Senior User Experience Researcher, Equinix
Selling and Purchasing Experience
CA$107-161k
+ Bonus
Digital infrastructure company
Be an early applicant
Digital infrastructure company
1001+ employees
Be an early applicant
CA$107-161k
+ Bonus
1001+ employees
Company mission
To provide finance, manufacturing, transport, government, and healthcare organizations a cloud-first world.
Role
Who you are
- 7+ years of mixed methods research experience
- At minimum bachelor's degree in a related field (e.g., Human Computer Interaction, Psychology, Statistics)
- Expertise in quantitative and qualitative research methods
- Experience with statistical and data analysis tools
- Excellent analytical, communication, and presentation skills
- Demonstrated experience working on complex, highly technical B2B products
- Strong problem-solving and critical-thinking abilities
- Ability to manage multiple studies simultaneously across multiple stakeholder groups
- Proven track record of leading successful research initiatives that drive business growth and customer satisfaction
- Experience working in a global team is preferred
What the job involves
- As a Senior UX Researcher, you will play a critical role in understanding our users’ needs and behaviors, translating these insights into actionable recommendations, and championing user-centric design principles
- You will work closely with cross-functional teams to influence product strategy, ensuring they meet and exceed user expectations
- You will utilize quantitative and qualitative research methods, including surveys and data analytics tools, to gather and analyze data on user behavior, preferences, and usage patterns
- You will analyze and synthesize user data to identify trends, insights, and opportunities for improvement in the user experience
- You’ll apply strategic thinking, design thinking, and rigorous research methods to address complex user problems, balancing user needs with business objectives
- Lead end-to-end user research initiatives across functional domains to guide product strategy and design decisions
- Design and execute qualitative and quantitative research methods (e.g., interviews, usability testing, surveys, card sorting, personas, benchmarking studies, etc.) to uncover user behaviors, needs, pain points, and opportunities
- Synthesize research data into compelling, actionable insights—through storytelling, personas, journey maps, workshops, presentations, or reports—that drive user-centric decision-making
- Translate research insights into clear, actionable recommendations that directly inform product strategy, design decisions, and business priorities
- Collaborate with cross-functional stakeholders to define requirements, set expectations for UX research (scope, effort, timelines), and foster communication and teamwork to proactively explore, ideate, validate, and socialize solutions
- Understand and incorporate complex technical and business requirements into research
- Incorporate complex technical and business requirements into research planning, execution, and analysis
Our take
Equinix is a veteran player in the digital infrastructure market, connecting industry-leading organizations in finance, manufacturing, retail, transportation, government, healthcare, and education.
The company provides a range of services within the categories of digital, support, data center, and interconnection, with capabilities including, for example, simplifying hybrid cloud deployments or securing on-site deployments. It has an extensive range of partners, granting its clients access to a vast range of industry-leading technologies atop its own offerings.
With a wide global presence, Equinix has secured a path to continued success by its ability to keep abreast of developments in the space. The company is comfortably positioned to remain a robust and leading player across multiple growth avenues and can be expected to make more smart developments and partnerships in the future.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
9% employee growth in 12 months
Company
Company benefits
- Equinix employees receive excellent health care and counseling plans that vary by country to ensure the well-being of you and your family. We offer paid vacations and holidays and encourage community involvement year-round via volunteer opportunities
- Spending time with your loved ones and taking care of your family are important. Equinix provides a range of country-specific programs that ensure you have the resources needed to thrive and manage your family’s needs
- Equinix offers different programs to help you build your financial security, make charitable donations and seek additional education. In many countries we also offer a flexible employee stock purchase plan
Company HQ
Redwood Shores, Redwood City, CA
Leadership
Charles Meyers
(President & CEO (Not Founder))Former Senior Associate at Booz Allen & Hamilton, President and COO at BellSouth.net, and VP of Business and Corp Development at Internet Security Systems. Before becoming CEO of Equinix, they were a Senior Technology Executive and Fitness Entrepreneur at Life Restorations LLC and Group President of Messaging and Mobile Media at VeriSign.
Salary benchmarks
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