment checks (referencing & right to work)
Salary benchmarks
Our take
Communication between patients and nurses/doctors has typically happened via telephone call or post. This outdated technology is costly and doesn't exactly provide a great experience. Accurx has stepped in to solve this problem with its communication and collaboration platform.
Accurx allows GPs and other healthcare providers to communicate more efficiently with their patients and with each other in order to deliver top-quality care. Its products are now used in over 95% of GP practices, a huge testament to the value of Accurx's platform.
Since raising considerable funding, Accurx has been focused on growing its team and developing its products, including batch messaging between clinics and patients, to help care sites ease the burden of long wait lists and understaffing. Alongside this, the platform recently partnered up with Tandem Health to launch an AI scribe tool for use across the NHS, so GP practices can save valuable time. Together, these developments put Accurx ins a strong position for even more growth and impact across the healthcare sector.
Steph
Company Specialist at Welcome to the Jungle
Insights
56% female employees
30% employee growth in 12 months
Glassdoor (3.6)
Company
Employee endorsements
Meaningful work
"I feel privileged every day to be improving how healthcare is delivered. We already make a huge impact, and we're just getting started. We regularly..."
Funding (2 rounds)
Sep 2021
$36.8m
SERIES B
Mar 2019
$11.8m
SERIES A
Total funding: $48.6m
Company benefits
- Breakfast & lunch in the office
- Flexible working
- Access to Happl, a flexible benefits provider
- Meaningful share options
- Allocated L&D budget
- Advance Parental Leave policy
- Monthly team socials
Company values
- Fix healthcare communication
- Raise the bar
- Be a driver, not a passenger
- Succeed together
- Move with urgency
- Be relentlessly resourceful
- Embrace challenge
Company HQ
London, UK
Articles
Leadership
Jacob Haddad
(Co-Founder)Began their career in Healthcare Consulting with Newton Europe and Outcomes Based Healthcare.
Diversity, Equity & Inclusion at Accurx
- Each health system is made up of a diverse workforce, serving 100% of the population. We are building for them, not us. We can only transform health systems if we build a diverse team, rich with different backgrounds, opinions and personalities.
- We particularly welcome applications from those who are significantly underrepresented in the technology sector, such as women, trans people, non-binary people, people with disabilities and people from black and underrepresented ethnic communities.
- You can find more information about Diversity, Inclusion and Belonging at Accurx on our Candidate Hub - https://accurx.notion.site/Diversity-Equity-Inclusion-Belonging-DEIB-24cc8751696f4434b4af64efd9de1b1a
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