Customer Success Manager /Account Manager, Leapsome
German Speaking
Performance management platform
Open for applications
Performance management platform
101-200 employees
Open for applications
101-200 employees
Company mission
To make work more fulfilling for everyone.
Role
Who you are
- You hold a university degree or bring equivalent work experience; 2+ years in Consulting, Customer Success, Sales, Account Management, Coaching, Training & Development or a similar customer-facing role, ideally in a B2B software company
- You are fluent in English and German both in written and spoken form
- You are a people-person and curious to fully understand your counterpart
- You excel at communicating complex processes in a simple way
- You strive to provide outstanding user experiences by effectively communicating the value and ROI of our solutions, ensuring customers recognize the impact on their business goals and objectives
- You are a process driven person and continuously work to improve existing processes
- You have a good understanding of technology and make decisions based on data
- You are passionate about the future of work and continuous learning at work, and you want to join us in building an exceptional team and company to have real impact in this space
- Bonus: You have previous experience in SaaS or HR tech
What the job involves
- Create the best SaaS customer experience across onboarding, support, and account management
- Onboard new customers and set them up for success; while doing that you continuously work to test and improve the onboarding experience
- Support customers to rollout additional parts of the platform later and enable them to have the best possible impact by using Leapsome
- Monitor and improve customer success KPIs, and work to make customer success processes and structures scalable
- Further develop, continuously test and rapidly execute onboarding, user education, support, and account management processes
- Gather feedback and user stories directly from our customers, come up with ideas to improve the product, and work closely with the product and engineering team to constantly improve the product (You actively contribute to our product roadmap!)
- Build lasting relationships with our customers and help them build better companies
Application process
- Just send us your CV. You won't need to input any information already mentioned on your CV later on - promise! 🤙
- A cover letter isn’t necessary, but we’d really appreciate a brief answer to these questions: Why Leapsome? Why you?
- We look forward to getting to know you!
Our take
Berlin-founded, New York-based Leapsome is a ‘people enablement’ platform that works to improve employee performance and satisfaction through various methods from feedback and OKRs to employee engagement and corporate learning options.
Recognising the amount of time a person will spend in a work environment, the company aims to help employees grow and develop in this time, whilst boosting a company’s efficiency and productivity. Over a relatively short time, it has amounted trust and respect within the industry.
The company has now accrued over one thousand customers across Europe, U.S, Asia and Australia, including impressive clients such as Spotify and Merecedes-Benz. Leapsome has also raised considerable funding towards accelerating its US market presence whilst continuing to develop new products and features.
Kirsty
Company Specialist at Welcome to the Jungle
Insights
Company
Funding (1 round)
Mar 2022
$60m
SERIES A
Total funding: $60m
Company benefits
- Become part of a fast-growing scale-up taking over the People Performance & Enablement space by making work fulfilling for more than two million people by 2025
- Join a diverse and international team of talented, smart, and kind people
- We value feedback exchange and celebrating successes — big and small
- Enjoy our hybrid model by working from home or in our offices in the heart of Berlin, Germany
- Develop your skills with a yearly development budget of €2,000
- Experience a healthy work-life balance with flexible work hours and the option of working abroad for up to 2 months per year
- Have fun at monthly team activities like kayaking, laser tag, and game nights
- Stay active and healthy with a free Urban Sports Club membership
- Take 30 vacation days every year (plus public holidays)
- Receive competitive pay and a pre-IPO equity package
- Get support and sponsorship for relocation (if needed)
Company values
- Listen & learn - We always seek understanding. It helps us grow together and learn from each other — as well as from our customers and partners
- Challenge the status quo - We challenge ourselves and don’t walk the beaten path just because everyone else does. Instead, we reflect and seek out better ways.
- Take ownership & pursue excellence - We’re a group of smart and dedicated people, and we trust each other to truly own our work. We’re not afraid of high expectations
- Seek impact - What brought us together was the desire to make work fulfilling for everyone. We’re like-minded in that we hold ourselves accountable for the impact we want to have in this world
- Be honest & transparent - We’re honest and transparent with each other and ourselves. We want to get to the core of it, always. We trust each other to handle all shared information with care
- Be kind & humble - We are more than just colleagues — we genuinely care for each other. We give each team member the appreciation they deserve and the support they need. We have no interest in serving our egos
Company HQ
Midtown South, New York, NY
Articles
Leadership
Jenny von Podewils
(Co-CEO)Previously co-founded udexter and has served as Advisor to the CEO for DIE ZEIT.
Kajetan von Armansperg
(Co-CEO)Previously co-founded Alive and served as Vice President of Product for Zencap.
Salary benchmarks
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