Senior Mid Market Customer Success Manager, Iterable
EMEA
+ Equity
1-3 days a week in office
Growth marketing platform
Be an early applicant
Growth marketing platform
501-1000 employees
Be an early applicant
+ Equity
1-3 days a week in office
501-1000 employees
Company mission
Iterable's mission is to connect people with products that bring them joy.
Role
Who you are
- The role is ideal for an individual with very strong executive communication skills and experience navigating large organizations to identify key stakeholders
- Exceptional communication and interpersonal skills
- Strong ability to understand technical concepts and problem-solve
- Desire to teach new customers about the platform
- Passion for startups, software, and SaaS products
- Willingness to travel up to 25% of the time
- Significant experience with email marketing, push or SMS software
- Familiarity with technologies like APIs, HTML, CSS, and Javascript
What the job involves
- As a Senior Customer Success Manager, you will be responsible for the relationship with high-value Mid Market customers
- You will be tasked with making sure they are happy and getting as much value as possible from the product
- You will build relationships with stakeholders across the company with the goal of expanding the use of Iterable as appropriate
- This is a key position for the company. We have had very few customer losses and we intend to keep it that way. Keeping customers happy and productive is core to our mission
- One of our core values is a growth mindset and Iterable is a company where everyone can grow. If this is a role that excites you, please do apply as we value applicants for the skills they bring beyond a job description
- Proactively manage a book of Mid Market level Iterable customers
- Ensure customers have a smooth onboarding and implementation phase
- Forecast retention and growth across your book of business, working closely with your Customer Account Manager (CAM) partner on expansion opportunities
- Work with the Support team and other cross functional teams to triage any issues faced by your customers
- Understand how customers are using the product and find ways for them to use it more effectively to increase ROI
- Lead regularly scheduled check-ins, produce EBRs (may require onsite travel), and drive client satisfaction
- Serve as the voice of the customer to prioritize feature requests and platform improvements during product discussions
- Identify new business opportunities and develop strategic initiatives for ensuring customer retention and expansion
- Maintain a trusted advisor relationship with each assigned client
Salary benchmarks
Our take
Iterable is a growth marketing platform that enables brands to create, execute and optimize cross-channel campaigns. The company aims to complement and support marketers in creating effective user engagement campaigns throughout the sales funnel, and across all channels.
The global omnichannel retail commerce platform market is expected to grow to $14.6 Billion by 2026. The opportunity within this sector has bought with it considerable competition for Iterable, including Punchh, RedPoint and 6Sense. Despite this, the company has firmly established a name for itself and now has over 800 customers (including DoorDash, Fender, Calm, Box, and Cars.com).
After raising significant funding in 2021 and a controversial change in leadership that same year, Iterable is investing in several sales-focused AI technologies in order to appeal to enterprise companies. According to the CEO, the company is gearing up for a possible initial public offering.
Steph
Company Specialist at Welcome to the Jungle
Insights
-3% employee growth in 12 months
Company
Funding (last 2 of 6 rounds)
Jun 2021
$200m
SERIES E
Dec 2019
$60m
SERIES D
Total funding: $342.2m
Company benefits
- Paid parental leave
- Pension plan
- Medical, dental, vision, & life insurance
- Balance Day (First Friday off every month)
- Fertility & Adoption Assistance
- Flexible PTO
- Daily lunch allowance
- Monthly Employee Wellness allowance
- Quarterly Professional Development allowance
- Pre-tax commuter benefits
- Complete laptop workstation
Company HQ
Financial District, San Francisco, CA
Leadership
Andrew Boni
(CEO & Co-Founder)Previously Application Services Developer at Boston College for 3 years and Lead Web Developer at Kollaboration Boston for 9 months
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