Head of Creative and Content, Experian
2 days a week in office (Victoria Street, London)
Free credit check, score, and report
Job no longer available
Free credit check, score, and report
1001+ employees
Job no longer available
2 days a week in office (Victoria Street, London)
1001+ employees
Company mission
We’re focused on a clear purpose — to create a better tomorrow for consumers, for businesses, for our communities and for our people. It's our mission to improve financial inclusion. By improving access to financial services, we empower people to unlock opportunities and transform their lives.
Role
Who you are
- Proven design experience, with a strong grasp of how creative execution drives strategic business outcomes
- A deep passion for visual storytelling, content creation, and crafting exceptional user experiences
- Proven ability to build an internal creative department to deliver high quality creative, design across varied channels such as social, digital, web, video and CRM
- Experience working with a global brand team, adapting corporate guidelines to effectively deliver engaging creative and content
- Inspirational team leadership, with hands-on experience managing and mentoring experienced designers
- Proven experience working with media owners to supply creative assets in required formats
- Understanding of latest technology, with a focus on AI, and how to embed it into a team to deliver creative, reduce mundane workloads and efficient processes
What the job involves
- We are looking for an experienced Head of Creative and Content to lead and elevate creative and content across its UK&I Consumer Services Marketing team
- You'll manage an experienced team of in-house design, content and copywriting, shaping workflows and delivering standout creative that drives brand impact and customer engagement
- You'll be at the heart of a marketing team moving at pace with a multi-million-pound budget and bold performance goals
- You'll create compelling visual experiences across subscription and Marketplace products (like Loans and Credit Cards), helping transform how consumers perceive Experian
- Creative Leadership & Team Development - Build and mentor a top performing in-house team of designers, content creators and copywriters
- Represent the Design & Content function within the Marketing Leadership team, aligning creative priorities with business goals
- Brand & Content Excellence - Act as brand guardian, ensuring consistency and quality across all creative outputs, both visual design and tone of voice
- Oversee development of campaign assets, social content, CRM templates, and display advertising
- Channel-Specific Design Delivery - Lead design and copy execution across key marketing channels: Ecommerce, CRM, Social, and Display
- Deliver UX and optimisation assets for Experian.co.uk and logged-in environments
- AI-Enabled Creative Operations - Integrate AI tools to streamline production, accelerate versioning, and scale creative output
- Collaborate with agency partners to embed AI into workflows and drive efficiency
- Define how AI can support and enhance content strategy across channels, including how we use AI to generate, refine, and repurpose content across formats
- Strategic Planning & Workflow Management - Manage intake, prioritisation, and resourcing of design requests across the department
- Develop briefs, oversee QA, and ensure delivery of high-impact creative
Salary benchmarks
Our take
Experian is one of the world's leading data and technology companies, best known for helping people and businesses understand and improve their credit. With free credit reports and tools that let users boost their score using everyday bills, Experian is making managing money a whole lot easier.
It's a powerhouse of a company too, operating in 32 countries and boasting an employee count of over 24,000. And its reach stretches across industries, helping lenders make fairer decisions, supporting healthcare teams in preventing fraud, and guiding businesses to use data more intelligently. It's a trusted name at the very heart of how the world uses data to make smarter financial decisions.
It's also investing in new technologies and ideas to make finance even fairer and faster. As data becomes more important in our digital lives, Experian's focus on innovation and transparency will surely keep helping people take control of their financial stories.
Steph
Company Specialist at Welcome to the Jungle
Insights
Company
Company benefits
- Hybrid working
- Flexible working
- Discretionary bonus
- Pension
- Bupa Healthcare
- Sharesave Scheme
- 25 days annual leave with 8 bank holidays and 3 volunteering days. You can purchase additional annual leave
- Discounted gym membership
- Discounted dental cover
Company values
- Working with integrity - We know that trust isn’t given, it’s earned. We’re committed to working with integrity and operating responsibly in every facet of our business. At Experian, that means treating our data, our people and our environment with respect.
- Treating data with respect - We handle the data of 1.3 billion people and 166 million businesses worldwide, so it’s essential to our business that we maintain their trust. Ensuring that we collect, store and manage data safely and responsibly is fundamental to our success.
- Investing in our community - We’re committed to investing our time, resources and partnerships to create a better tomorrow for our community.
- Unlocking the power of data - Data has the power to transform lives for the better, so we're leveraging new technologies and innovative products to do just that.
Company HQ
Nottingham, UK
Articles
Leadership
Brian Cassin
(CEO)Previously the Chief Financial Officer of Experian and, before that, Managing Director at Greenhill & Co., Brian served for nine years as a non-executive director of J Sainsbury plc. He has also held various senior roles at Baring Brothers International and the London Stock Exchange.
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