Senior Workplace Experience Manager, Toast
$151.1-196.5k
2-3 days a week in office
Point of sale and management system for restaurants
Job no longer available
Point of sale and management system for restaurants
1001+ employees
Job no longer available
$151.1-196.5k
2-3 days a week in office
1001+ employees
Company mission
Toast's mission is to enrich the food experience for all.
Role
Who you are
- 5 or more years of relevant experience in workplace experience/facilities management
- At least 3 years of people management experience
- Customer service orientation with strong listening and follow through skills
- Ability to work effectively with all levels of Partners and employees across multiple departments
- Ability to coordinate multiple projects concurrently and assess priorities
- Strive for excellence; attention to detail in times of change and deliver goals even under uncertainties and difficulties
- Experience in managing vendors and service providers
What the job involves
- Implementing and monitoring standards of service to meet and exceed expectations and tirelessly seeking opportunities to improve efficiencies and outcomes in all offices
- Oversee workplace operations & services across the US, operating according to defined SLAs
- Having a passion for crafting the future of work and strategizing workplace initiatives and efficiencies that enable employees to adopt new and evolving ways of working
- Consistently collecting data, maintaining effective systems through which to assess and refine service delivery, reporting on outcomes, and delivering on improvements
- Communicate with key stakeholders to understand the needs and wants of the workforce
- Lead the Workplace Experience organization, and provide guidance on their professional development and training goals
- Manage the overall workplace experience budget, overseeing purchase requests and expense management for the department
- Benchmark with tech organizations to ensure workplace experience offering in on the correct trajectory
- Create alignment and connectivity between all regions and remote Toasters
Our take
Running a restaurant means managing a stressful set of elements, all needing to work together seamlessly to create a good experience for diners. Toast helps to streamline processes, and puts an end to piles of paperwork, by providing a platform whereby tableside ordering, menu modifications, labour management, payroll, and more are all housed in one system that can run from a tablet.
Toast offers restaurant-grade hardware and cloud-based, customisable payment solutions to serve clients from startup through to growth phase, as well as a service for established restaurants. By combining all the digital services a restaurant might need, the platform can act as the one and comprehensive solution for restaurants of any size, avoiding restaurateurs from having to invest in a range of technologies.
Toast has over 70,000 restaurants on its books, from food trucks to national brands, and its mobile ordering and payment solutions have made it a recognized brand for consumers. The company's IPO in 2021 saw it valued at over $30 billion and since then, it has added more features to its product suite including wholesale and catering order tools. Toast then, has proven its place as an indispensable player in the restaurant space.
Freddie
Company Specialist at Welcome to the Jungle
Insights
28% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Feb 2020
$400m
SERIES F
Apr 2019
$250m
SERIES E
Total funding: $899m
Company benefits
- Peer and company recognition programs
- Unlimited Vacation
- Sabbatical opportunity after five years
- Professional Development Reimbursement Program
- Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
- Various peer and company recognition programs
- 401(k) and matching
- Medical, Dental, & Vision Coverage
- Mental Health Benefits
- Subsidized backup childcare
Company HQ
Fort Point Channel Landmark District, Boston, MA
Leadership
Steve Fredette
(Co-Founder & President)They studied at MIT before co-founding Klick Mobile in 2009 and spending almost 7 years at Endeca. They left their Management role in June 2012 having co-founded Toast in May.
Aman Narang
(Co-Founder & CEO)Having studied Computer Science at MIT, they worked at Endeca for 5 years. They moved from working as Product Manager to work full-time as President of Toast in 2013, having co-founded it the previous year.
Jonathan Grimm
(Co-Founder & CTO)They also studied Computer Science at MIT before working as an Engineer for Endeca for over 4 years. They worked at Oracle for 5 months prior to co-founding Toast in May 2012.
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