Manager of Customer Success, Coast
$130-150k
OTE
+ Equity
Payments platform & fuel card for fleets
Be an early applicant
Payments platform & fuel card for fleets
101-200 employees
Be an early applicant
$130-150k
OTE
+ Equity
101-200 employees
Company mission
Coast's mission is to make fleet management easy.
Role
Who you are
- 5+ years in Customer Success or Account Management, with 2+ years managing CSMs or frontline customer-facing teams
- A proven player-coach: you lead by example while enabling others to succeed
- Track record of high-touch onboarding and expansion motions in SMB and mid-market
- Expertise in creating structure from ambiguity—using data, systems, and coaching to drive repeatable outcomes
- Strong communicator with a bias for clarity, urgency, and action
- Deep empathy for customers—and for the CSMs who serve them
- Bonus: familiarity with fintech, SaaS, or operations-heavy customer segments
What the job involves
- We’re looking for a hands on, people-first Manager of Customer Success to lead our frontline CSMs while owning a book of business. This player-coach model is core to how Coast builds empathy, credibility, and process excellence across our customer lifecycle
- You’ll mentor, hire, and develop a team responsible for delivering exceptional onboarding, activation, and retention outcomes for all of our customer segments
- What Success Looks Like
- Deliver consistent customer value across the lifecycle
- Deliver excellent GRR & NRR—and raise it further through proactive health monitoring and disciplined retention and expansion execution
- Increase onboarding velocity and fleet activation so customers hit time-to-value faster and ramp usage more consistently
- Be a true player-coach: excited to own accounts, demonstrate product + CS fluency, and raise team performance via a standardized 1:1 coaching framework
- Enhance expansion pipeline by consistently identifying, creating, and progressing CSQOs into qualified expansion opportunities
- Lead & Coach: Manage and mentor a team of high-performing CSMs, focusing on call coaching, onboarding execution, fleet activation, and account health
- Own Accounts: Carry a book of business to stay close to the customer experience and model best-in-class onboarding, retention, and expansion skills
- Drive Activation: Ensure your team drives velocity and depth of onboarding
- Create Value: Help CSMs demonstrate customer value across the lifecycle—from onboarding through maturity—with account-specific plans tied to clear use cases
- Maximize Expansion: Support CSMs in creating CSQOs and building a proactive expansion pipeline
- Upskill the Team: Develop a repeatable 1:1 coaching and enablement framework to improve onboarding, account health, and teammate performance
- Build Systems Excellence: Champion operational rigor and data fluency across Salesforce, Sigma, Outreach, and our AI toolkit to guide prioritization and performance
Our take
In recent years, companies like Ramp, Brex, Divvy, and others have emerged to provide easier ways for companies to allow their employees to pay for job-related expenses through corporate cards. However, none of these services really work for businesses operating automobile fleets, approximately 10% of B2B card spend in the US.
That’s where Coast comes in, offering a modern card issuing expense solution specifically built for fleets. The Coast card meets the demands of fleet-specific controls, security, and visibility, contributing to preventing fraud and unauthorised use. Its platform allows fleet managers to visualise spend, block or flag transactions for review, and set their own rules for cardholders.
With back-to-back funding rounds awarded in 2024, Coast has been focused on expanding its team and the platform’s capabilities, offering a wider range of financial products - including parking, maintenance, and other on-the-road expenses on top of just fuel. Its Visa Fleet card program, which enables Coast Visa Fleet cardholders to make payments wherever Visa is accepted, makes it an attractive option in the market as fleet management continues to modernise.
Freddie
Company Specialist at Welcome to the Jungle
Insights
52% employee growth in 12 months
Company
Funding (last 2 of 4 rounds)
Jul 2024
$40m
SERIES B
Mar 2024
$25m
EARLY VC
Total funding: $98.5m
Company benefits
- Medical, dental, and vision coverage
- Meaningful stock options
- Flexible vacation policy
Company HQ
SoHo, New York, NY
Leadership
Daniel Simon
(Founder & CEO)Previously co-founded consumer finance startup Bread, which sold to Alliance Data Systems for over $500 million in 2020.
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