Senior Product Designer, Kaizan
£70-90k
0.5-1%
More information about location
AI for client success teams
Job no longer available
AI for client success teams
21-100 employees
Job no longer available
£70-90k
0.5-1%
More information about location
21-100 employees
Company mission
To build an AI to optimise and empower Client Success teams.
Role
Who you are
- We need a generalist — We’re looking for a generalist who’s as comfortable communicating their ideas high or low-fidelity, as they are conducting usability studies or in-depth interviews with our customers
- We need someone experienced — We’re looking for people who have taken a product from ideation to release in early-stage companies enough times to develop an instinct for what can and can’t work, and can demonstrate an opinionated position they’ve taken on how they built the products they were responsible for
- We’d like to see a track record — We’re looking for people who can demonstrate great solutions they’ve shipped, which solved real problems for real people
- You’ll have an understanding of what matters at each stage of the product development cycle, and we need someone with a comprehensive knowledge of mobile and web design patterns (and when to break them)
What the job involves
- As the first employed person in this role, you’ll need to work across the entire product life cycle: from research and analysis to solution design and implementation
- This is a senior role: your ability to solve complex design problems and effectively prototype ideas is critical to our future success
Application process
- Apply here
- [30 min] Hiring Manager screening call with our CTO. If successful, you move to the full loop
- Full Interview Loop
- [1 hour] Technical Interview with a Product Designer
- [1 hour] Ways of working interview with a member of the team
- [30 min] Values interview with our CEO
- If successful, we will make an offer. You will be asked to provide two references
Salary benchmarks
Our take
Client success teams have the most important role in a modern business — to maintain and grow recurring revenue. However, they are underserved when it comes to software solutions and wind up using a plethora of disjointed CRMs, projectmanagement software and manual notes to do different parts of their job. Kaizan aims to build software specifically designed for customer success teams, powered by AI to help them do their job more effectively.
Though still in its very early stages, the experience of co-founders Glen Calvert and Pravin Paratey augurs well – the pair have already built a number of startups and carried senior roles at Bidstack Group PLC and Facebook.
The company managed to secure pre-seed funding while still in stealth mode, and is now aiming to scale up its staff and take the product to market, while continuing to build its engineering team. While it remains to be seen whether the company will grow to become the "Siri for client teams", it is clear that there is a strong demand for its product and it is well poised to carve out a significant niche for itself in the client success space.
Steph
Company Specialist at Welcome to the Jungle
Company
Funding (1 round)
May 2022
$1.3m
SEED
Total funding: $1.3m
Company benefits
- Remote first
- 26 days leave + public holidays at minimum
- Unlimited performance based holidays
Company HQ
Kensington, London, UK
Leadership
Glen Calvert
(CEO)Founder & former CEO of Affectv, a multi-award winning programmatic advertising technology company. Former COO of esports performance company Fnatic, and Non Executive Director of in-game ad platform Bidstack Group PLC.
Pravin Paratey
(CTO)Former Facebook Engineering Manager. Founded three companies prior to Kaizan, including Affectv. Former CTO of home maintenance Startup Kantan, incubated by OVO Group.
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