Technical Support Engineer, Monte Carlo
EMEA
Data observability platform
Open for applications
Data observability platform
201-500 employees
Open for applications
201-500 employees
Company mission
To accelerate the world’s adoption of data by reducing data downtime.
Role
Who you are
- This role is a technical jack of all trades - if you enjoy fast-paced startup environments, solving problems, and working cross-functionally, this role is for you!
- 2+ years of experience in Support Engineering or a similar role (Success Engineering, Product Engineering, Sales Engineering, Solutions Architecture). Knowledge of cloud infrastructure is a strong plus
- Demonstrated track record in an early-stage company or highly ambiguous environment
- Ability to work efficiently and effectively cross-functionally with customer success, sales, engineering, and product
- Ability to prioritize amongst complex and competing objectives
What the job involves
- Monte Carlo is growing its Technical Support Engineering team
- In this role, you’ll make customers successful by solving technical problems, creating resources, and defining processes
- You’ll work closely with customer success, engineering, sales, and product
- This includes debugging technical issues for current customers and prospects, delivering technical enablement, writing documentation, integrating Monte Carlo into customers’ data environments, and designing processes to drive efficiency and collaborate across teams
- Solving technical problems. We are an infrastructure-heavy product so a hunger to solve technical issues and get into architecture is a must
- Writing the playbook. You’re an early member of the Support Engineering team. You’ll help define our strategy and process and execute on it
- Making customers happy! At the core of the Support Engineering team is a desire to make customers wildly successful and happy
- High impact at startup environments. A high degree of ownership and bias for action is critical
- Being part of a high-performing team. We hold ourselves to a high bar and set ambitious goals
Our take
Dozens of billion dollar companies have emerged with a shared focus on easing the burden on engineering teams constantly battling to guarantee reliability in their products. For example, New Relic revolutionized application observability. In the same way, Monte Carlo is tackling data observability.
The service pulls information from metadata log metrics to help teams understand their data health, and if something breaks the product will send proactive notifications. The product is an off-the-shelf SaaS offering that customers can integrate and customize over time.
The company has won some major clients including big tech companies like Affirm and Intuit, but also JetBlue, PepsiCo, CNN, The New York Times, Asics, Rivian and others from many sectors. Its goal is to help companies reduce data downtime and the time data engineers must spend on tedious data quality tasks.
'Data Observability’ became a point of furore in venture capital in 2022. For example, in the span of one week, just three companies raised more than $400 million between them. Staying at the forefront of this industry is an interesting challenge for Monte Carlo, and it met it in 2024 with product enhancements that include new GenAI capabilities for its platform.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (last 2 of 4 rounds)
May 2022
$135m
SERIES D
Aug 2021
$60m
SERIES C
Total funding: $236m
Company values
- Customer impact: Our true north is making an impact on our customers with our team, our brand, our product. We work to ensure every interaction creates value and happiness
- Measure in minutes: Time is our most important asset. We act with urgency, in a thoughtful and decisive manner
- Ship and iterate: We have high expectations from ourselves. We accomplish through constant iteration and improvement. We respect and honor our imperfections
- Beat the odds: If we haven’t failed, we didn’t try hard enough. We set ambitious goals and beat them. We pull each other to overachieve
- Have fun: We stay positive, even when things are difficult. We win as a team, and we act in a way that makes us proud of the journey
Company HQ
Dolores Heights, San Francisco, CA
Articles
Leadership
Barr Moses
(CEO)Previously VP of Customer Success Operations for Gainsight. Originally trained as a Management Consultant with Bain & Company. Also attended Stanford where they studied Mathematics and Computer Science.
Lior Gavish
(CTO)Previously SVP of Engineering for another tech startup, Barracuda. Also previously worked for PayPal and holds an MBA from Stanford University.
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