Customer Success Manager, Kaltura

• 5+ years in an Enterprise customer success and/or selling role
• BA/BS preferred or equivalent work experience with demonstrated proficiency
• Ability to travel up to approximately 33% and as required
• Experience managing 20+ accounts
• Consistently meet retention and organic growth quotas
• Experience managing pipeline, forecast, and executing sales process
• Executive level presence and communication skills
• Self-motivated team player who has fresh ideas and thrives on team success
• Track record of working with Fortune 500 companies

Desirable

• As part of a dedicated CSM team, you will be the customers trusted advisor, responsible for building and maintaining key relationships, retaining clients and prospecting, qualifying, and closing new business with existing customers in the US
• You will work with large enterprises as well as some medium-sized businesses, across multiple verticals, to grow their use of the Kaltura platform
• You will work hand-in-hand with Account Executives and be mindful of the customer's long-term success and expansion of Kaltura
• The focus will be on adoption, retention, expanding relationships, and finding new use cases for the Kaltura video platform
• You will create and maintain C-level client relationships with key stakeholders throughout a value-based customer success and sales process
• Strategically identify, target, and develop new opportunities within existing enterprise customer accounts
• Manage a complex, enterprise solution sale with a 3-9 month sales cycle
• Work with clients on the value of expanding the use of video across their business
• Dynamically manage account assignments based on ability to retain, adopt, and expand
• Become a trusted adviser and foster strong relationships at both tactical and executive levels with customers
• Be mindful of and be capable of articulating the positive business impact of Kaltura on the customer
• Help customers maximize the use of video via a deep understanding of customers’ needs
• Work with clients to establish critical goals, or other key performance indicators, and aid the customer in achieving their goals
• Communicate frequently with customers via business reviews, health calls, and onsite visits