Customer Experience Specialist, Statflo
Customer engagement messaging platform
Job no longer available
Customer engagement messaging platform
21-100 employees
Job no longer available
21-100 employees
Company mission
To build the world’s leading compliant, technology-enabled, data-driven conversation platform, allowing companies to maximize the full potential of their customer relationships.
Role
Who you are
- Are passionate about Customer Experience and understand the meaning of putting the customer first
- Have experience in a customer service or client-facing role
- Exhibit an unmatched level of empathy and patience
- Have a knack for technology
- Enjoy investigating and resolving challenges as quickly and efficiently possible
- Are able to quickly build rapport with customers, retail reps, and even business owners
- Are a self-starter who is driven to deliver results and exceed expectations
- Have a good attitude, some quick wit, and relentless hunger for those oh-so-satisfying sales results
- BONUS: retail experience
What the job involves
- As a Customer Experience Specialist, you will apply your positive attitude, your awesome personality, and your top-notch customer service skills to make an impact on a customer's day.
- You will learn the ins and outs of our app, and work closely with our internal teams (primarily Customer Success, Product, and QA), and our wonderful customers. Your daily activities will involve sending text messages to customers on behalf of our users. This is an entry-level role in which you will be responsible for customer communication and engagement.
- Initiating and replying to text message conversations on behalf of some of our clients
- Set up appointments for in-store representatives based on customer interests in services and products
- Assist by testing new features/bug fixes and surfacing customer feedback
- Keep up-to-date with product launches and releases and manage customer expectations
- Provide feedback to the product team based on personal usage of the Statflo application
Our take
Reaching out to customers directly in the form of mass-sent letters, e-mails, and phone calls is a common practice for businesses. However, customers now value personalized engagement much more than mass marketing, preferring to converse with businesses directly on their chosen communication platform.
Statflo has developed a one-to-one messaging and customer engagement platform for businesses, facilitating personalized messaging based on customer data through preferred platforms such as WhatsApp and Facebook Messenger. The platform is also fully compliant for customer outreach and can be integrated within existing systems such as Salesforce, Adobe, and MS Dynamics through SDKs and APIs.
Whilst competitors provide customer engagement solutions in the form of personalized chatbots, Statflo stands out with its heavy emphasis on personal data compliance whilst still providing a personalized approach. Furthermore, Statflo's ability to let customers choose which platform to receive personalized messages on allows the messaging service to outperform existing e-mail solutions.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
-39% employee growth in 12 months
Company
Funding (2 rounds)
Jun 2018
$12m
SERIES A
Feb 2016
$2.4m
SEED
Total funding: $14.4m
Company benefits
- Our culture: we strive to maintain a culture of inclusion, trust, transparency, respect and unity. When a win occurs, we celebrate it. When an opinion is different, we embrace the fact we aren't all the same
- Hybrid workplace: we provide location-flexible arrangements, allowing our team to combine onsite and offsite work as they see fit. Whether you choose to work from home or from our waterfront downtown office, we make it easy for you to collaborate with teammates
- Learning & personal growth: want to learn something cool to grow? We organize personal and professional development opportunities for every team to be at their best
- Transparency & autonomy: we value an honest workplace and we've increased transparency about the state of things from sales to feedback
- Time to recharge or give back: everyone starts with 3 weeks of vacation, so you have plenty of time to recharge. We also strive to help your community with three paid volunteer days as a year
- Health & wellness: full health coverage including dental, vision, massage for you and your family, and a monthly fitness and wellness budget. We also give you ample time to recover with unlimited sick days
Company HQ
South Core, Toronto, ON
Leadership
John Hartley Harris
(Executive Chairperson & Director)COO at ReadySet Surgical. Former Operating Partner at Generation Capital, as well as Managing Partner, President & CCO at Montfort.
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