Customer Engineer, Pocus
AI sales intelligence platform
Job no longer available
AI sales intelligence platform
21-100 employees
Job no longer available
21-100 employees
Company mission
To help modern GTM teams hit their revenue goals reliably, create repeatability, and future-proof their motion with the help of data, AI, and automation.
Role
Who you are
- You are empathetic and highly driven to make customers successful with a consultative attitude
- You thrive with autonomy and ambiguity and love taking on open-ended unstructured problems
- You’re able to think on your feet and solve problems creatively during calls with technical customers
- You’re excited to create and shape new processes and workflows
- You are passionate about evangelizing Pocus and the category of Product-Led Sales
- You’re highly adaptable, easily acclimating to a rapidly changing business and industry
- You have a growth mindset and view setbacks as learning opportunities, not failures
- You have a strong engineering background and/or knowledge of SQL
What the job involves
- Partner with founders, customer success, marketing, sales, and engineering to drive customer onboarding, implementation, and activation
- Be the primary technical point of contract for our customers (from end-users to C-level)
- Implement new Pocus workspaces for customers and ensure proper configuration and setup
- Run constant discovery to identify new opportunities and understand the obstacles preventing customers from adopting Pocus; build workflows to solve the problems
- Work across the organization to represent the customer's voice and drive improvements in the product
- Create technical content to demonstrate best practices and drive customer adoption through trainings, documentation, and async video
- Conduct data modeling to simplify complex customer data systems and the data elements within them
Our take
Pocus is part of a new wave of startups rethinking how sales teams actually work. Founded in 2021, the company is focused on solving a common problem in modern sales: reps are overwhelmed with data, tools and signals, but often lack clear direction on what to do next. So, rather than adding yet another tool to the stack, Pocus aims to act more like a decision-making layer that helps teams prioritize their time and effort more effectively.
Simply put, its an AI sales intelligence platform designed for go-to-market and revenue teams. It pulls together data from across a company's systems (think CRM, product usages, and external signals) and uses AI to identify the best opportunities and recommend specific actions. Instead of manually researching accounts or guessing who to contact, reps are guided toward the right prosects, messaging and next steps each day. The goal is to reduce time spent on admin and prospecting, and instead focus on actually closing deals.
This approach has gained the company some serious traction too. Companies like Monday.com, Canva, and LaunchDarkly all use Pocus to generate a significant share of their sales pipeline, with reps reportedly saving over 10 hours a week and producing more consistent results. As AI becomes more embedded in sales workflows, Pocus is bettering that the future isn't just better data, but clearer guidance.
Freddie
Company Specialist at Welcome to the Jungle
Company
Company benefits
- Health Insurance: We offer competitive medical, dental, vision insurance for employees and dependents
- Unlimited Vacation: We offer unlimited paid vacation and require you take at least two weeks off (we work hard, but don’t want you to burn out)
- Retirement Savings: Easy contributions to your 401K
- Parental Leave: We offer paid parental leave to spend quality time with your new additions
- Wellness Stipend: Taking care of your mental and physical health means you show up to work as your best self. We offer a monthly stipend and you choose what to invest in - gym membership, counselor, or chiropractor. You decide
- Company Offsites: Although we're remote we truly believe that every team needs in person time to collaborate
- Suprise Perks: Whether it's a stipend for a home office set up or the occasional meal on Pocus, we're always looking for ways to say thank you to our amazing team
Company HQ
The Castro, San Francisco, CA
Leadership
Alexa Grabell
(Co-Founder & CEO)Alongside Pocus, Alexa is the Founder of The 21 Fund where she serves as the General Partner. Previously, she worked at Monte Carlo as an MBA Intern and at Dataminr in various Operations roles.
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