Senior Solutions Engineer, Toast

• Hospitality, POS Knowledge or related industry experience required
• Experience with multi-location brands, enterprise/franchise IT systems, or complex organizational structures is highly desirable
• Must be willing to travel 30% or more to support business needs
• Requires strong presentation skills, including executive presence and the ability to articulate complex products and ideas with clarity
• Highly collaborative, serving as a trusted partner to sales, onboarding, and product teams
• Strong understanding of APIs; coding skills not required
• Highly organized, with a proven ability to manage a multi-stage pipeline of high-touch deals while maintaining strong ownership and follow-through
• Ability to handle complex customer communications fluently while maintaining high levels of customer satisfaction
• Strong problem solving/troubleshooting skills

Desirable

• Serve as a subject matter expert on Toast products, extensible tools, and integrated partners, clearly articulating their value within an enterprise technology stack
• Act as a trusted partner to Enterprise Sales Representatives by leveraging product expertise to collaboratively identify solutions that meet prospect needs
• Translate business goals into tailored solutions that align with customer requirements
• Travel nationwide to present Toast solutions to key stakeholders, including executive teams at leading restaurant brands
• Effectively demonstrate the value of a comprehensive solution to each buying persona involved in the decision-making process
• Collaborate with the Toast product team to understand the roadmap and influence strategic product investments
• Leverage restaurant industry experience to consult with prospects on how Toast can drive competitive performance
• Work with the marketing team to plan and execute customer conferences and industry trade shows